Front Desk Receptionist/Administrative Assistant

**/**** - ******* *****. *********/ Assistant to Director of Box Off

TRC STAFFING, Daytona Beach, FL

I began a 2-week temp. job in the Legal Affairs department on 8/1/22 at Bethune - Cookman University. I was hired to cover for someone who was going on vacation. I answered phones and transferred to appropriate attorney, dealt with legal contracts, emailing them for legal signatures to appropriate department and person, filing and reminding the.attorneys of appointments. My last day there was 8/15/22. I was once again hired for a longer term temp.job at Bethune-Cookman University in the Box Office at the Performing Arts Center, and started the following Monday,8/17/22. I was the temporary assistant to the Director of the box office, Clifford Horace. I answered phones, and helped inform people about the sports games, tickets available, and I took messages for the box office to call them back when available, in order to purchase tickets. I also did whatever tasks he needed completed in the office. The last day for this job was 11/4/22. I was immediately hired again for a long-term temp.position in the General Admissions department of Bethune - Cookman, which started the following Monday, 11/7/22. I was trained to evaluate transcripts determining if people are accepted or not into the University., and learning the Element451 program. I eventually was also asked to be the front desk receptionist to greet students and parents as they came in. I answered the phone and transferred calls to whomever they needed. During this time I was also still reviewing applications and emailing students whom we were still in need of transcripts and other documents from. This long-term temp job ended on August 14, 2023.

10/2020 - 06/2022 Administrative Assistant/Receptionist Davidson Sales, Daytona Beach, FL

I was the Front Desk Receptionist and also an Administration Assistant. My many duties were answering and properly dispersing all phone calls to the proper person, answering and handling all emails sent to me, going over all acknowledgements from the factories for orders making sure they match what is in our system, getting invoices from the factories and emailing to our customers, running an order status report every day and emailing factories for status updates and shipping and tracking information, entering updates and tracking information into the Navision system and marking orders shipped, sending shipping notifications to customers with the tracking information, scanning all daily acknowledgements and invoices into the system into the correct drive and folder, scanning monthly shipping and tracking DSC orders into the correct drive and TTI monthly folder, preparing promo boxes for sales representatives to take to conferences, and taking care of ordering lunches for sales meetings.

02/2020 - 07/2020 Front Desk Receptionist at a Law Firm Randstad USA, Ormond Beach, FL

I was the Front Desk Receptionist at a law firm. My main duties were greeting clients, making sure clients and insurance adjusters were put in separate rooms for mediations, and depositions. I answered phone calls and distributed them to the paralegal handling the concerned client, I tasked lawyers, paralegals, and others with actions needed on cases, I scanned in EOB'S (Explanation of Benefits) from the insurance companies and uploaded to the correct clients date of loss file on the RHONDA SMITH

Email: *******@*****.***

Employment History

computer. More tasks included helping put together new client folders with the letters and all that went in them and getting them ready to be sealed and mailed, getting the checks for clients coming in to pick them up, to correct person who would greet them and have them sign release papers, and when new walk-in clients came in, I put together a new client folder with a contract and needed forms, and asked for ID and health and car insurance cards to make copies, and give to a paralegal who would then come out to greet the new walk in client and lead them to a boardroom. I also handled the daily mail distribution.

01/2020 - 02/2020 TEMPORARY ADMINISTRATIVE ASSISTANT Randstad USA, Ormond Beach, FL

Applied for permits with the involved city

Applied for inspections with the involved city

Used Google Calendar to schedule techs for estimates and jobs Used QuickBooks to create invoices and apply payments Answered phones and scheduled estimates

Helped with payroll

Did weekly payroll deposit

Took credit card payments over phone using the swipe computer app program Dropped off permit apps and picked up permits when needed Printed out daily jobs and put in next days bin

Ran weekly QuickBooks report showing balances due

Called clients for overdue payments

Data entry for all necessary job instructions, materials and costs 01/2019 - 10/2019 Administrative Receptionist/Customer Service Lyon Home Enterprises, Ormond Beach, FL

