Administrative Assistant Customer Service
Resume:
RITCHIENELLE REMO CADIZ
Prince Albert, Saskatchewan
S6V 2K6
E-mail: ad1g28@r.postjobfree.com
CAREER OBJECTIVE: To establish a lifelong career in a dynamic and progressive organization that offers opportunity for personal and professional growth.
EDUCATION
Bachelor of Arts and Sciences, Major in Political Science
Manuel S. Enverga University Foundation
Lucena City, Philippines
(with WES “World Education Services” credential equivalency)
EMPLOYMENT HISTORY:
Eagles Nest Youth Care Ranch
Casual Youth Care Worker
August 2020 – present
Providing lots of care gestures, giving one on one attention to youth, therapeutic interventions, preparing meals, planning and taking part in educational, cultural and fun activities within community with the youth
Administer all residents and monitor whereabouts for all and manage appropriate behavior.
Manage medications and ensure appropriate usage as per requirement.
Ensure neat and clean room and maintain optimal level of hygiene.
Saskatchewan Provincial Court
Court Administrative Assistant, Prince Albert
October 2020 – March 2022
Scheduling court cases, data entry, preparation and processing of court documents, and customer service.
Manage legal documentation and corresponds in strict confidence
Doing court orders such as Remand, Warrant of Commital, etc
Enter informations accurately in a timely manner in CJIMS Community Justice Integrated Information Management System
Entering dispositions, managing labels and filing final dockets
Preparing and sending daily dockets and answering phone call inquiries
Generate daily morning payment report from inter–office with proper endorsements and filling.
Taking and processing different types of payment, opening and processing all incoming mails and legal documents and maintaining proper filing.
Weidner Apartment Homes
Leasing Consultant
August 2017 – October 2020
Presenting properties and provided amenities in a positive light to prospective tenants. Acting as a landlord for property owners and help them navigate the property market.
Work with property owners to find good tenants for their buildings.
Inspect models and available “market ready”, communicate related service needs to Property Manager.
Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
Execute lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
Maintain current resident files.
Maintain and record daily inspections for the community.
Distribute all company or community-issued notices.
Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Holiday Inn Express and Suites
Guest Service Representative and Night Auditor
March 2016 – present (on call or as needed)
Do the night audit report, ensuring financial report is accurately done.
Greet and register incoming guests.
Process guest folios and collect payment.
Administer and manage cash handling responsibilities.
Handle guest requests and concerns promptly and with courtesy.
Assist guests with any inquiries regarding local entertainment, restaurants or transportation.
Maintain efficient and effective flow of information with guests and all internal departments
Handle additional duties as needed by guests or management.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Complete shift audits as required.
Check telephone interfaces throughout shift.
Check all unresolved departures. Review service requests for arrivals.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete in-house bucket checklist.
Tim Hortons (Chertodd Holdings Ltd.)
Food Counter Attendant
February 2014 – April 2016
Executing Tim Hortons standards around people, product, cleanliness and exceptional customer service and ensuring customer satisfaction.
Responsible in answering customer inquiries, handle cash and provide customer needs. Take guest order, serve them promptly and ensure accurate and effective service.
Mister Donut (Wisehill Business Corp.)
Business Operations Consultant / Senior Area Manager
March 2008 – February 2014
Ensures sales growth and profitability of franchised shops
Manage development and implementation of strategies, programs for revenue generation, building company visibility and market leadership
Assists the Operations Manager in achieving KPIs by providing leadership in the area
Conduct monthly Operations Performance Review audit and communicate the result right away
Review and analyzes product movement to identify the right product mix and ordering of all shops in the area
Reviews weekly sales performance of the shops per franchisee
Conducts competitive check and evaluate threats to area operations
Creates, implements, and evaluates Local Store Marketing (LSMs) to increase shop sales and brand awareness
Takes the lead in conducting PEP / SALES Rally for new product / new promo launches; ensures high participation rate on programs
Trains, motivates, evaluates and ensure effectiveness of career growth of team and business growth of franchisees
Conducts training such as TMDP & WOW Service Training to ensure compliance to standards, policies and procedures set by the brand; facilitate enrollment to attend training and ensures 100% participation and certification
Max’s Restaurant (Lucent Food Services Inc.)
Marketing Manager / Banquet Sales Coordinator
October 2004 – March 2008
Generate effective LSM (local store marketing) that could help increase sales.
Analyze and make advertising tools such as radio advertisement, streamer, leaflets, posters etc.
Fight competition by doing competitive check, local promo, implementing nationwide promo and many others.
Analyzing store strengths, weakness, opportunities and treats.
Handling inquiries and reservations; ready to answer customer queries following a system that ensures smooth reservation process.
Make monthly marketing report, sales update, inventory, sales monitoring, etc.
Host / plan / handle / organize event such as wedding, debut, birthday, anniversary, and other special occasion.
Assist and supervise dining operations
Top 5 (outstanding delegate) Basic Marketing Training Program BTMP
SPECIAL SKILLS
· Competitive Intelligence
· Complex Problem Solving
· Customer Service
· Counseling and Case Management
· Communication Skills
· Sales and Marketing
Administrative Skills
· Planning and Management
AWARDS RECEIVED:
· Leasing Superstar (Weidner Investment Inc) year 2019 and 2020
· Area Manager with the highest Sales growth contribution for year 2010
· Contributed highest sales to South Luzon system wide sales
· Rank top 2 on like to like sales growth contributing Php58,348.071.02M or 7.69% growth
· Awarded with the highest Special Selling sales contribution
· Highest number of Certified cluster trainers system wide
· Acted as training support conducting series of training and technical support to entire region
REFERENCES:
FAYE KING
Court Manager
Prince Albert, Provincial Court Ministry of Justice
CRYSTAL ABU
YWCA Admin
YWCA Prince Albert
LAURA VOLUTA
Community Director
Weidner Apartment Homes, Prince Albert
MICHAEL CRUZ
Full time Youth Care Worker
Eagles Nest Youth Care Ranch
RAMON JUSON
General Manager
Tim Hortons (Zaps Holdings Ltd)
LUCY CAI
Registered Massage Therapist
Tranquil Touch Therapeutic Massage
Contact this candidate