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Patient Care Customer Service

Location:
Weslaco, TX, 78596
Salary:
$19.00
Posted:
November 26, 2023

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Resume:

P.O. Box ****, Edinburg, TX ***** • Cell: 210-***-**** • ad1g12@r.postjobfree.com

Professional Summary

Through my work experience, I have gained a solid background in computer skills, patient care and customer service. My abilities also include a practice in teamwork and the capacity to always produce quality work. My goal is to grow with a company that I enjoy working for and establish myself as a dynamic team player.

Skills

• Independent judgment and decision making • Promotes positive behavior

• Fast learner • Highly dependable

• Accountable teammate

Work History

Doctors Hospital at Renaissance- Urology Institute 9/2022-Present

Perform Foley Changes

Cystoscopy Procedures

Patient Care Tech – Emergency Department, 11/2019 – 10/2022

South Texas Health Systems – Edinburg, TX

Performs the function of a Certified Nurse Assistant, Phlebotomist, EKG Technician, and Unit Secretary (Patient registration, vital signs, EKG’s, restock rooms with supplies, assist physician and nurse with procedures, apply splints, transfer/transport patients).

Responsible and accountable for maintaining performance skills.

Routinely work weekends, holidays, overtime, and/or on an on-call/call-back status in their assigned shift.

Other duties as assigned by management

Certified Medical Assistant, 2/2018 – 9/2019

Valley Care Clinics – McAllen, TX

Fulfills patient care responsibilities as assigned which may include: checking schedules and organizing patient flow; accompany patients to exam/procedure room.

Assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.

Collecting patient history; performing screenings per provider guidelines.

Assisting physicians/nurses with various procedures, charting; relaying instructions to patients/families.

Answering calls and providing pertinent information.

Fulfills clerical responsibilities as assigned which may include: sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.

Completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing charts to ensure information is completed and accurate.

Fulfills environmental responsibilities as assigned which may include: setting up instruments and equipment according to department protocol; cleaning sterilizer according to scheduled maintenance program and keeping appropriate records, ordering, sorting, storing supplies; restocking exam/procedure rooms.

Schedules patients for procedures

Calls patients on lab results and medication changes.

Fill out disability forms, HH orders, Insurance forms for doctors

Assists doctors with admitting patients

Books, coordinates and reschedules patient’s appointments. Relays necessary messages to staff.

Greets and registers patients in a prompt, pleasant, and helpful manner.

Verifies necessary information and records in the medical record.

Uses computer system to generate information necessary for billing.

Maintains and updates current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.

Answers telephone, screen calls, takes messages, and provides information.

Answers questions regarding patient appointments and testing.

Educates patients before and after procedures

Performs appointment follow ups

Acts as receptionist as necessary

Travels between facilities as requested

Other duties as assigned by management

Certified Medical Assistant, 5/2014 – 1/2018

Doctors Hospital at Renaissance – Edinburg, TX

Perform basic administrative medical assisting functions

Assist in obtaining patient history, chief complaint and vital signs as necessary

Schedule, coordinate and monitor appointments

Keep rooms neat, clean and well stocked with supplies

Set up rooms as needed for in office procedures

Assist physician with in office procedures as needed.

Monitor schedule in order to ensure that medical records needed from other physicians or hospital are obtained prior to pt coming into the office for scheduled visit.

Perform diagnostic and laboratory tests and wound care as necessary.

Adhere to established patient screening procedures at all times.

Prepares and maintains all patient files in an orderly fashion.

Clean and sterilize instruments and dispose of contaminated supplies as needed.

Answer and direct all phone calls appropriately

Certified Medical Assistance 1/2012 – 9/2013

Surgical Practices of South Texas – San Antonio, TX

Responsible for triage of patients, blood pressure readings, temperature, weight, height and recording in the patient’s medical records.

Assist doctor with special procedures/wound care, removing sutures, dressing changes, handing them instruments needed.

Set up treatment rooms for examinations and procedures as needed.

Maintain treatment rooms clean and readily available.

Direct patients to the treatment rooms and prepare them for the surgeons.

Responsible for insurance verification.

Check in patients/ Schedule future appointments

Schedule specific procedures with outside facilities.

Data entry using Athena Health Electronic Health Records.

Certified Medical Assistance 5/2011 – 2/2012

Children’s Night Clinic – San Antonio, TX

Medical Assistant for the Doctor in the office.

Accountable for triage of patients.

Responsible for blood pressure readings, temperature, weight and height.

Assist doctor with special procedures.

Occasionally assist with laboratory procedures.

File confidential information.

Education

GED: 2010

Northside ISD – San Antonio, TX

Cal Regional –Wayland Baptist University- Mission, TX

Certified Phlebotomy Technician 11/2023

American Medical Certification Association

Certified Medical Assistant: 2010

Concorde Career Colleges, Inc. – San Antonio, TX

Attended courses on a full-time basis

Completed clinical requirements for Medical Assistant.

Trainings

Trained in Spring Charts Electronic Health Records

Trained in Athena Health Electronic Health Records



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