Christian Mbuyi

682-***-**** ad1g7v@r.postjobfree.com Irving, Texas

PROFESSIONAL SUMMARY

Attentive problem-solving professional with 270+ training hours and experience in IT support. Interested in joining your company as an IT Technician in order to further develop my troubleshooting and customer service skills.

TECHNICAL SKILLS

Computer Information Technology Networking Associate (05/2022) Google IT Support Professional Certification (in progress; expected date of completion 01/2024)

● Linux

● Terminal

● Network Security

Fundamentals

● Triage and resolve

client tickets

● Install mass software

updates

● Active Directory and

OpenLDAP

● Troubleshoot network

configuration errors.

● Run performance tests

EXPERIENCE

Generation IT Support Specialist Program February 2023- August 2023 Training Participant

● Participated in a 12-week, 270+ hour IT Support Specialist program that emphasized hands-on practical application such as learning skills in computer networking, operating systems fundamentals, troubleshooting and problem-solving IT infrastructure and configuration issues. United States Postal Service Irving, Texas 12/2022 to 11/2023 City Carrier Assistant

● Using technology like handle devices to scan, prepare, and deliver packages.

● Interacting directly with customers to resolve their inquiries and complaints. Advance Auto parts Flower Mound, Texas 02/2019 to 05/2022 Distribution Center Associate

● Using the computer to enter records.

● Verifying the inventory quantity

● Using the handle device to load and move auto parts. EDUCATION

Dallas College/Northlake Campus Irving, Texas 08/2018 to 05/2022

Associate degree of Network Administrator and Support, CCNA Specialization, GPA: 3.56

PHI THETA KAPPA Member

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