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Program Manager Case Management

Location:
Hurst, TX
Salary:
Negotiable
Posted:
November 25, 2023

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Resume:

Deborah A. Adams

*** ******** **, *****, ** ad1fzo@r.postjobfree.com Cell: 432-***-****

Qualifications Summary

Credentialed human services professional with 23+ years’ comprehensive experience managing at-risk teens and family members in both academic and home environments for non-profit entities. Assertively counseled / mentored clients in individual and group sessions to empower them in dealing with parenting, substance abuse, teen pregnancy, mental disorders, poverty, unemployment, or physical abuse. Competence encompasses comprehensive case management to include treatment plans, aftercare coordination, needs assessments, referrals, public relations, and advocacy. Career-oriented leader and life learner. Direct communicator with compassionate and patient methodology. Energetic team player with outstanding interpersonal skills and positive attitude. Strong work ethic that embraces commitment, loyalty, and dedication. Accommodating, flexible. PC literate with Microsoft Word, Internet, and data input experience. Other strengths include:

Needs Assessment

Leadership Skills

Investigation

Resourcefulness

Drug Offenders Education

Public Speaking

LCDC

Time Management & Organization

Confidentiality & Integrity

Interviewing

Critical Problem Solving

Reporting

Professional Experience

Program Manager Millwood Hospital 2022-Present

Program Manager primarily develops behavioral health programs, sustains and supervises delivery of program components, revises programs based on ongoing review of outcomes including patient recidivism, recovery rates, patient satisfaction, patient complaints, customer satisfactions, community needs assessments, etc. Works within the treatment philosophy of organization. Support continuity of patient care and communicates and collaborates closely with community providers and payer case managers. Understands and achieves safety goals. Assumes 24/7 responsibility for delivery of clinical services on specific units including clinical inpatient PSAR services.

Clinical Director Turtle Creek Recovery Center 2020-2022

Clinical Supervisor is primary clinical leader for a team of 5 clinicians/10 med techs in a 28 residential program licensed for intensive inpatient addiction treatment. Clinical staff will include therapists with credentials in both SUD and mental health, as well as some college interns. This position is responsible for assisting in design and implementing the treatment regimen and curricula for residential treatment program(s) and guiding clinical staff in providing appropriate counseling and interventions to support initial phases of recovery from addiction treatment. Clientele will include some on buprenorphine, and many residents will have co-occurring mood or personality disorders and/or trauma histories.

Program Director Crossroads Treatment Services 2018 – 2020

Responsible for managing the overall daily operations of treatment facility fulfilling the goals of company policies and procedures. Follow all state and federal guidelines to maintain compliance with all funding sources. Manage and supervise all direct staff ensuring all weekly and monthly reports are completed. Lead the clinic’s marketing efforts, function as a liaison with other community-based agencies, screen, interview, and hire prospective staff, schedule staff and ensure program meets minimum staffing guidelines at all times, complete staff performance reviews annual and conduct performance management as required, supervise the collection of fees and submit timely and accurate billing records and reports.

Program Director Texas Treatment Services 2011- 2018

Maintain a caseload of 5 patients and assist them with medication-assisted therapy. Clinically supervises 3 LCDCI and ensured their preparation to for the LCDC exam. Provided case management services and quality care to assigned patients. Appropriately and professionally supervised staff to ensure the daily successful operations of treatment facility. Fulfilled the goals of the mission statement while ensuring compliance with state and federal regulations. Supported direct staff in providing case management, client education, maintaining clear, ethical, and confidential reports and record keeping. Implemented strong leadership skills empowering direct staff and other professionals to assure comprehensive and quality care for all patients receiving treatment.

Texas Department of State Health Services

Licensed Chemical Dependency Counselor, License 11055

University of New Mexico, Albuquerque, NM

BA University Studies, emphasis in Psychology, 1993

Human Services Program, 1993

University of Texas at Arlington, Arlington TX

Master of Social Work Graduate, 2019

State of Texas LMSW, 107385



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