Guylaine Ngatchou

m: 346-***-**** ad1fy9@r.postjobfree.com

LinkedIn

Professional Summary

Vision-driven change agent with career-long record of business analysis, data-driven solutions, and project management success for leading organizations

Proven talent for aligning business strategy and objectives with established quality and operations management paradigms to achieve maximum operational impacts with minimum resource expenditures. Results-focused thought leader who is recognized for analyzing data to drive continuous improvement, leading impactful projects from conception to completion, directing and training diverse team members, and operating in multicultural environments. Exceptionally dedicated professional with keen interpersonal, communication

Skills

•Business Analysis

•Project Management

•Administrative Support

•Operations Management

•Staff Training & Development

•Process Improvement

•Team Leadership

•Data Analysis

•Agile Methodology

Professional Experience

Wipro, Remote Dec 2019 to July 2023

CLAIM ANALYST

•Supported 130+ cross-functional meetings by developing high-quality Excel spreadsheets, reports, and PowerPoint decks.

•Partnered with developers to automate manual processes, saving time and money while decreasing errors. Credited as a primary driving force behind a 5% increase in margins this fiscal year.

•Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined specifications and needs.

•Conducted in-depth data analysis to generate insights that influenced high-level decision making.

•Trained, mentored, and supported new team members to ensure operational efficiency.

•Demonstrated strong knowledge of current business analysis standards, trends, and best practices.

•Oversee operations and work processes while maintaining an efficient and cost-effective project environment, consistency, and alignment with business goals and objectives.

Amazon, Houston TX Jan 2017 to Nov 2019

BUSINESS ANALYST

•Set up and maintain a 99% uptime of a network of 20+ Unix servers.

•Reduce cost by ~ $3,000 each month by eliminating unnecessary servers and consolidating databases

•Identify and help resolve application environment issues, such as connection of firewall issues, cloud configurations and Linux problems

•Build deployed Docker containers to break up monolithic app into micro services, improving developer workflow, increasing scalability and optimizing speed.

•Promote operational excellence by coordinating training operations for staff members.

Modis (Kaiser Permanente Contractor), Rockville, MD, Sept 2014 to Dec 2016

FUNCTIONAL BUSINESS ANALYST

•Delivered technical expertise for membership administration operational processes, such as billing, reporting, audit reconciliation, and system enhancements.

•Maintained responsibility for executing enrolling and billing management functions.

•Defined and implemented requirements for new and existing system modifications.

•Drafted and prepared detailed status reports, presentations, and project demonstrations for senior managers, partners, and stakeholders

•Generated 30% cost savings by leveraging local resources and driving IT operational performance.

•Verified the accuracy of the enrollment database and basic enrollment/eligibility information; researched eligibility requirements.

Meadowlands Hospital, Secaucus, NJ, Oct 2010 to June 2014

IT COORDINATOR

•Orchestrated and managed project development, design, implementation, and delivery while ensuring budgetary compliance by utilizing Microsoft Office 365.

•Gathered and processed documents for HIPAA, local, county, and state compliance.

•Led the design of UAT test scenarios; prepared scripts after following through each test condition.

Previous Experience

Claflin Medical Equipment Co., Warwick, RI, June 2009 to Aug 2010 QA ANALYST

Johnson & Wales University, Providence, RI, Sept 2008 to May 2009 BUSINESS ANALYST

Education and Credentials

Scrum Master Accredited Certification, 2020 Scrum Institute, Online

Management of Technology Certification, 2012

New Jersey Institute of Technology, Newark, NJ, USA

Bachelor of Science (B.Sc.) in Business Information System & Analysis, 2009

Johnson & Wales University, Providence, RI, USA

Concentration: Applied Mathematics & International Economics

Additional Information

Technical Proficiencies: MySQL, Oracle, Access, SQL, Visual Basic, GIT, GITHUB, Microsoft Office Suite, Server Apache, Minitab, Adobe Photoshop, VistA, CPRS, MARS, KMATE, AWS, UNIX/Linux, MACESS, SharePoint, Rally, Jira, JENKINS, Oracle Visual Box, CentOS, Docker, SSRS, PostgreSQL, Bash Shell, PowerShell, Terraform, Ubuntu, AWS Services (EC2, S3, Route53, SQS, IAM, Cloud Watch), Confluence, API, Chocolatey, OnBase

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