I am the Administrative front desk receptionist and also work doing customer service tasks all day also. I call insurance companies to get updates on home and property claims, payouts, and depreciation, I transfer calls to appropriate departments for resolution, do tasks the many sales agents give me to help get all the necessary documents to get the roofs fixed, scan NOC's, AOB contracts, file overviews, color sheets, Third Party Agreements, Home Owners Association forms and upload into our system, call mortgage companies, process many email requests daily, prepare work orders, and help out where needed. I call homeowners with updates on their roof claim and also mail out by FedEx, non- bankable checks from insurance companies to the mortgage companies for endorsement from them, to be returned to either the insured or Lyon Home, depending on what the mc worksheet requires, and whose name is on the check..

05/2016 - 10/2018 Office Assistant

Rooms To Go, Daytona Beach, FL

Started off as part-time office help • Assisted salespeople with order issues and problems • Created returns and credit memos, ran nightly balancing reports • Answered phone calls and dispersed to concerned individuals • Working with delivery department to resolve customer complaints and product issues • Handled all daily and nightly cash and monies, and did the nightly deposit slip and bag • Reconciled the cash reconciliation program in the computer daily and nightly • Prepared necessary paperwork for stamps and any food supplies needed for store. • Regional manager created a full time position for me in December of 2017 • Assisted customers with questions on financing and taking financing payments • Worked with other Rooms To Go stores with customer orders and returns • Counted petty cash box morning, daily and nightly to ensure balanced • Checked stock in Florida warehouse for other Rooms To Go stores in other states • Validated customer ID'S for financing information and increases

10/2014 - 02/2015 Seasonal Part Time Sales Help

Macy's Department Store, Daytona Beach, FL

Macy's Department Store, Daytona Beach, Fl. October 2014-February 2015 Seasonal Part Time Sales Help • Provided 5 star quality service to all customers and clients • Picked up available shifts in varying departments that needed assistance • Helped in the display of jewelry at jewelry counters • Handled monies from sales, processed returns, credit card applications • Processed damaged jewelry items to be fixed or sent in as a loss

10/2013 - 05/2014 Sales Representative in Fragrance Department Dillards Department Store, Daytona Beach, FL

Provided 5 star quality service to all customers and clients • Responsible for the correct display of merchandise per company policy in cases • Closed and opened the fragrance department, depending on schedule I had for the day • Handled monies from sales, processed returns, credit card applications • Counted money drawer in morning and night • Responsible for transferring all cash to manager at night • Took classes to help in providing the best customer service possible • Sold fragrance and learned by talking to customers, what fragrances they would enjoy • Opened stock and put away in appropriate displays and stockroom, if needed • Responsible for keeping glass display counters clean • Cross trained in also helping to sell at Origins Cosmetic Counter, when needed • Helped put up advertising displays for products at counters • Developed a CAD client list to keep clients informed of sales, offers and events

04/1995 - 07/2012 Ad Service Specialist

Daytona Beach News Journal, Holly Hill, FL

Daytona Beach News Journal, Holly Hill, Fl. April 1995-July 2012 Ad Service Specialist • Created and relocated and filed electronic folders for Desktop Publishing

• Assisted sales representatives with problem solving solutions for advertisement design • Experienced in Illustrator, changing features and colors of art elements as requested by customers • Experienced in Photoshop with toning and creating clipping paths for art • Experienced in tracking and retrieval of Acrobat PDF files from Ad send, Ad Transit, Rapid- Ad, Outlook

06/1987 - 04/1995 Office Assistant

HAYNES BROS FURNITURE, Ormond Beach, FL

Data entry of sales orders, purchase orders and inventory sheets, running sales managers daily reports, ordering office supplies, answering multi-line phones, helping sales people and also customers. Operated register. I aso ordered furniture and bedding lines, and kept stock of inventory in the computer, I ran backup on computer at night and ran daily reports for managers and delivery manager. High school diploma

High School Diploma

College or a Technical or Vocational, FL

Education History

Occupational Licenses, Certificates and Training

Detailed References

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