Customer Service Representative
Resume:
Christopher Holt
Canal Winchester, OH 43110
Objective:
To obtain work with a solid company in the Columbus area that rewards its employees’ hard work with opportunities for advancement. Experience:
SafeAuto
Clerical / Warehouse
03-2008 to Present
● Audit claim files
● Pulls computerized claim reports from Word and Excel software(s)
● Creates and maintains Excel spreadsheet regarding claim files
● Responsible for delivering of claim files to adjusters
● Enter and track data regarding claims
● Search the computer for missing files
● Run scanner and scan in claim files
Taco Bell
Assistant Manager
02-2005 to 03-2008
● Made sure the store balance each day
● Placed product orders for the store
● Handled customers questions, complaints and order inquires with a high degree of professionalism
Lowes Home Improvement
Customer Service II / Team Lead
05-2004 to 02-2005
● Assisted customers with questions regarding home improvements in store and via telephone
● Assisted customers with orders
● Re-stocked supplies
Credit Union of Ohio
Customer Service Representative
03-2001 to 05-2004
● Created and maintained customer records on CRT
● Attached and processed garnishments on customer accounts
● Reported customer information to Chexsystems
● Researched for fraudulent check charges
● Balanced large customers accounts and general ledgers
● Answered incoming phone calls regarding customer accounts
● Ordered money for branch operation
Christopher Holt
463 Wilson Avenue
Columbus, OH 43205
Additional Experience:
National City Bank
Customer Service Representative / Head Teller
04-1997 to 02-2000
● Researched for fraudulent check charges
● Balanced large customers accounts and general ledgers
● Researched customer claims of fraud on Visa and MasterCard Accounts
● Responded to correspond via telephone or mail to resolve customer issues
● Ordered documents and records for customer review
● Applied charges back to customer accounts using image system
● Maintained customer accounts and files on PC
● Responded to call center request for additional information
● Worked as a call center representative when needed
● Ordered money for branch operation
Midland Life Insurance
Mailroom Clerk
05-1993 to 04-1997
● Sorted and delivered all of the incoming mail to departments
● Weighed in all of the outgoing meter mail
● Logged in all of the express mail and packages
● Delivered insurance files, documents and supplies to each departments
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