ELIZABETH FLORES

**** * ******* **, ********* WI 53204 · 414-***-****

ad1g4e@r.postjobfree.com

Dependable and dedicated Office Administrator with 12 years of experience in a fast-paced office setting working directly with the providers and patients, along with insurance companies and vendors. Detail-oriented with the ability to manage day-to-day scheduling, billing, and organization. Strong background in schedule management, billing, and collections, office management and patient care satisfaction. Seeking to bring talent to growing organization focused on delivering exceptional customer service and patient care. SKILLS

• Effective leadership, management and decision making

• Self-motivation, taking initiative and excellent team work

• Computer skills including Microsoft office and electronic health records systems

• Outstanding communication skills

• Effective organization and time management

• Strong work ethic

• Bilingual in Spanish and English, fluent in speaking, writing and reading

EXPERIENCE

PROCARE MEDICAL GROUP

July 2018- Nov 2023 Office Administrator/Human Resources and Accounts Payable. Continue to oversee all office operations. Manage all staff and providers. Handle all onboarding for all new employees including credentialing for providers. Manage accounts payable working directly with the accountant. Enter all invoices to be paid by check or bank draft. Maintain the filing system for easy access to vendor documents. Manage inventory, ordering and disbursement of supplies for our satellite offices. February 2016 - July 2018 Office Manager. Managed all office operations. Managed scheduling for all staff and providers. Interviewed and recruited all new employees. Assisted with the credentialing process for new providers. Ensured that all billing was submitted correctly and on time for all office visits and diagnostics. August 2011-February 2016 Office team lead. Managed receptionists and medical assistant staff, managed scheduling for staff. Assisted with ongoing administrative tasks. Oversaw office operations. Help transition from paper charts to electronic health record system. Ensured timely filing of claims for providers and diagnostics. June 2010- August 2011 Referral specialist and Prior authorization specialist. Handled all patient referrals, scheduling appointment with specialists for patients. worked with insurance companies for all insurance referral. Did prior authorizations for all in office diagnostic including MRI, echocardiogram, ultrasounds. October 2008- June 2010 Receptionist. Registered and checked in patients for appointments, verified insurance eligibility, collected patient copay. Answered all incoming calls, scheduled appointments. Provided general office support such as scanning, copying, filing and maintaining organizational charts. January 2006- October 2008

Medical Records Custodian. Handled all medical records request incoming and outgoing. Maintained filing system of charts and all medical records

EDUCATION

JUNE 2003

HIGH SCHOOL DIPLOMA, SOUTH DIVISION HIGH SCHOOL