Front Office Sales Representative

WEZI MWALE

PERSONAL DETAILS

Born: **TH MARCH ***8 NRC Number: 549953/10/1

Nationality: ZAMBIAN Cell: (260-*********/968273634 Gender: MALE Email: ad1g01@r.postjobfree.com

COMPETENCE SUMMARY

• Working use of Microsoft Word, Microsoft Excel, Microsoft Outlook and other Microsoft Office packages.

• Functional use of all office common office equipment and machines. Languages: Fluent in English and Nyanja.

PERSONAL PROFILE

I am a hardworking, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humor. I can work independently in busy environments and within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems.

EDUCATION

ARAKAN BOYS SECONDARY SCHOOL

General Certificate in Secondary Education, 2015

MUMUNI PRIMARY SCHOOL

Junior Secondary School Leaving Examination Certificate, 2012 DLN Entrepreneurship institute

Certificate in entrepreneurship skills 2021

UDEMY

Certificate in accounts fundamentals

AQ SKILLS

Certificate in Data analysis with Microsoft excel

CALP(The cash learning partnership)

Certificate in cash and vouchers assistance

AQ SKILLS

Certificate in Customer relation

PROFESSIONAL EXPERIENCE

FRONT OFFICE ASSISTANT • KINGSWAY GENERAL DEALERS • December 2015-November 2016

Duties

• Front office management.

• Editing documents.

• Recording keeping financial transactions between the company and the customer. SALES SUPPORT AT ALLIED MOBILE (AIRTEL) • December 2016 to APRIL 2017 Duties

• Sales and marketing of products and services-Mobile Devices, accessories and internet services.

• Customer care services

• Stock taking Mobile Devices and Airtime vouchers.

• Customer retention, by creating relationships with customers. SIM VERIFICATION MTN • April 2017 to date Duties

• Report writing End of day reports.

• Handling customer related queries.

• Perform sim registration and verification.

• Close sales using a consultative approach which advises customers on the range of products available giving impartial advice to ensure customers purchase the right product.

• Perform other duties as assigned by the store’s manager and attend training meetings.

• Assist with mobile money queries.

ACTING DATA GURU (MTN ZAMBIA KABULONGA SERVICE CENTRE)

• Dealing with network and internet issues.

• Sales representative for store devices and accessories.

• Making sure every device purchased from the store is working and ready for use.

• Giving adequate information on products and services. MOBILE MONEY SALES SUPPORT (EASTERN HONE INVESTMENT)2019 to date

• Sales representative for mobile money services

• Send and receive money on the customers behalf.

• Handle customer mobile money related queries.

• Send daily mobile money resets before and after business hours. PROFFESSIONAL ACHIEVEMENTS

• 2016 – recognized as employee of the year at allied mobile, in delivery of quality customer care service

• 2011- Recorded a quality jingle for CARE male condom use on behalf of Society for Family Health under Edge Media that got aired on local radio stations. REFEREES

Audrey Baoji

Sales Consultant

Corp Africa

Cell:097*******

Maureen Kasamu Moonga

Team Leader

Allied Mobile

Cell: 097*******.

Elizabeth malunga Ngosa kabalata chitalu

Service Centre controller service center’s coordinator MTN ZAMBIA liquid telecoms zambia

Cell; 096******* cell,096*******

Prince Ndumba kangwa Chanda

Service center controller service centre controller MTN ZAMBIA MTN ZAMBIA

Cell; 096******* cell,096*******

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