MARCELLA TISO FURTADO LEITE

E-mail: ad1g5d@r.postjobfree.com

Phone: +55-11-941**-****

Address: Padre Donizete Street, 207 - Osasco

Languages

Portuguese (native)

English (fluent)

Spanish (intermadiary)

Relevant Work Experience

Platform Experience Associate - UKI - Accenture - November 2022 - August 2023 Ireland

• Reviewed, analysed, and labelled content, escalating issues to the manager

• Demonstrating speed, agility, critical-thinking, and problem-solving skills during the daily activities

• Assessed content and implemented new assessment criteria, ensuring KPIs and goals were met

• Ensured the company followed customer legal and regulatory requirements, policies, and procedures

• Built sustainable and effective relationships with the team

• Attended training and tests on a regular basis, improving performance and deliveries

• Liaised with Operations Manager, to plan and assign tasks, providing updates and follow-ups

International Student Advisor - OneWay Intercâmbio – September 2020 - July 2022 Australia

• Generating leads

• Negotiating all contracts with prospective clients

• Understanding and promoting company programs

• Maintaining client records

• Handled customer service issues as well as reservation cancellations and fees Customer & Community Manager - Slice - April 2020 – July 2020 Australia - Apprenticeship

• Creation and scheduling of social media content

• LinkedIn outreach and engagement

• Support video editing process

• Editing video captions (design, texting and timing)

• Usage of the following tools: hootsuite, canva and zubtitle

• Updating of task progress in Trello (task management tool) Farm worker - Clínica Veterinária Silver Pines - 2019 Australia

• Feed horses, checking on and repairing paddocks, barns and stables Customer Service Representative - IPB - October 2015 - October 2018 Ireland

• Consistently exceeded sales goals, leveraging strong customer service and relationship marketing skills

• Implemented a comprehensive needs assessment mechanism to help recognise the demand for plans and services

• Managed all administrative aspects of sales including contracts, warranties and payments, which resulted in strong customer loyalty

• Develop statistical models to evaluate the impact of different marketing tactics

• Work with senior management in the delivery of client engagements and associated outputs, supporting the team in day-to-day client management, project management and the development of high-quality client deliverable

• Develop and work with the team to establish future-facing insights, implications, and recommendations, delivering advice, making recommendations, and identifying and solving problems

Senior Educational Counselor - IPB - August 2014 – January 2016 Brazil

• Sale in exchange products – specialized in US and Canada Universities, increase of 30% in this product sales within 6 months

• Prospecting, cold-calling, negotiating and securing travel business, utilizing deep knowledge of products to win business

• Trained and developed new sales team associates in products, selling techniques and company procedures

Technology used: CRM, Sigoci, Galileo

Education

Bacharel in Tourism – PUC SP - Brazil (2012)

General English - NED Training Center – Ireland (2016) General Spanish – Instituto Cervantes – Ireland (2018) Trauma Recovery Coach – Australia (2020)

Acadium Digital Marketing Course (2022)

MBA in Leadership, Innovation and Management – PUC RS (2023) Skills

Customer Service, Adaptability, Attention to Detail, Time Management

Contact this candidate