Victoria Bandy

Salida, CA *****

ad1g0d@r.postjobfree.com

+1-209-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative (CSR)

Sylvan Veterinary Hospital - Modesto, CA

May 2022 to Present

Greeting clients/patients as they enter the hospital in a friendly manner Assess the priority that patient care is desired

Book, cancel, or reschedule appointments

Answering client questions and phone calls on an appropriate level Answer emails, text messages, all client communication Checking that all patients and clients needs/questions/medications are answered prior to departure Taking deposits as necessary for surgical procedures/sedated procedures Applying all necessary changes or updates to client profile information Assisting technicians with scanning/loading/updating patients files Checking clients in and out of the hospital

Registering microchips through HomeAgain database

Calling and confirming all appointments 1-2 days prior Auditing appointments to ensure proper time is adequate for patient needs Completing all scanning/linking of surgical procedures/medical records/legal documentation Communicating with the doctors and management in order for the clients needs to be met accordingly Making sure all surgical estimates are sent to clients prior to surgery date and having them prepared prior to surgery dates

PandaDoc/InvoiceASAP documents sent when needed

Completing lab work and assigning to the doctors in office for the day Entering lab work into assigned patient profiles

Fecal results emailed/texted/called to owners

Slack appropriate messages to and from call center/ SVC Maintaining the lobby and establishment to keep clean and sanitized for client/patient safety Complete reports at the end of shift and ensure all money is accounted for on your account Assist back office during closing shift

In house wellness plan familiarity as well as puppy/kitten plans Know how to sign clients up for wellness plans and/or insurance Know how to assign a promissory note/angel fund application Appropriately take breaks and lunches to ensure there is enough staff coverage Willing to work overtime when asked or needed

• Assisted customers with a warm and professional attitude

• Processed exchanges, orders, refunds and customer transactions

• Assisted customers with questions

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Booked appointments

Veterinary Technician

Dr. Thomas r Ross veterinary services - Tracy, CA

March 2012 to Present

Veterinary assistant/receptionist/ surgical prep/ surgical assistant/ multiple phone lines/ scheduling appointments/medication refills/ over the phone veterinary advice/cleaning/sanitizing/anesthesia monitoring/assisting the doctor with minor and major surgical procedures/inventory/ordering inventory/ managing payment and activity

Customer Service

West valley bowl - Tracy, CA

June 2007 to September 2012

Customer service/ assisting customers to their lanes and helping to add names and score to their boards. Shoe patrol. Cleaning and sanitizing. Maintenance to the lanes for pins and balls out of range. Answering multiple phone lines and scheduling appts and parties Education

Certificate in MA/ VT in Veterinary Technology

Modesto Junior College - Modesto, CA

January 2015 to June 2021

Skills

• Animal care

• Animal handling

• Dog handling

• Front desk

• Pet care

• Veterinary assistant

• Veterinary experience

• Veterinary technician experience

• Sales

• Customer service

• Laboratory experience

• Kennel experience

• Medical billing

• Clinical laboratory experience

Certifications and Licenses

Veterinary Technician Certification

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