CONTACT ME WORK EXPERIENCE

EDUCATION

Mesa Homes Sta. Rosa

City Laguna

godfreyvalderrama28

@hotmail.com

+63-956-***-****

Post-Graduate Study: Bachelor of

Arts Major in Sacred Theology

Tertiary: Bachelor of Arts, Major in

Philosophy, Minor in English

FOREIGN ACADEMIC BACKGROUND

St. Alphonsus Regional Seminary, Lucena

City Quezon Province PH

2011 - 2014

St. Peter’s College Seminary,

San Pablo City PH

2004 - 2008

Bachelor of Arts Major in Sacred Theology

University of Navarre, Pamplona Spain

2008-2010

2022 - Present

Asurion Techlog PH l Sta. Rosa Laguna

Spanish Bilingual CSR

Providing technical expertise on inbound calls or other electronic input (e.g. website, CHAT or email) from customers for the purpose of resolving customer issues with devices (e.g. laptops, tablets, smart phones and other consumer electronics) and software

Ensure each interaction with a stakeholder of Asurion meets the agreed quality framework (HERO) employing initiatives to achieve a high-quality score Maintain a high level of customer service with all stakeholders employing initiatives to achieve a high net promoter score (NPS)

Processing service requests and managing enquiries related to handset protection and digital products

Support initiatives that exceed customer expectations through a range of channels including but not limited to calls and online chat Making sales or recommendations for products or services that best suit client needs 2020 - 2022

FIS Global PH l Taguig City

Spanish Bilingual CSR

Serves as the primary contact for customer issues via email and inbound telephonic support in Spanish and English

Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine a resolution Meets standards of job, such as quality standards, adherence to schedule and average handle time

May provide guidance and/or mentoring to less experienced associates 2018 - 2020

Teleperformance l Pasig City

Spanish Bilingual CSR

Making positive impact on every customer contact over multiple channels such as phone, email or live chat

Developing product knowledge to help resolve customer queries Providing support with managing reservations to answering pre-travel questions Handle and Manage Bookings (Requests and Cancellations) Quick to resolve and provide alternative solutions for misplaced/denied bookings Identify and solve system errors and promote online system S p a n i s h B i l i n g u a l C S R

Godfrey Valderrama

Rental Sales Agent

Rent It Car Rental Company W.L.L. l Doha Qatar

2015 - 2018

Prepare Daily Sales Report and Daily Revenue Report for all the branches Handling limousine service and coordinating with local and international Travel Agencies

Meet and greet with the customers at Hamad International Airport (under Rent It Car Rental Co.)

Handling all customer inquiries and prepare quotation for corporate and individual clients ; Handling short-term and long-term contracts Preparing invoices for individual/corporate client and Issue receipts, refunds, credits, or change due to customers.

Working since 2015

ACHIEVEMENTS

Cum Laude- AB Theology

Bene Meritus- AB Philosophy

Graduated with Latin Honors:

Contact this candidate