Joel Franklin

VP, Information Technology

New River, Arizona, United States

+1-480-***-****

ad1g5u@r.postjobfree.com

SUMMARY

With over 20 years of experience in information technology, I am a visionary leader and a strategic problem-solver who can drive innovation and transformation. My core competencies include ITSM Enterprise Support, Project Management, Data Center, and Cloud Environment management.

Throughout my career, I have managed all IT environments, from development to production, capacity management, change control, and information security. I also managed teams responsible for various functions, such as EDI, application support, service desk, mobility management, database administration, BIA, systems engineering, and infrastructure project management. I have successfully created multiple infrastructures from scratch for start-up companies, enhanced the claims management capabilities for an MSO, and created data warehouses for deeper analysis. I have also led IT M&A efforts to enhance company capabilities. I have a proven track record for delivering high-quality results, optimizing performance, and ensuring compliance.

WORK EXPERIENCE

October 2012-September 2023

VP, Information Technology

Matrix Medical Network

Scottsdale, Arizona, United States

Responsible for Vision and Direction for Matrix Technology needs. Managed all Infrastructure environments. Dev/Test/QA/Pre-Prod/Production for capacity, change control, security, and overall technology match to Matrix needs and future goals long and short term. Data Center and Cloud environments. Managed leaders responsible for EDI, Application Support, Service Desk (ITSM), Mobility Management, Database Administration, L3 Engineering and Infrastructure Project Management. Supported M&A efforts, Development, Data Management and BIA Teams. Skills: Enterprise Support · Databases · Project Management · Linux · IT Strategy · Defining Requirements · Application Architecture · IT Infrastructure Management · Network Infrastructure · Enterprise Software · Data Center Operations · Service Desk · Mergers & Acquisitions (M&A) · Integrated Management Systems · Microsoft SQl Server · Microsoft Power BI · Azure · Data Center Management · Microsoft SQL Server · IT Service Management · Microsoft Dynamics · Office 365 · Server Architecture · Software as a Service (SaaS) · Data Management · Business · Software Development · Infrastructure · Azure DevOps Server · Office 365 Administration · Microsoft Dynamics 365 · Data Centers · Cloud Computing · Application Support Services · Data Analysis · Information Technology Infrastructure · Technology Management · Agile Methodologies · Budget Management.

January 2010-September 2012

Vice President, Infrastructure, Application & Systems Development

Sanare / BrightSky

Miami, Florida, United States

Hired to build Infrastructure from scratch as a Start-Up. Established Data Center Infrastructure (Network- LAN/WAN/Server/Storage) for multi-location offices. Lead the IT effort for acquisition of DME company to enhance services. Managed leaders responsible for EDI, Service Desk, Database Administration, L3 Engineering and Infrastructure Project Management. Managed Development, Data Management and BIA Teams.Hired to build Infrastructure from scratch as a Start-Up. Established Data Center Infrastructure (Network-LAN/WAN/Server/Storage) for multi-location offices. Lead the IT effort for acquisition of DME company to enhance services. Managed leaders responsible for EDI, Service Desk, Database Administration, L3 Engineering and Infrastructure Project Management. Managed Development, Data Management and BIA Teams.

Skills: Enterprise Support · Databases · Project Management · Linux · IT Strategy · Defining Requirements · Application Architecture · IT Infrastructure Management · Network Infrastructure · Enterprise Software · Data Center Operations · Service Desk · Microsoft SQl Server · Data Center Management · Microsoft SQL Server · IT Service Management · Server Architecture · Software as a Service (SaaS) · Data Management · Business · Software Development · Infrastructure · Data Analysis · Budget Management

January 2002-January 2010

Director of Information Technology

Arcadian Community Care / Humana

San Dimas, California, United States

Hired to support the transition from IPA (Independent Practice) to MSO (Managed Service Organization) for Medicare Advantage membership.

Enhanced Claims Management capabilities by implementing a state-of-the-art system for processing claims, membership, eligibility, benefits, etc. Established a reporting platform for CMS, Compliance, and KPI reporting. Created a data warehouse for deeper analysis. Created EDI processes and hired a small team to support requirements. February 1995-December 2001

Director of Information Technology (Managed Care Division for 7-Hospital System)

Catholic Health Care West

Redlands, California, United States

Managed the Managed Care Technology Group (Managed Care Division for 7-Hospital System) Provided technology leadership and vision to the IT team as well as planned and executed IT operations strategy Reported to the CFO Hired to implement practice management and managed care systems to support the Multi-Hospital and multi MSO/IPA environment

Hired to connect practices within the 7-hospital system to the practice management systems to integrate the two groups for reporting and claims purposes.

Phased out a legacy claims system and introduced a new platform that would increase efficiency and allow the company to support future capacity.

Managed the Claims department for 6-months while a suitable replacement was being hired. EDUCATION

-Current

Bachelor of Science

University of Phoenix

United States

Bachelor of Science, Business Information Systems, University of Phoenix

• Business Information Systems

SKILLS

Active Directory IT Infrastructure Systems Administration Vmware EDI Application Development Biztalk Structured Software Software Development Systems Development Visio Database Microsoft Access MS Access Change Control IT Infrastructure Library ITIL IT Requirements PMO Data Center Load Balancing Software as a Service SAAS Splunk Amazon Web Services AWS Intranet Business Continuity Data Loss Prevention DLP Android IOS Tableau Software Tableau Enterprise Architecture Symantec IT Support Service Desk M&A Business Intelligence Capacity Planning Budgets Trading Operations Healthcare Pharmacy Medicare ANSI Estimation Mitigation Managed Care Claims Project Management Mentor Budget White Papers Proposals Performance Tuning Business Requirements Switch Capacity Excel MS Excel CERTIFICATIONS

SCRUM Fundamentals

HONORS & AWARDS

Hired to transform IT operations for Matrix Medical Network in 2012 with ITIL foundation Implemented Enterprise Architecture to support the future technology vision. On time and on budget Established 2nddata center and comprehensive disaster recover and business continuity plans. The High Availability Fail, Tolerant environment is highly reliable and allows production applications and databases to perform at peak level without interruption or data loss Established 24/7 monitoring program an early warning system to move from 97% uptime to 99.999 Lead the organization to establish HITRUST certification as well as SOC2 Type 2 over an 18-month Established a comprehensive data loss prevention program to prevent data breaches and report on PHI and PII data movement throughout the organization as well as creating a comprehensive threat response and mitigation process

Supporting over 3000 Clinicians in 48 states via a Mobility Group that I established. Android and iOS Work closely with clinical leadership and staff to achieve the highest level of customer satisfaction possible with clinical staff in the field relating to IT supported devices and applications supported by my Over a 6-year period call center application SaaS costs were actually neutral due to contract renegotiations I initiated shortly after arriving

Worked with PMO to Established Change Control, Release Management and CAB approval process Automated the Service Desk Ticketing process so the requests could go to the fulfilling resource without other touch points This was critical step prior to outsourcing the Level 1 Service Desk. The outsourcing was done to reduce overall IT support costs by 20% and to move from 8-5, M-Sun to 24X7 support for our Clinicians in the field

Provided strategic IT Support for acquisitions in 2017 and 2018, pre-acquisition, during and after Seamlessly integrated new companies with Matrix systems and processes without negatively impacting either business or compromising security

LANGUAGES

English - Fluent

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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