QUALIFICATIONS

Dynamic, results-oriented Professional with a proven ability to work effectively and calmly in intense environments. Resourceful team leader with expertise in management, planning, public speaking and training. Passionate about discerning and meeting client’s needs and building strong relationships.

CAREER HIGHLIGHTS

Montgomery Men’s Health

Sell Provider diagnosed time-based service plans totaling $120,000 to $150,000 monthly

Providing exceptional Provider-diagnosed medical time-based plans and customer service as Patient Coordinator for Montgomery Men’s Health

Lowes Home Improvement

Sell appliances and services to equivalate to $60,000 to $75,000 in sales per monthly

Member of the safety team for Store 2885

Independent Benefits Advisor with Aflac

Worked to advise clients on supplemental insurance needs and services

Interacted with other team members to meet with multiple clients to reach individual goals and team goals

Coordinated meetings with individual small business owners to recognize how Aflac could help overcome pain points of their business

Dignity Memorial Funeral Homes and Cemeteries

Chosen Rookie of the Year for the Alabama and Georgia Markets my first year in sales. Received the Dignity Honors Top Performer awards 3 years in a row. Maintained Elite Status (requires meeting an elevated sales of $337,500 or more every 3 months) for 3 years. Invited to participate in Peak Performer Conference Las Vegas, Nevada 2017. Invited to participate in a Family Service Professionals Conference.

Cornerstone Medical, Inc.

Served people under stress. Ensured that customer satisfaction was primary in an environment where many customers were terminally ill. Treated every customer with dignity and respect, while delivering, servicing and educating them on their equipment

Alabama Onsite Wastewater Association

Developed, coordinated, and promoted the industry tradeshow with approximately 35 vendors from across the nation and approximately 600 participants from across the state of Alabama. This was the first trade show in the association’s 14-year history to show a profit

Created and coordinated first time licensing and annual continuing education training for industry throughout the state of Alabama

PROFESSIONAL EXPERIENCE

Patient Coordinator February 2022- Present

Montgomery Men’s Health, Montgomery, AL

Work with Health Care Provider and client by presenting and closing plans that meet individual needs

Interact with individual clients to help align them with financing and payment options as well as working customer service issues and concerns

Track and call patients for follow up and renewals of plans on a daily, weekly, and monthly basis

Communicate with clients entering and leaving the clinic to help drive customer service and sales

Appliance/Cabinet Specialist December 2020 – February 2022

Lowes Home Improvement, Wetumpka, AL

Work with customer and contractor to identify and find the correct appliances for each individual need

Operate Product Picker in store warehouse to sell and load large appliances

Keep track of in store stock of appliance inventory to provide information and data as calls come into the appliance department and sales are made on sales floor

Provide at least 3 lead referrals weekly for installation of larger jobs such as flooring, roofing, Hvac and other services through Lowes Pro Service Providers

Benefits Advisor June 2018 – December 2020

Independent Aflac Agent in Alabama

Work with business owners to identify pain points and find solutions to increase productivity and employee retention

Advise individual employees on supplemental insurance that could benefit them at work as well as at home

Work with other team members to facilitate larger organizational solutions for individual businesses

Family Service Professional December 2013 - June 2018

Dignity Memorial Funeral Homes and Cemeteries, Montgomery, AL

Work as acting team leader during times when facility had no sales manager and general manager and when no management was present

Create monthly work schedule of sales team as needed

Aid former sales managers and new sales professionals by answering questions about current policies of local facility and company

Train new sales professionals in daily operations and procedures at local facilities

Assist new sales professionals with sales contracts and closings

Increased sales 48% in two years

Work to ensure a seamless client experience, increasing opportunities for future sales

Contact potential clients to encourage the purchase of prearranged funeral and cemetery packages and products

Assistive Technology Specialist III April 2008 – December 2013

Office of Accessibility, Auburn University, Auburn, AL

Convert classroom materials and textbooks to accessible formats for students with qualifying disabilities

Worked with other faculty and staff to ensure information is presented in accessible forms

Safety supervisor for department, to include updating safety policies and procedures when dealing with emergent situations/ disasters and ensuring staff and students are in safe areas

ER Billing Assistant/Coder May 2006 – April 2008

Baptist Medical Center South, Emergency Room; Montgomery, AL

Interact with physicians and clinical staff to ensure proper documentation for charting accuracy

Maintained charge codes utilizing site-specific software for billing purposes

Member of Emergency Room Leadership Team

Patient Care Technician May 2004 – May 2006

Baptist Medical Center South, Emergency Room; Montgomery, AL

Worked in an emergency room environment dealing with both trauma and triage situations

Assisted medical staff as a team member in treating patients to ensure quality healthcare to our local community

Technical Sergeant/ Crash and Rescue Firefighter, 908th CES July 1989 - August 2005

United States Air Force Reserves; Maxwell AFB, AL

Certified Department of Defense Hazardous Materials Incident Commander, Operations, and Awareness

Certified Fire Officer, Fire Instructor, and Fire Inspector, on both state and federal levels

Researched, ordered, and maintained fire protection equipment to ensure deployment readiness

Active Duty during 1999 and 2002-2003

Service Technician September 2003 - May 2004

Cornerstone Medical, Inc.; Montgomery, AL

Delivery and setup of home oxygen equipment, CPAPs, nebulizers, and general medical equipment

Maintained communication with dispatch to ensure prompt and efficient customer service

Executive Director May 2001 - May 2002

Alabama Onsite Wastewater Association (AOWA); Montgomery, AL

Organized 2002 Tradeshow and annual AOWA meeting and dinner

Coordinated licensing and annual continuing education training for the industry throughout the State of Alabama

EDUCATION

Bachelor of Arts, Auburn University; Auburn, AL; 1998

Associate of Fire Science, Community College of the Air Force; 2003

PAUL BRIAN COLE

221 Live Oaks Drive

Millbrook, AL 36054

334-***-****

ad1g8d@r.postjobfree.com

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