Tatyanah Christina Quintero

443-***-**** ad1fyi@r.postjobfree.com Randallstown, MD

LinkedIn Tableau Portfolio SQL Portfolio

OBJECTIVE

Dedicated and results-driven Business Analyst with a proven track record of delivering data-driven insights and solutions to drive business growth. Seeking a challenging position to leverage my analytical skills, industry knowledge, application familiarity, and problem-solving abilities to contribute to the success of a dynamic organization.

EDUCATION

University of Maryland Global Campus — Digital Media and Web Technology, 2022

TRAININGS AND CERTIFICATIONS

Data Analytics Certificate Course, Break Into Tech

SQL: Querying and Managing Data, Khan Academy

Tableau Creator, Tableau

Certified Scrum Master, Scrum Alliance

PROJECTS

Product Revenue Dashboard. Identified stores with the lowest and highest sales rates, quantified revenue by product, and identified average revenue by account; published a Tableau dashboard to track KPIs.

COVID-19 Rates Dashboard. Quantified COVID-19 vaccination rates over time, by country, and by income group; published a Tableau dashboard to visualize results.

Superstore Sales and Profitability Executive Dashboard. Quantified sales, profitability, profit ratio, and sales per customer. Visualized profit ratio by city on US map. Quantified monthly sales by segment and category over time by profitable vs. unprofitable orders.

Electronics Store Database Design. Designed an electronics store database using SQL and analyzed statistics by product.

SKILL SET

•Decision Making

•Problem-solving

•Self-management

•Quality Client Service

•Technical Writing and Documentation

•Analytical Skills

•Cross-functional Team Collaboration

•Conflict Management and Resolution

•Oral, Verbal, and Written Communication

Tools

Figma, Miro, Microsoft Office Suite (Word, Excel, PowerPoint), Tableau, Microsoft Visio

Languages:

Other Skills:

HTML, CSS, MySQL, PostgreSQL

Data Visualization, User Stories, User Testing, Flow Diagrams, User Interviews, UX/UI, ServiceNow, Scrum, Agile, Process Streamlining

WORK EXPERIENCE

CareFirst BlueCross BlueShield — Tier II Virtual Desktop Infrastructure Specialist, January 2020 - Present

Develop business documentation, including procedures, work instructions, and process flow diagrams

Analyzed and resolved escalated calls and tickets in the Incident queue, leveraging data-driven insights to identify root causes and provide effective solutions

Managed user entitlements, permissions, and machine configurations within an Active Directory environment, ensuring data integrity and security

Maintained a high-resolution rate of 25 incidents or more per week, consistently meeting a 30-minute Service Level Agreement (SLA) resolve time

Collaborated with cross-functional teams to define business requirements and translate them into functional specifications for IT projects

Utilized data visualization tools such as Tableau and Excel to create intuitive dashboards, reports, and visual representations of key performance indicators (KPIs) for management review

Allegis Group — Support Engineer, March 2018 - December 2019

Explored and suggested process improvements to help meet business goals

Gathered and reviewed information for quality and accuracy

Provided technical support to over 300 end users during the transition from Windows 7 to Windows 10, utilizing data analysis to identify trends and optimize support processes

Configured and supported clients in setting up machines following hardware replacements and Windows 10 builds, ensuring seamless data migration and system functionality

Leveraged remote technical support techniques to troubleshoot and resolve customer issues efficiently and accurately

Optimized data transfer processes by refining Batch files, resulting in faster and more efficient transfers of client data to new machines and network drives

Created and maintained detailed project documentation and user manuals to enhance team knowledge and streamline operations

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