Customer Service Food Manager
Resume:
Keith Evans
ad1g53@r.postjobfree.com
**** ***** *** *** **. Houston, TX, 7708
3
TEXAS STATE UNIVERSITY
San Marcos, TX
EDUCATION
Food and Alcohol experience
Customer Service
Excel Spreadsheet
ADDITIONAL SKILLS
Food Handlers
Food Manager
CERTIFICATIONS
MANAGER
Day 6 Coffee, Houston, TX / Feb 2021 - Present
BARTENDER
EinStein's Pub & Arcade, Houston, TX / Nov 2019 - Feb 2021 BARTENDER/SERVER
Downtowner Bar and Restaurant, New Braunfels, TX / Aug 2018
- Nov 2019
LEAD SERVER
Downtown Social, New Braunfels Aug 2017 - Jul 2018 EXPERIENCE
Collaborated with staff to develop and carry out processes, resulting in improved performance.
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Orientated and trained employees, encouraging
confidence and helping individuals adapt faster to job roles.
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Delegated tasks, freeing up time to focus on higher-value activities.
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Coached and motivated team, driving sales and delivering exceptional customer service.
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Prepared beverages and cocktails according to mixing and presentation standards and recipes.
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Maintained understanding of menu items to answer
patron questions regarding food, drinks and preparation methods.
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Took beverages orders from guests and delivered drinks within reasonable time frames.
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Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
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Took beverage orders from serving staff or directly from patrons.
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Prepared beverages and cocktails according to mixing and presentation standards and recipes.
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Maintained understanding of menu items to answer
patron questions regarding food, drinks and preparation methods.
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Took beverage orders from serving staff or directly from patrons.
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• Sliced and pitted fruit for garnishing drinks.
Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals.
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Displayed and retained extensive knowledge of liquor, wine and beer.
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Employed to lead other servers as an extension of
management
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• Checked on guests to verify satisfaction with each course. Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff.
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• Memorized frequent customer preferences to build TEAM MEMBER
Sage Hill Inn Above Onion Creek, Kyle, TX / Jan 2014 - Mar 2015 relationships and loyalty.
Presented menus to answer questions about items and make recommendations.
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Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine.
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• Worked with coworkers to complete tasks.
Assigned as server and kitchen prep, prepared meals for a four star bed and breakfast resort, directed customers to answers and resolutions when faced with questions or problems
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Transferable Skills employed: Customer Service, Attention to detail, Creativity.
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References available upon request
REFERENCES
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