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Customer Service Office Manager

Location:
Panama City, FL
Posted:
November 26, 2023

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Resume:

Alma (Lillie) Vargas

ad1g4h@r.postjobfree.com 727-***-****

KEY COMPETENCIES

Bilingual OSHA 30 Communicating Organizational Leading Teams Analyzing

Decision Making Customer Service Interpreter Training Safety COMPETENCY AREAS

Supervision and training of personnel to ensure functional effectiveness

Organizing of daily operations, include listing personnel and assigning tasks

Oral presentations to all levels of management and staff

Creation of letters, reports, and manuals

Staff performance assessment

Decision-making in a high stress environment

Liaison with external clients, partners, and other stakeholders

Customer service and resolution of complaints

Staff training for effective office operations

Experienced in word-processing packages, spreadsheets, database, email, and Internet ACCOMPLISHMENTS

Maintained zero reporting penalties on government contracts Streamlined student loan application process to decrease the turn around time Renegotiated copier management contract to reduce the original rate by 18% Key Bilingual skills enable the company to sustain essential communication with foreign customers Trained office staff in file management to increase level of competency in the workplace My image was selected for area wide advertisement promotion on a billboard EXPERIENCE

3/22 - Present

12/20- 3/22

7/16- 9/20

4/16-6/16

2015-2016

2014-2015

As needed

2014-2015

2013- 2015

2012- 2013

2011- 2012

2009- 2011

2002 -2009

2000- 2002

1999- 2000

Coordinator: Linea Peninsular

Coordinator: SignX Notaries

Coordinator: National Prestige Notaries

Coordinator: World Marine: Mobile, Al (Safety Coordinator/Orientation) Administrative: AERO Staffing Tampa, Fl (Enterprise rental car) Administrative: S.O.S, Tampa, Fl (Walmart remodeling projects) Translator/ Interpreter Gulf Coast Jewish Services, Tampa, Fl District Mgr: TMM Services, Tampa, Fl (recruiting/new business HR/Recruiter/Orientation: Gardner-Watson Decking, Inc Tampa, Fl Recruiter: TMM Services, Panama City, Fl

Hotel Account Supervicor: HSS Staffing, Destin, Fl Sr. Project Administrator: Transfield Services North America, Port St. Joe, Fl (DOT) Office Manager: Wilson Miller, Inc., Panama City Beach, Fl (Engineering) Part Administrator:Merrick Industries, Lynn Haven, Fl Office Manager: Ecological Resource Consultants, Inc., Panama City Beach, Fl Office Manager: Adecco Employment Agency, Panama City, Fl Loan Originator Supervisor: Sallie Mae Corporation, Lynn Haven, Fl 1996- 1999

1991-1996

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EDUCATION

Bachelor’s Degree in Business Administration: Almeda University, Boise,Idaho 2004 REFERENCES

David McCrary Jr ad1g4h@r.postjobfree.com Surveyor

Lincoln Martin ad1g4h@r.postjobfree.com

Ann Kennedy

985-***-****

727-***-**** Retired/Personal

Alma (Lillie) Vargas

ad1g4h@r.postjobfree.com 727-***-****

To Whom It May Concern,

In regards with the position currently open at your company, I have attached the resume which is presented for your consideration.

I have qualification which represents me as an eligible candidate for this position. I am bilingual wish allows me to fulfill the needs of a variety of customers and extend the customer service to for a long-lasting relationship. Other experience not mention on the resume are as follow: Property Management Assistant, Real Estate Assistant (no license) Enclosed resume shows my qualification, capabilities and history of my career. So please contact me on the above telephone number or e-mail. Thank you for your consideration, I am waiting for your reply. Sincerely,

Alma (Lillie) Vargas

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