Customer Service Associate

*********@*****.*** 314-***-****

Deirdre R Ballentine

Career Overview

Dedicated Customer Relation Professional motivated to maintain customer satisfaction. I have been in customer service industry for over 20 years working directly and indirectly with customers, providing high-quality care and unparalleled customer service. Team player willing to do what it takes to keep the company successful.

Education

Bachelor of Science: Business Administration– Columbia College, St. Louis, MO 2012

Bachelor of Science: Computer Science – Columbia College, St. Louis, MO 2012

Professional Experience

Customer Service Associate –Farmers Insurance, Remote, Md March 2022– Present

Handle all incoming calls.

Take Status calls and get them to the appropriate area.

Set up FNOL Auto Claims from our insured, claimant, attorneys, claimant carrier.

Set up Home Claims

Work in Charlie, ARS, A360, Dashboard, IEX, Intradiem and Webex.

Mentor to New training class.

Did sit with new hires the first 3 weeks they are on the floor alone. .

Update Claims when receive call and there is unknown names or auto information.

Bookkeeper Secretary –Webster Groves School District, Webster Groves Mo July 2021–March 2022

Handle complete school budget.

Create the budget to be sent to Administration for Approval.

Order all supplies need for school

Process all the tuition for the Preschool and Adventure Club

Handle schedule and billing in EZ-Care and budget through SisFin

Do all the banking for the Ambrose Family center .

Back up to the School Secretary/Registrar.

Customer Service Advanced Agent/Performance Coach –Colony Brands, Work from Home July 2020– Sep 2022

Part-Time Employment

Receive calls transferred when customer have asked for customer service rep for supervisor due to problems with their orders and regular customer service unable to assist.

Work helpline helping representatives requiring assistance

Process special bulk orders and special orders.

Coached Agents on their call handling.

Handle website assistance calls.

Handle overflow calls for orders, payments, product availability questions and general questions.

Training Apprentice.

Do Outbound calls for order delays, credit card declines and customer requesting a call back.

Principal/Building Secretary –Hazelwood School District, Florissant, Mo July 2017-July 2021

Building Secretary handle all school orders and budget.

Reconcile the Principal Credit Card,

Input and Receive Purchase orders in IFAS, so vendors can be paid.

Do school deposit and payments. Also, cashier for after school activities.

Answer the incoming calls into the school and answer the principal’s line as well.

Back up registrar. Assist teacher with anything would need. Assist parents with anything they need. Also, anything that comes through the office would be handled by myself or the School Register.

Member Service Representative –AAA of Missouri, Town and Country, Mo July 2016– July 2017

Dispatch tow truck driver to member for emergency roadside service.

Handle incoming calls from the member checking on the ETA of the driver for their service. report

Handle incoming calls from the tow truck driver when they have completed the service.

Call member to advise of the ETA of their service and also to verify the service was completed.

Spot calls in system when they do not spot correctly.

Customer Relations Representative –YP LLC/AT&T St. Louis, MO January 2000 – July 2016

Handle manual customer credit review for sales rep’s, when the system does not process it.

Do customer fraud searches, via system, Equifax, Secretary of State, URL’s and Google searches

Complete the Weekly report for all reps and the Monthly report

Work All Memo’s, Waivers, Audits, Specialty Report, LDD Report and New Customer Query Report

Create the Monthly Specialty Calendar

weekly report for all reps also did the Monthly report

Handled inbound calls from CMR’s regarding complaints did all the research to determine if the error was ours or if they submitted incorrect information

Handled incoming customer call regarding the advertising problems, complaints, and payment issues

Made outgoing collection calls to customers to assist with bringing their accounts current.

Core Strengths

Strong organizational skills

Energetic work attitude

Computer Proficiency

Adaptive team player

Customer service expert

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

License

Missouri Producer Life Insurance Renewed 2016

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