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Entry Level Support Specialist

Location:
Bowie, MD
Posted:
November 26, 2023

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Resume:

E L I Z A B E T H O L A K A N M I - F u n k a n m i @ y a h o o . c o m 6 4 6 5 0 0 2 9 5 2

Page 1

ELIZABETH OLAKANMI

UPPER MARLBORO, MD 20774 / ad1g6u@r.postjobfree.com / 646-***-**** www.linkedin.com/in/elizabeth-olakanmi-055723261

CAREER SUMMARY

Insightful and passionate entry-level Business Analytics student with a zeal and an eagerness to contribute ongoing knowledge to the development and growth of an organization in the business, data analysis, problem- solving, statistical modeling using Excel, Tableau, Python, and team collaboration. A confident, result-oriented, and highly motivated professional with over 20 years of proven ability to create, maintain and enhance client relationships. Goal-driven with a significant impact on the overall value and success of the corporate establishment.

CERTIFICATIONS & TRAININGS

• IT Audit 2021

• Techniques of Fingerprinting Certification (CJIS) 2021

• SQL Database Administration (SQL DBA) 2018

• Notary Public for The State of Maryland, USA 2019

• Cerner Conversion Support Specialist (EMR)- PowerChat, CPOE, FirstNet, SurgiNet, Anesthesia 2017

• EPIC Elbow Support Consultant (EMR) - Cadence, Ambulatory, Prelude 2017

• Redwing® Brand Champion Ambassador / Training - Redwing Dubai, UAE 2014

• Mine Safety Appliances (MSA®) Ambassador / Training - Johannesburg, South Africa 2013

• Desautels® Fire & Emergency Response Equipment Ambassador - Lyon, France 2012 TECHNICAL SKILLS

Analytics Skills: SQL and Microsoft Excel (proficient in analyzing data using charts, graphs, and formulas), Tableau Data Visualization, Python – (Jupyter, JSON, API, Pandas) and Machine Learning (ongoing) Project Management: Data Analysis, Organizational Skills, Research, Problem Solving, Microsoft Excel, Detail Oriented, Strong interpersonal skills, Analytical and Critical Thinking, Communication and Interpersonal Relations, Negotiation, Presentation, Teamwork, Organizational Skills, Business Intelligence EDUCATIONAL QUALIFICATION

MASTER OF SCIENCE IN BUSINESS ANALYTICS / Expected Nov 2023 Southern New Hampshire University

BACHELOR OF SCIENCE IN MARKETING / Graduated 1995

Ogun State Polytechnic, Abeokuta, Ogun State, Nigeria - (GLOBE LANGUAGE SERVICES USA EVALUATED) DATA ACADEMIC PROJECT

DATA VISUALIZATION, STORYTELLING TECHNIQUES & PYTHON

• Conducted data research, collection, cleaning, prepping, analyzing, interpretation, and visualization strategies on the trends in Telehealth Medicare Reimbursement.

• Utilized data acquisition techniques and organization knowledge to develop actionable ideas for visualization projects.

• Used Tableau to create interactive filters, parameters, calculated fields, groups, joins, and sets for dashboards and worksheet

https://public.tableau.com/app/profile/elizabeth.olakanmi/viz/AirbnbYearinReview_16771369513450/Ai rBnBYearinReview

• Using Python to retrieve data from the Internet via APIs, clean and convert to CSV in Pandas with Tableau visualizations.

FINANCIAL FORECASTING MODEL

• Analyzed financial data to explain the financial implications of different business models.

• Utilized Excel to convert common business scenarios into tunable financial models.

• Prepared a problem-solving solution that compares business scenarios based on their impact on financial metrics.

• Prepared Detail Oriented model that translates business assumptions and drivers into numeric form in spreadsheets.

• Organized data in a logical format to address business needs. E L I Z A B E T H O L A K A N M I - F u n k a n m i @ y a h o o . c o m 6 4 6 5 0 0 2 9 5 2 Page 2

• Prepared business models, flowcharts, and diagrams using Excel. PROFESSIONAL EXPERIENCE

GRAND MISSION CONSULT LLC, HYATTSVILLE, MD

OFFICE / OPERATIONS / BIOMETRIC MANAGER (CJIS CERTIFIED) / NOV 2017 - Present

• Strengthened company sales by 40% through reorganizing accounting operations and improving the point of sales system, which maximized utilization.

• Maintained and transmit personal data through a secured company system to MD state police and FBI Criminal Justice Information Services Division (CJIS) Livescan software system and ink the card.

• Verified identity (i9) & scan required documents into a database system for FieldPrint.

• Collected digital fingerprints for various customers, departments, teaching, real estate, education, nursing, law enforcement, federal, state, and local entities)

• Responsible for the daily accounting functionalities and maintained the credit account customers via QuickBooks operations.

• Obtained and maintained Fingerprint Vendor License, completed Live Scan Fingerprint Vendor Training with the State Police, and trained new employees and other technicians operating independently. MATTRESS FIRM INC, GLENARDEN, MD

SLEEP EXPERT (PART-TIME) / MAR 2019 – SEPT 2022

• Created a customer-centric environment to ensure guests had an exceptional experience.

• Maintained positive customer relationships during and after post-purchase.

• Drove individual and store performance to reach 100% of targeted goals.

• Adhered to the company sales process to ensure a consistent customer experience.

• Retained expert product knowledge through regular training and practice. BRADFORD AND GALT INC, OVERLAND PARK, KS / CERNER CONVERSION SUPPORT / APRIL – JUNE 2017 BARNABAS HEALTH, WEST ORANGE, NJ 07052 / CERNER SUPPORT / JUNE 2017 – JUNE 2017

• Trained Physicians, Nurses, Tech, and Unit Secretaries to use FirstNet in the Emergency Department (ED).

• Covered locations such as Physician’s Lodge, Triage, PESS, Fast Track, and Pediatric.

• Provided training on Specimen collection, discharge process, orders, navigating PowerNote, and charting critical results.

OPELOUSAS GENERAL HOSPITAL, OPELOUSAS, LA

CERNER SUPPORT / MAY 2017 – MAY 2017

• Trained Physicians and Nurses on how to use PowerChart in the ICU department.

• Assisted Physicians and Nurses on PowerChart in OBG/Maternity in FetaLink, admitting a Baby and documenting delivery summary.

• Taught Physicians and Nurses about Workflow, administering Meds, Lab results &various shortcuts.

• Educated and assisted the physicians in documenting encounters, managing in-basket orders and preference lists, and efficiently using the Smart sets. MACYS INC / BROOKLYN, NY 11234

SALES ASSOCIATE / MAY 2016 – SEPT 2016

• Assisted customers in finding or selecting items and provided recommendations.

• Achieved top sales recognition and won the best credit account opening for several months.

• Recommended better merchandise display to management, which resulted in improved sales.

• Led the partner opening account – PLENTI, for several months with recognition and rewards. FUTURE CONCERNS NIGERIA LIMITED / LEKKI, LAGOS

KEY ACCOUNTS MANAGER / JAN 2009 – JAN 2017

• Brand Ambassador to major product brands such as Redwing Shoes, Uvex, Desautel, Catu, and MSA.

• Managed key interactions and relationships with valuable customers, focusing on the creation, implementation, execution, and evaluation of an overall business plan.

• Increased market share (brand presence) across the board in all the major international oil companies

(IOCs) such as ExxonMobil, Chevron, Shell, Total, Agip, Saipem, Transocean, etc.

• Aligned the best resources to the most profitable opportunities and delivered on promises.

• Maintained a strategic, tactical, and operational approach to both internal and external activities for major projects and governmental clients.



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