Jeanette Bowman

***** ***** ******* ****

Taylor, MI 48180

734-***-****

Qualifications

Experienced in the Customer Support Specialist. Data Entry technician. Management. IT Support Technician. Business Management.

Skills and Abilities

Communication - Dealt with internal and external customers at all levels via telephone, face to face, emails, chats and virtual meetings to ensure successful communication via actively listening and probing questions. Good written and verbal presentation skills Problem Solving – Resolving in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality. Being able to think off the top of my head to help with any problems that may arise.

Team Player - Sharing knowledge and encouraging development of others to achieve specific team goals. Willing to try new things and am interested in improving efficiency on assigned tasks. Multi-tasking jobs to help my peers or management to get the job done on time. Technical – Ability to work with monitoring software, Microsoft Office, CSR platforms. Worked with Excel and other software to record data. Work program software. Experience

FCR/ButcherBox, Remote MI. April 2021- Oct 2023

Customer Support Specialist. Lead, coach, mentor. Dealt With Customers who needed troubleshooting, order complaints, billing issues. Team of 7 to input metrics, KPIs, coached on areas that needed attention. Food claims/safety. Collaboration on projects to help colleagues. I recorded data, took pictures and uploaded them into their own software for the client. Used Excel to record certain specs of productivity being done, and had to read the Excel data sheet to set up scheduling. Phones, emails, chat, Microsoft Teams. Infocision, Remote,MI Feb 2021 - April 2021

Customer Service Sales, cold-calls, Xfinity WiFi upgrades, Xfinity mobile. FCR/Peloton, Remote MI. Oct 2020 – Dec 2020

Customer Support Technician. SME/Management. Dealt with customers on a one-on-one basis. Troubleshooting software, how to set-up, sounds, schedule repairs Helped customers understand their machines and informed them of the work. Entry-level Management/SME. Filing, checking forms and tags. Multi-tasking between meetings and customers. S&J Small Engine Repair, Redford MI. June 2015 - Dec 2020 Manager and Accountant. Dealt with customers to schedule appointments, inform on issues with machines, price to repair. Filed paperwork, Excel spreadsheet for accounting, funds received and funds out, graph per month for Sales. Billy’s Small Engine, Redford, MI May 2013 - June 2014 Assistant Manager, Sales, Front Desk, Cash and Accounting. Dealt with the customers directly to assess the problem or problems.

Education

Monroe High School

GED 3.82 GPA

Yale University

Intro to Psychology Certificate GPA 3.89

Monroe Community College

CNACertificate. March 2010