ZohraNevin

I strive to be a positive member of an enthusiastic team which will allow growth and development by utilizing my skills and experience toward continuing success. I consider myself to be an ethical and influential member of the team. A motivated professional with vast customer service and analytical experience. Focused on achieving client satisfaction through exceptional service by maintaining outstanding client relationships.

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Accenture

Platform Experience Associate Trust & Safety

Feb 2023- Jan 2024

Review content for intellectual property violations. Assess authenticity of account ownership and optimize algorithms to identify fraudulent accounts. Validate payment platform transactions meet regulatory requirements. Improve machine classifiers to ensure safety of the platform for all audiences.

Accenture

Product Data Operation

January 2020- 12-20-022

Own end-to-end production of development projects for new products for Meta.

Maintain an overview of the state of projects & keeping the management team informed.

Collaborate with Project Managers to guide critical project decisions before product launch.

Support Product teams with implementing Integrity solutions

Working with my team to identify and mitigate product risks before a major escalation occurs, increasing launch success and long-term product health.

Working with product team proposing a new product feature, or expanding existing feature, by creating a review ticket in Launch Manager

Attend weekly IXFN reviews, track daily and weekly quality metrics.

Collabra Inc.,

Content Review Analyst Trust & Safety

October 2018 – 2020

Analyze/review the content generated at one of the biggest Social Media platform according to policies by using macOS

Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies

Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines

Understand and perform content reviews under client supervision for international and domestic cases following client processes and procedures

Complies with all client published policies, procedures and any legal and regulatory requirements that the company is obliged to adhere

Assigned and accountable for workable solutions and processes within specific area of responsibility

Demonstrates speed, agility, critical-thinking, and problem-solving skills and an ability to ramp up quickly

Responsible for activities assigned by the Team Leads and Subject Matter Experts (SME’s)

JWilliams Staffing

New Homes Sales Consultant

May 2017 – Oct 2018

Assisting the on-site sales team in coordinating all aspects of presenting homes to prospective buyers. Suggesting model homes for potential buyers with to find their perfect dream homes for their needs. Representing builders in a professional, ethical manner and with quality service in mind. Highly trained in all areas of new home construction phases to assist potential buyers or existing new home owners with their immediate needs. Very familiar with local area in especially in Mountain House, Brentwood area with new home constructions representing multiple vendors. I am familiar with construction phases and terminology with desires to provide potential buyers with suggestion what to expect pre or post sale. Maintained full responsibility for preparing and showing new models to prospective buyers with their special cultural Feng shui’s or Vastu Shastra. Demonstrating model homes including features and benefits by providing product and pricing information to fit customer’s needs. Providing excellent customer service to real estate sales agents and prospective buyers agents by conveying rules and regulation mandated by the builders. Reporting, contact or follow up information from prospective buyers either to builders or the sales teams. Helping sales agents by networking and passing their information to the builder’s agents providing and maintaining a good relationship either with co- realtors or colleagues.

Behnam Accounting solutions, Inc.

Office Manager/ Administrative Assistant/ Payroll Clerk

October 2012 – May 2017

Providing administrative support, scheduling and coordinating meetings, interviews, events and other similar activities. Sending out and receiving mail and packages. Preparing business correspondence (often using word processing, spreadsheet, and presentation computer software) sending faxes, payroll and managing files. Dada entry, account receivable, accounts payable and bookkeeping. Also, resolving day-to-day administrative and operational problems. Assisting clientele as they enter office and via phone and assisting all other office administrative duties. Translating for all Dari, Pashto and Urdu speaking client.

Afghan Collation

Advisor/ Program Coordinator

January 2007 – September 2013

Spread and increased breast health awareness, knowledge, and early detection behaviors among immigrant Afghan women.

Created and implemented comprehensive health campaigns encompassing integrated initiatives resulting in an increase of consulting and awareness of services benefits for the Afghan women community. Partnered with internal UC Berkeley Medical department to analyze and proactively address breast cancer awareness. Created electronic communication presentation and timelines for new program launches. Researched and evaluated new strategies and opportunities either through seminars or small group presentation to demonstrate the vision of awareness. Designed, edited and produced a wide range of marketing collateral for print and electronic use. Created and published website content and images. Designed and developed electronic surveys, analyzed results and prepared reports for program owners and board members.

MILLENNIUM MARKETING GROUP

Administrative Assistant

July 2000 – September 2000

Managed all marketing and communication programs from inception through completion. Promoted brand awareness of Aventis Systems throughout the local marketplace. Designed and administered key marketing elements including: print and electronic collateral, print and online advertising, direct marketing, webinars, videos and promotional items. Directed the internal creative team in the redesign of the company's ecommerce and corporate websites. Launched advertising campaigns. Collaborated with direct sales team to develop monthly product and content-based email campaigns. Established customer appreciation program to drive customer retention. Managed the company's public relations efforts, including composing and distributing press releases.

PRO Business

Administrative Assistant

3/2000 - 7/2000

Coordinated Product sales and marketing initiatives for Pro Business resulting in increased sales and software product awareness. Addressed customer inquiries; interpreted and communicated customer issues to sales and marketing support team; proposed solutions and provided guidance and/or resolution to customers. Established customer, partner and reseller communications, resulting in improved relationships and retention. Translated, proofread and edited marketing and PR materials created at company headquarters in Pleasanton, California Analyzed and rewrote software installation and training materials resulting in greater frontline efficiency and improved the customer service experience.

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Multilingual in Dari, Persian, and English

Excellent customer service skills

Ability to multi-task and resolve issues in a deadline driven environment.

Advanced user in Latest Microsoft Office Suites

Excellent Communication & Interpersonal Skills

Great team player & Teamwork

Adaptable and very Creative

Believe in work Ethic and time Management

MS Office, Windows proficient

macOS and iOS Proficient

Excel, PowerPoint, Google Suite, Sheets, Docs, and Slides

Operating 10 key adding machine.

Managing files, manual and computerized.

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1995: AA Degree - College of Alameda, Alameda California

1996- 1997: Attendee of California State University Turlock

1997-1998 : Pursuit of Bachelor Degree in Business - Attendee of California State East Bay

2004 California Real Estate Agent – License Number: 01470297

RA NEVIN

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