CLAUDE ERIC NDJANA

TOUNA

SKILLS

Can speak and write French (Native

French)

•

Ability to work well in a team

environment

•

• Good interpersonal skills

Can work with tools such as

salesforce. L3, CRM, COIN, MNP,

Selfcare support and ICCS

•

• Willing to be Trained.

ADDITIONAL INFORMATION

Personal Data:

Age: 28 Yrs. Old

Birth date: February 01, 1994

Nationality: Cameroonian

Religion: Christian

Civil Status: Married

Character References:

JEROEN HAUTERS

On boarding Team Leader (Marketing

and Operation)

Software Cellular Network Limited

(Truphone Philippines)

091********

MARINEL Delumen

Billing Team Leader

Software Cellular Network Limited

(Truphone Philippines)

094********

FR. ANTONIO MOLAVIN

Priest

San Ildefonso Parish

Pasay City

091********

Friendly and efficient customer service team member devoted to maximising customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

EXPERIENCE

February 2021 - February 2023

French Bilingual Onboarding & Provisioning special Ellora Telecom Philippines Inc., Ortigas Pasig City, Philippines April 2019 - January 2021

French Bilingual Onboarding specialist Software Cellular Network Limited (Truphone Philip, Ortigas Pasig City, Philippines February 2017 - March 2019

French Bilingual Sales Representative Reimage Philippines Inc., RCBC Tower Makati City, Philippines

Processed and issued product orders and service upgrades for customers.

•

Maximised customer satisfaction by resolving service issues promptly.

•

Built rapport with customers through courteous and professional communications.

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Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.

•

• Requesting Port in and out

• Answering queries regarding ports.

• Investigating problems with technical and technology teams.

• Provide welcome calls, Chats & Email.

• Responsible for the mobile recording of clients.

• Provisioning of new sales and incremental sims by customer request. Highlighted financial discrepancies and interfaced with customers to resolve problems and meet diverse needs.

•

Boosted client retention, establishing sales goals and securing targeted rates.

•

Shared comprehensive brand and product knowledge to maximise sales.

•

Maintained productive relationships with existing customers through exceptional follow-up after sales.

•

EDUCATION

2013

Bachelor of Business Administration Business

University of Yaoundé SOA Yaoundé, Cameroon, Yaounde Cameroon

CONTACT

Metropolis 1 Subdivision, Santa

Lucia, Pasig City, Philippines 1608

093********

ad1g3f@r.postjobfree.com

Contact this candidate