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Customer Service Communication Skills

Location:
San Jose, CA
Posted:
November 26, 2023

Contact this candidate

Resume:

Miguel Allen Torres *** *rd st San Francisco

(***) - 455 - 9772) ad1g6m@r.postjobfree.com

Goals

Seeking to obtain new skills while gaining experience in new settings and making connections with others. Being the best I can be, and opening up horizons to the things I am passionate about.

Academic Qualifications

Capuchino Highschool May 2016

Graduated

Skyline and CSM (cont.) Sept 2016

Core Strengths

●Strong organizational skills

●Strong communication skills

●Active listening skills

●Positive and Energetic work attitude

●People oriented

●Tolerant and cool-headed

●FLexible and Adaptive team player

●Opening/closing procedure

●Creative problem solving

●Hospitable

●Attention to detail

Experience

Fort McKinley Nov 2019 - Mar 2020

San Bruno, CA

Bartender/Barback

●Customer service/janitorial work

Greeting guests

Hospitable service with a smile

waiting/clearing tables

Refilling liquor reserves

Cutting/refilling fruit

Refilling napkins, straws, stirs

Accurately serving food and drinks

General awareness of surroundings

Janitorial duties such as trash, bathrooms, and floors

Closing procedures such as mopping, wiping down tables, capping bottles

Handling money and cash register

Refilling ice

Washing dishes

Petco Sept 2018 - Mar 2020

San Bruno, CA

Retail/Dog trainer

●Work register and manage tasks in front of the store

Work online ordering system

Answer questions and guide guests to their inquiries

Watering the plants

Making sure the kittens have what they need

Handling Money and counting at the end of the night

Answering phone calls and relaying info

Receiving live animal shipments

Repairing broken merchandise and packaging

Clearancing items

●Cleaning, organization and sanitation

Cleaning messes made by coworkers, guests, and pets

Throwing out trash at the end of the night

Keeping registers and front neat and organized

Fronting and facing merchandise

Making sure the store and merchandise is organized throughout the day

●Dog Training

Certified dog trainer

Strong communication skills to help pet and pet parent understand one another better and more effectively

Making sure things are safe and sanitary before having fun

Understanding of the things guests need and having the knowledge to answer their questions

Creative problem solving helps to address the needs of all pet parents and pets

Lunardis Feb 2018 - June 2018

San Bruno, CA

Cashier/bakery attendant

●Closer/Cashier

Handling cash register

Preparing drinks accurately and efficiently

Cleaning dining area

Disposal of trash and cardboard

Preparing and packaging food and baked goods

Cake decorating

Dish washing

Prep baked goods for bakers in the morning

Refilling necessary ingredients and equipment at the end ofg night

Sweet Indulgence Dec 2017 - Jan 2018

Millbrae, CA

Server

●Closer/Server

Greet and serve drinks to customers

Show customers to seats

Watch customers in dining hall to anticipate needs

Refill gelato case

Serve orders accurately and efficiently

Clean off tables when customers are finished

Closing procedures

Safeway June 2017 - Dec 2017

Millbrae, CA

Sanitation

●Dishwasher/Sanitation engineer

Cleaning and closing procedures

Dishwashing

Trash and cardboard disposal

Mopping and sweeping

Stocking and setting shelves

Understanding of hazardous chemicals and other cleaning materials

Baskin Robbins Jan 2017 - April 2017

San Bruno, CA

Server/Cashier

●Serving ice cream and handling cash

Serve customers accurately and efficiently

Wash dishes

Closing procedures

Restocking materials

Refill ice cream and toppings

Making cones

Trash and cardboard disposal

Phone orders

Volunteer work

Managed Capuchino HS swim team and water polo team during swim meets, games, and practices

Awards

Senior Art Award

Activities

Capuchino HS swim team

Capuchino HS band

Capuchino HS color guard

Capuchino HS water polo

References

Available upon request



Contact this candidate