Customer Service Support Specialist
Resume:
Carlos Rocha
*** ***** ****,. ***********, ** ***21
********@*****.***
Summary:
Computer Support Specialist who maintains a high level of professionalism, patience and efficiency to minimize troubleshooting problems.
Education:
Southern Careers Institute, Brownsville, TX
Computer Support Specialist Program, 3.95 GPA August, 2018
Skills:
●Troubleshooting – Technical Support
●Connecting computers to router/switches
●Network cards
●Customer service
●Hardware
●Enterprise Desktop Support
●ITIL Foundations
●Windows Operating Systems
●Linux
●Microsoft Word, Excel, Power Point
●Network Security
●Communication Software
●PowerShell
●Setup Clint/Server network
●Build peer-to-peer networks
●Routers
●Switches
●Printers
●Hard Drives
●Memory
●LAN
Windows Server
Experience:
Spectrum Brownsville, TX
Custom Retention Specialist 11/2021 to 05/2023
●Listen to customer needs over pricing and services
●Upsell cable service, internet, phone, and cellular service
●De escalate the call and take responsibility over the situation
●Assist with inquiries on Affordable Connectivity Program
Maximus Brownsville, TX
Customer Service 10/2019 to 11/2021
● Follow up on calls with customer inquiries on policy
●Read results to patients on COVID results
●Listen to customer needs and their request for appeals on denials
Walmart Brownsville, TX
Services Writer 09/2017 to 06/2018
●Input service order into handheld computer.
●Provide Customer Service.
●Operate POS systems and process credit and debit transactions.
●Search vehicle parts via inventory software.
●Advertise promotions
●Upsell services
Dish Network Harlingen, TX
Commercial Advance Rep 11/2011 to 05/2017
●Collected customer feedback and made process changes to exceed customer satisfaction goals.
●Demonstrated mastery of customer service call script within specified timeframes.
●Developed effective relationships with all call center departments through clear communication.
●Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
●Built customer loyalty by placing follow-up calls.
Teleperformance Brownsville, TX
Customer Retention 09/2009 to 02/2011
●Built customer loyalty by placing follow-up calls for customers who reported product issues.
●Formulated and enforced Service Center policies, procedures and quality assurance measures.
●Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
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