Customer Service Administrative Officer

Justin Chung

** ***** *****, *******, *******, L*R 0V3

647-***-**** (Cell/Voicemail)

*************@*******.***

Profile

• Strong aptitude towards analytics, problem solving, attention to detail, and effective communication.

• Highly adaptable and able to work effectively and efficiently under pressure

• Fluent in English and spoken Cantonese

• Proficient in Microsoft Office, Adobe applications, Magix – Sony Vegas, Maximizer –CRM Education

August

2018

Bachelor of Commerce – Business Management

Seneca, Toronto, ON

Work Experience

Oct 2022 to

Present

June 2021

to April

2022

Nov 2019

to Apr 2021

State Street – (Wire Transfer Associate) Toronto, ON

• Diligently monitor and process hundreds of wires within MTS, BESS, Putty, and IBS MT queues, ensuring accuracy and timeliness in alignment with agent bank deadlines.

• Clearing all assigned queues with minimal to no errors to consistently meet established deadlines.

• Adhere to strict corporate risk policies, suggest improvements for efficiency, and how to enhance client experience at State Street.

• Prioritize error reduction to minimize financial risk at SSBT, actively contributing process improvement ideas.

• Promptly identify and escalate any emerging trends in correction requirements to facilitate timely resolution.

• Cultivate positive relationships with clients, colleagues, and management, actively participating in department meetings.

• Report suspicious transactions, ensuring smooth operations and workflow transitions in the Payment Services team across multiple locations

CIBC – (Senior Credit Analyst) Scarborough, ON

• Managed comprehensive credit facility administration, including risk monitoring on complex portfolios.

• Identified and reviewed loans requiring annual assessment or nearing maturity, facilitating annual reviews and renewals.

• Ensured productivity targets and Service Level Agreements were consistently met or exceeded.

• Interacted with bank regulators and internal auditors when necessary.

• Verified commercial/retail clients' compliance with bank terms and conditions, ensuring adjustments aligned with client expectations.

• Collaborated with clients and internal stakeholders, including Relationship Managers, team members, Risk Management, and team leaders, to ensure accurate and efficient execution of client requests. City Of Markham - (Information Service Attendant) Markham, ON

• Managed program registration, room rentals, sales, and cash handling using the POS system while delivering top- notch customer service.

Volunteer Experience

February

2019 to

May 2019

April 2018

to February

2019

(Coop) Aug

2017 to Dec

2017

• Handled various registrations, including client information, history, camp registrations, memberships, and room bookings.

• Accurate cash handling, including opening procedures, payment acceptance, transaction cancellation, and balancing.

• Ensured customer satisfaction through efficient problem-solving: analyzing issues, identifying root causes, and implementing effective solutions.

• Operated predominantly in the busiest community center as I excel both independently and collaboratively, demonstrating strong teamwork skills

• Facilitated communication among departments and administrators to meet client requests and ensure business continuity.

HomeVision Technology - (Business Development Manager) Markham, ON

• Successfully secured a significant online retailer who won “Computer Shopper Shoppers' Choice Awards” several times within my first two days

• Create and submit action plans, schedules, and sales reports to meet territory goals. Maintain regular contact with key accounts and conduct face-to-face meetings to secure sales

• Grew current base of accounts through strategic planning such as creating, branding, and monitoring all social media platforms

• Develop and implement strategies for deeper customer penetration through new product introductions, innovative uses, and deliver impactful sales presentations to both existing and potential customers

• Research and engage with B2B and major retail customers to understand objectives. Lead the sales team, fostering cross-department collaboration for target achievement through sales material development and product knowledge.

• Cultivate client relationships, analyze feedback for product development, and actively engage in marketing/sales events to stay up to date

Danam Limited - (Property Manager) Toronto, ON

• Managed marketing and sales for vacant commercial and residential units, achieving a 100% success rate within 30 days of vacancy.

• Conducted inspections of commercial and residential properties to ensure timely preventative maintenance.

• Administered and updated databases, including contractor, client, and tenant information.

• Addressed inquiries and resolved issues with utmost professionalism and ethics.

• Renegotiated building services contracts and slashed payroll/benefits administration costs up to 20%

• Successfully represented the landlord in "Landlord & Tenant Board" hearings, obtaining favorable outcomes in all cases.

Comda Advertising - (Order Desk Representative) North York, ON

• Primary responsibility involved multitasking, which included answering customer inquiries and efficiently placing orders

• Effectively placed accurate orders while under time constraints by having great attention to detail and maintaining a professional manner with customers on the phone

• Proficiently communicated with customers and co-workers even in time-constrained situations

• Was able to take on additional responsibilities such as handling a different variety of emails sent in by customers

• At times had to take on roles of other departments such as customer service by answering inquiries, whereabouts, and problems regarding about different orders.

2008 to 2011 • Helping Hands, York regional Police, Taste of Asia, Canadian Police Cadet, Canadian Cancer Society pink ribbons sales fundraiser, 6th annual CPC car wash and sidewalk fundraiser, St. John’s Ambulance

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