Justin Chung

** ***** *****, *******, *******, L*R 0V3

647-***-**** (Cell/Voicemail)

ad1g73@r.postjobfree.com

Profile

• Strong aptitude towards analytics, problem solving, attention to detail, and effective communication.

• Highly adaptable and able to work effectively and efficiently under pressure

• Fluent in English and spoken Cantonese

• Proficient in Microsoft Office, Adobe applications, Magix – Sony Vegas, Maximizer –CRM Education

August

2018

Bachelor of Commerce – Business Management

Seneca, Toronto, ON

Work Experience

Oct 2022 to

Present

June 2021

to April

2022

Nov 2019

to Apr 2021

State Street – (Wire Transfer Associate) Toronto, ON

• Diligently monitor and process hundreds of wires within MTS, BESS, Putty, and IBS MT queues, ensuring accuracy and timeliness in alignment with agent bank deadlines.

• Clearing all assigned queues with minimal to no errors to consistently meet established deadlines.

• Adhere to strict corporate risk policies, suggest improvements for efficiency, and how to enhance client experience at State Street.

• Prioritize error reduction to minimize financial risk at SSBT, actively contributing process improvement ideas.

• Promptly identify and escalate any emerging trends in correction requirements to facilitate timely resolution.

• Cultivate positive relationships with clients, colleagues, and management, actively participating in department meetings.

• Report suspicious transactions, ensuring smooth operations and workflow transitions in the Payment Services team across multiple locations

CIBC – (Senior Credit Analyst) Scarborough, ON

• Managed comprehensive credit facility administration, including risk monitoring on complex portfolios.

• Identified and reviewed loans requiring annual assessment or nearing maturity, facilitating annual reviews and renewals.

• Ensured productivity targets and Service Level Agreements were consistently met or exceeded.

• Interacted with bank regulators and internal auditors when necessary.

• Verified commercial/retail clients' compliance with bank terms and conditions, ensuring adjustments aligned with client expectations.

• Collaborated with clients and internal stakeholders, including Relationship Managers, team members, Risk Management, and team leaders, to ensure accurate and efficient execution of client requests. City Of Markham - (Information Service Attendant) Markham, ON

• Managed program registration, room rentals, sales, and cash handling using the POS system while delivering top- notch customer service.

Volunteer Experience

February

2019 to

May 2019

April 2018

to February

2019

(Coop) Aug

2017 to Dec

2017

• Handled various registrations, including client information, history, camp registrations, memberships, and room bookings.

• Accurate cash handling, including opening procedures, payment acceptance, transaction cancellation, and balancing.

• Ensured customer satisfaction through efficient problem-solving: analyzing issues, identifying root causes, and implementing effective solutions.

• Operated predominantly in the busiest community center as I excel both independently and collaboratively, demonstrating strong teamwork skills

• Facilitated communication among departments and administrators to meet client requests and ensure business continuity.

HomeVision Technology - (Business Development Manager) Markham, ON

• Successfully secured a significant online retailer who won “Computer Shopper Shoppers' Choice Awards” several times within my first two days

• Create and submit action plans, schedules, and sales reports to meet territory goals. Maintain regular contact with key accounts and conduct face-to-face meetings to secure sales

• Grew current base of accounts through strategic planning such as creating, branding, and monitoring all social media platforms

• Develop and implement strategies for deeper customer penetration through new product introductions, innovative uses, and deliver impactful sales presentations to both existing and potential customers

• Research and engage with B2B and major retail customers to understand objectives. Lead the sales team, fostering cross-department collaboration for target achievement through sales material development and product knowledge.

• Cultivate client relationships, analyze feedback for product development, and actively engage in marketing/sales events to stay up to date

Danam Limited - (Property Manager) Toronto, ON

• Managed marketing and sales for vacant commercial and residential units, achieving a 100% success rate within 30 days of vacancy.

• Conducted inspections of commercial and residential properties to ensure timely preventative maintenance.

• Administered and updated databases, including contractor, client, and tenant information.

• Addressed inquiries and resolved issues with utmost professionalism and ethics.

• Renegotiated building services contracts and slashed payroll/benefits administration costs up to 20%

• Successfully represented the landlord in "Landlord & Tenant Board" hearings, obtaining favorable outcomes in all cases.

Comda Advertising - (Order Desk Representative) North York, ON

• Primary responsibility involved multitasking, which included answering customer inquiries and efficiently placing orders

• Effectively placed accurate orders while under time constraints by having great attention to detail and maintaining a professional manner with customers on the phone

• Proficiently communicated with customers and co-workers even in time-constrained situations

• Was able to take on additional responsibilities such as handling a different variety of emails sent in by customers

• At times had to take on roles of other departments such as customer service by answering inquiries, whereabouts, and problems regarding about different orders.

2008 to 2011 • Helping Hands, York regional Police, Taste of Asia, Canadian Police Cadet, Canadian Cancer Society pink ribbons sales fundraiser, 6th annual CPC car wash and sidewalk fundraiser, St. John’s Ambulance

Contact this candidate