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Social Media Customer Service

Location:
Milwaukee, WI
Posted:
November 25, 2023

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Resume:

HAJAR HAMRI FLAHERTY

Milwaukee, WI

262-***-****

ad1fy7@r.postjobfree.com

https://www.linkedin.com/in/hajarhamri/

PROFILE

• Trilingual - English, French and Arabic (multiple dialects)

• Extensive Sales experience

• Expertise in social media, PR, communications, journalism and translation PROFESSIONAL EXPERIENCE

S3 AeroDefense – Account Manager Middle East/North Africa (Milwaukee) 2020 - 2023 Coordinated customer quotation and order processes with internal departments, including Customer Service, Purchasing, Accounting, and Shipping/Receiving.

• Developed and executed sales, marketing strategies and business plans for the Aftermarket business to achieve sales goals and expand market presence.

• Met company business/sales goals for assigned territories.

• Participated in trade shows as needed to represent, promote the company

• Conducted customer visits on an as needed basis, requiring international travel. ShoreTrips – Excursion Sales Specialist (Milwaukee) 2017 - 2020 Directed multiple groups simultaneously including setting up custom group pages, devising marketing efforts and eventual sales.

• $1M dollars in sales revenue generated – top sales rep for 2019

• Planed and designed custom tour experiences alongside national and international vendors

• Managed travel agents, guides, and end users to ensure the best possible travel experience for our clients

• Utilized French and Arabic languages to maximize sales White House Black Market – Store Manager (Glendale) 2016 - 2017 Managed the general operations of the store ensuring that the store is in working order and adequately supplied to ensure safe and efficient operations.

• Modeled sales expectations by communicating product knowledge to the customer

• Monitored associates, sales activities and productivity

• Performed all financial activities and Interpreted KPI reports

• Prepared and conducted all performance appraisals and evaluations La Nouvelle Tribune - Staff Journalist/Marketer (Morocco) 2011 - 2014 Worked for print and online national newspaper of over 900,000 loyal followers. Covered a wide range of areas and expanded readership.

• Generated highest traffic articles

• Increased viewership

• Created the Culture and Society section

• One of three chosen to create new website www.lnt.ma AFM Equipment - Sales Representative (Morocco) 2009 - 2011 Accountable for high end sales of water features to high net worth private estates and palaces.

• Established relationships and ensured returning customers via telephone, email, and face-to-face interactions

• Gained new clientele through successful networking activities

• One top value commercial project was the Morocco Mall

• Supported clients throughout North African region; Algeria, Tunisia, Senegal, Morocco FORMAL EDUCATION

University Paris II Pantheon – Assas, Paris, France M.S. DEGREE- Major in Journalism with a focus in Social and Political Sciences École Supérieure de Communication et de Publicité, Casablanca, Morocco B.A. DEGREE – Major in Media and Multimedia with a focus in Communication and Advertising (Top 10% in my class)

SKILLS

• Windows and Mac

• Website Operations

• MS Office

• WordPress

• Social Media Platforms

• Google Analytics

PERSONAL

• Alzheimer’s Disease Caregiver

• Fundraiser and Team Processor for deaf personnel

• Willing to travel



Contact this candidate