BECKY RAWLS

Earlsboro, OK *****

405-***-**** - ad1fzw@r.postjobfree.com

WORK HISTORY

**/**** ** ******* ************

SSM HEALTH – Shawnee, OK

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records. Kept reception area clean and neat to give visitors positive first impression. Answered phone promptly and directed incoming calls to correct offices. Responded to inquiries from callers seeking information. Resolved customer problems and complaints.

Corresponded with clients through email, telephone, or postal mail. Managed multiple tasks and met time-sensitive deadlines. Maintained confidentiality of information regarding clients and company. Answered central telephone system and directed calls accordingly. Provided clerical support to company employees by copying, faxing, and filing documents.

Restocked supplies and submitted purchase orders to maintain stock levels. Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Organized, maintained and updated information in computer databases. Handled assignments independently with good judgement and critical thinking skills.

Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Routed incoming mail and messages to relevant personnel without delay. Collected and distributed messages to team members and managers to support open communication and high customer service.

Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Helped office staff prepare reports and presentations for internal or client-related use.

Adhered to strict HIPAA guidelines to protect patient privacy. Managed multi-line phone system and pleasantly greeted patients. Organized paperwork such as charts and reports for office and patient needs. Maintained current and accurate medical records for patients. Completed patient referrals to other medical specialists. Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

04/2015 to 08/2017 Front Desk Receptionist

Alliance Health – Seminole, OK

Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Checked patient insurance, demographic, and health history to keep information current.

Helped patients complete necessary medical forms and documentation. Managed multi-line phone system and pleasantly greeted patients. Organized paperwork such as charts and reports for office and patient needs. Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details. Used computer programs and registration systems to schedule patients for routine and complex procedures.

Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Completed clerical duties and tasks for clinic administration. EDUCATION

05/2000 No Degree: Dental Assisting

Demarge - Oklahoma City, OK

05/1992 High School Diploma

Macomb High School - Macomb, OK

CERTIFICATIONS

BLS- UPDATED 10/9/2023 RENEWAL DATE 10/31/2025

Contact this candidate