Work

Bisrat

Calgary, AB

403-***-****

ad1g17@r.postjobfree.com

I am seeking a full-time or part-time position where I can use my experience dealing with the public and to learn new career skills.

Skills

Strong customer focus

Take pride in maintaining an exceptional level of service

Ability to work independently or as part of a team; can work without supervision where required

Consistent application of appropriate skills

Understand unique needs of each customer, willing to go beyond expectations to ensure they are met

December 2022-update

Customer service

Reef Technolog

JUNE 2015 – JULY 3023

Parking Lot Attendant / MNP Community & Sport Centre / Calgary, AB (Formerly REPSOL Centre, Talisman Centre)

Direct customers to available parking spaces during regular operating hours as well as special events

Traffic control during special events

Assume responsibility for an excellent customer experience from the moment they access the property until they leave; prioritize customer inquiries and concerns

Maximize safety and security in the parking areas by monitoring for and reporting hazards; respond to security concerns when they arise, fill out reports for management, and communicate with authorities as needed

Answer visitors’ questions and guide them to their destination as needed

Greet customers; create a positive, friendly impression on behalf of the business

Keep parking lot clear of unauthorized usage and monitor traffic flow

Perform vehicle counts as required

Cashier duties as required

2008 – 2020

Parking Lot Attendant / SAIT/Jubilee Parking Services and Standard Parking / Calgary, AB

Similar duties to current position with the MNP Community & Sport Centre, along with staffing the parking pay station and processing payments.

Provide a consistently high level of customer service, including answering questions and sharing information in a friendly & knowledgeable manner

2003 - 2008

Banquet Server/ Marriot Hotel/Delta Bow Valley Hotel/Fairmont Palliser Hotel/ Calgary, AB

Review and understand Event Plans and banquet rooms are set as per the customer request

Set up for events by putting out tablecloths and place settings, arranging table placement

Set up buffets with food presentation standards and practices in mind, ensuring safe food handling performance

Prepare coffee breaks, carts, and stations with appropriate food and beverages

Greet all guests and owners warmly with an appropriate greeting.

Replenish buffet items to ensure consistency and freshness in presentation.

Serve plated dinners to guests and respond to requests for beverages, appetizers and other needs

Keep glasses filled; remove each round of plates and replenish utensils

Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area.

Ensure guest satisfaction throughout the meal service.

Performing basic cleaning tasks as needed or directed by supervisor.

Monitor and maintain cleanliness, sanitation, and organisation of assigned station and service areas.

Ensure proper use, storage of all meeting room equipment.

Maintain high standards of safety and cleanliness in all areas of work.

Pass any information that is needed to the next staff member on duty.

Communicate any areas of need, problems, and concerns from guest to Banquet Manager.

Assist others with side work including stocking, polishing silverware, glassware etc.

Perform cleaning tasks and breakdown of service

Clean up venue after event ends and assist with inventory, food storage and other closeout tasks

Education

1997

Accounting Diploma / Addis Ababa Commercial School, Ethiopia

1996

Certificate in Non-life Insurance / Banking and Insurance Institute, Ethiopia

References

Available upon request

Contact this candidate