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General Manager Customer Service

Location:
Cedar Rapids, IA
Posted:
November 26, 2023

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Resume:

Tyshawn (Shawn) Harris Sr

Cedar Rapids, IA *****

ad1g5p@r.postjobfree.com

+1-319-***-****

I come with 14 years of restaurant experience ranging from crew to Operations Supervisor. I am an individual who seek excellence customer service from myself and of those under my leadership also while maintaining a great safe respectable work environment for any and everyone who wear our logo. Looking forward to serving a community of great people of any community I end up in. Expected Compensation: $58,000k+ Year starting.

Makes 57k now would love to continue to keep going as I continue working hard to get there Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

General Manager

Parco LTD. Wendy’s - Cedar Rapids, IA

August 2022 to Present

Lead a team of 30+ employees run day to day operations setting daily goals hiring firing training coaching and continued education

Owner Operator/Vocalist

Shawn's Vocals Recording Studio

June 2020 to Present

Run a small recording studio when I help bring artists projects to life Restaurant General Manager

Pilot Flying J - Cedar Rapids, IA

January 2022 to August 2022

Run the Arby's day to day operations overseeing a manager team and team members setting goals and expectations of my team and being the front man helping my team meet goals coaching the next generation of leaders

General Manager (GM)

McDonald's - Cedar Rapids, IA

February 2019 to June 2020

Setting goals training managers n crew hiring firing overseeing managers in different departments monthly meetings weekly meeting hands on with all our training new hires and the face of the restaurant. Manager

Steak N Shake - Coralville, IA

October 2016 to February 2019

Steak N Shake

Started as a cook in 2016 received four Pay raises and four promotions since I started coming up on two years since I been there. As a manager I run shirts, interviews, handle one on one training, cash and deposits, Bank runs, and an excellent leader to my crew and peers. Shift Manager (full-time)

Wendy's

January 2013 to October 2015

Train crew, run shifts and interviews

Crew Trainer

McDonald's

June 2012 to September 2013

Train new people

Education

Associate in Business

Kirkwood Community College - Cedar Rapids, IA

January 2019 to January 2021

Pre Medical in Biology

University of Iowa - Iowa City, IA

August 2012 to January 2015

High school diploma in High School Diploma

Edwin G Foreman - Chicago, IL

September 2008 to July 2012

Skills

• Hospital Experience

• Interviewing

• Inventory Control

• Laboratory Experience

• Management

• Payroll

• Profit & Loss

• Shift Management

• People Person

• Guest Services

• People Management

• Team Management

• Labor Cost Analysis

• Microsoft Word

• Recruiting

• Financial Report Writing

• Forecasting

• Human Resources

• Strategic Planning

• Culinary Experience

• Operations Management

• Research

• Restaurant Management

• Pricing

• Budgeting

• Financial Analysis

• Food Safety

• Office Management

• Sales

• Event Planning

• Business Development

• Purchasing

• Logistics

• Merchandising

• Accounts Receivable

Certifications and Licenses

ServSafe Manager

May 2019 to May 2024

Food Handler Certification

Assessments

General Manager (Hospitality) — Proficient

August 2020

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Supervisory Skills: Motivating & Assessing Employees — Proficient August 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient

General manager (hospitality) — Proficient

August 2020

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Work style: Reliability — Completed

February 2021

Tendency to be dependable and come to work

Full results: Completed

Restaurant manager — Familiar

August 2020

Managing restaurant staff and meeting customer expectations Full results: Familiar

Work motivation — Familiar

February 2021

Level of motivation and discipline applied toward work Full results: Familiar

Supervisory skills: Motivating & assessing employees — Proficient August 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient

Sales skills — Familiar

August 2020

Influencing and negotiating with customers

Full results: Familiar

Food safety — Expert

August 2020

Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Expert

Management & leadership skills: Impact & influence — Proficient February 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Management & leadership skills: Planning & execution — Familiar August 2020

Planning and managing resources to accomplish organizational goals Full results: Familiar

Work style: Conscientiousness — Highly Proficient

February 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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