Alicia Clarke

ad1g1e@r.postjobfree.com • Keyport, NJ 07735

https://clarkealicia.wixsite.com/mysite • https://www.linkedin.com/in/alicialclarke/

VICE PRESIDENT OF STRATEGY

Proven professional known for increasing efficiencies and delivering impactful programs. Analytical strategist with the demonstrated ability to drive alignment and lead high-performing teams. Focus on cost control and improvement of operations. Core competencies include:

Program Management • Program Director • Strategy • Operations Executive • Risk Management • Project Management • Agile Coaching • Budget Planning • Lowered Turnaround Time • Transformed Workflows • Maximized Resources • Increased Profits • Boosted ROI • Streamlined Operations • Reduced Expenditures • Expanded Company Presence

EXPERIENCE

J.P. Morgan Chase & Co., Jersey City, NJ January 2020 - present

Vice President, Strategy, Governance, and Execution

Executed program to modernize over 600 applications across 6 lines of business. Liaised between verticals to ensure company alignment. Optimized products and services by updating existing technology.

●Defined macro measurements that quantified modernization level across application portfolio, which increased productivity by 30%.

●Developed a dashboard that tracked progression rate, which allowed for a more efficient and effective stakeholder decision-making process.

●Created and maintained a knowledge base to aid team productivity and self-service, reducing IT support tickets by 30%.

●Established a cloud assessment and guide for public cloud migration, which increased the number of apps on the cloud by 60% and cut the migration process by 40%.

Sanofi, Bridgewater, NJ August 2017 - December 2019

Program Director

Synthesized project plans for an end-to-end global digital transformation program for over 30 countries, including prioritizing demands, identifying dependencies, mitigating risks, and distributing work.

●Transformed the traditional waterfall methodology into a Scaled Agile Framework, which increased productivity by 40% and incident response rate by 30%.

●Expanded digital presence by 60% by collaborating with internal and external stakeholders to establish processes for a sustainable company-wide multi-channel customer engagement program for all global business units across 30 countries.

●Transitioned to cloud-based storage using AWS, saving $2M annually.

●Architected business intelligence solutions by leveraging detailed analyses and mapping personally identifiable information that adhere to global compliance standards like GDPR, reducing security leaks by 20%.

●Reinvented operational and demand management processes by implementing Jira, Tableau, and other analytic applications to provide real-time metrics, audit logs, and a centralized wiki repository.

Comcast NBC Universal, New York City, NY August 2013 - August 2017

Director of Production and Operations

Owned projects up to $10M by defining business needs, formulating technical requirements, and streamlining operations.

●Facilitated a successful merger of Comcast and NBCUniversal with over 22 networks and studios through brand audits, and workflow evaluation.

●Increased ROI 20% through strategic business analysis, gap identification, and solution design.

●Reduced content leaks by 20% by developing secure web and mobile DAM screening applications with added fingerprint and forensic watermarking technology, supporting over 30,000 global users and a 24-hour operations team with over 10 direct reports.

●Eliminated 43% of licensing costs by consolidating 500 applications to under 80, including a custom metadata database to replace 6 other tools. Raised technology budgets by at least $500,000 each year and raised headcount by 15%.

●Slashed turnaround time 50% and business affairs and legal headcount 15% by automating deal approval processes though a mobile and web application.

●Increased productivity and collaboration while decreasing email traffic 23% by switching to Slack communication tool.

●Boosted user satisfaction by 90% through an operational framework modernization leveraging Six Sigma and ITIL strategies to provide real-time analytics and data management solutions.

Disney ABC, Los Angeles, CA June 2007 - August 2013

Production Supervisor / Project Manager

●Saved $1M by designing a workflow to color correct footage in-house.

●Cut costs $4M by orchestrating HD and Final Cut transitions.

●Reduced storage costs 15% while increasing productivity 20%.

●Increased production revenue by over $10,000 per month by writing scripts and directing production shoots for TV shows and movies to be sold later to clients.

●Lowered overtime costs by 60% and freelance costs by 40% by championing CMS tools such as ScheduAll and Aprimo to allow scheduling teams to control workforce traffic.

ADDITIONAL EXPERIENCE

Vision Health Institute, Orlando, FL

Ophthalmic Technician / Manager, Business Development

Synergy Events, Select Promotions LLC, Nationwide

Account Executive

Sun Harbor Bay Club

Assistant Manager/Account Executive

EDUCATION

Bachelor of Science, Business Management & Communications, Magna Cum Laude - University of Central Florida

Actively pursuing Masters in Business Management - Purdue University

TECHNOLOGIES

JIRA, Confluence, Microsoft Teams, Oracle, Zendesk, Excel, Visio, Adobe, Salesforce, HTML, SQL, SAP, DAM, MDM, SharePoint, ServiceNow, Asana, Keynote, Social Media

CERTIFICATIONS

Project Management Professional (PMP), Information Technology Infrastructure Library (ITIL), Google Analytics, Scaled Agile Framework (SAFe), Lean Six Sigma, Adobe Certified Professional, AWS Solutions Architect, National Society of Leadership & Success, Women In Tech, Certified ScrumMaster (CSM), Google Cloud Digital Leader

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