C

Lisa Cobbs

757-***-****

ad1fx7@r.postjobfree.com

Suffolk, VA 23432

SUMMARY

SKILLS

Industry Regulations Knowledge

Retail Sales Customer Service

Positive and Professional

Microsoft Office Suite

Medical Terminology Knowledge

Grammar

Inbound and Outbound Calling

Receiving Support

Sales Closing

System Implementation

Materials Transport

Appointment Scheduling

Executive Management Support

Client Relations

Project Management Abilities

Product Organization

Service Upselling

Coordination

Sales Expertise

Customer Relations

Product Education

Technologically Savvy

Proofreading

Reading Comprehension

Stock Management

Retail Marketing

Quality Assurance Controls

Business Development Understanding

Credit Card Payment Processing

Clerical Support

Store Maintenance

Problem Resolution

Prioritization

Microsoft PowerPoint

Upselling and Cross-Selling

Computer Proficiency

Product Sales

Microsoft Excel

Data Collection

Product Promotion

Information Security

Report Transcription

Quality Control

EXPERIENCE

Customer Service Representative

Suffolk, VA

Ups Store/ Sep 2018 to Current

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations, and taking care of my customers printing and shipping needs. DSP

Newport News, VA

Abilities Beyond Disabilities/ Aug 2016 to Apr 2023 Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.

Maintained clean and well-organized environment for client happiness and safety. Supervised medication administration, personal hygiene and other activities of daily living.

Assisted individuals in development of social skills to become integrated in community. Assisted individuals in learning and developing new skills. Tracked and reported clients' progress based on observations and conversations. Assisted with planning and coordination of activities and outings based on individual needs.

Accompanied or transported clients to appointments, errands and social activities. Documented current patient information to update vital signs, behaviors and eating habits.

Developed strong and trusting rapport with patients to facilitate smooth, quality care. Transported clients to doctor's appointments and errands. Advocated for disabled individuals to foster communication and self-expression and achieve goals.

Aided with mobility and independence for disabled individuals and continually monitored safety.

Certified Nursing Assistant

Norfolk, VA

Home And Home Care/ Apr 2002 to Oct 2022

Answered signal lights, bells or intercom systems to determine resident needs. Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

Observed and reported unusual symptoms and changes to charge nurse. Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Assisted residents with bathing and dressing to promote personal hygiene. Used mobility devices to transport patients.

Helped residents walk with or without self-help devices. Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status. Distributed drinking water and nourishment to residents. Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Assisted residents in preparing for activities and social programs. Exhibited compassionate care and communication regarding issues surrounding death and dying.

Managed and maintained patient rooms, shared-living areas and nursing stations. Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.

Supported non-ambulatory residents in range of motion exercises. Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.

Documented activities and recorded information in EMR system. Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

Overnight Stocker

Chesapeake, VA

Walmart/ May 2015 to Aug 2021

Removed product from boxes and placed on shelves according to merchandising guidelines.

Followed instructions to properly arrange merchandise items. Picked up boxes and related trash from sales floor. Reset merchandise throughout assigned section to give shelves and racks professional appeal.

Removed expired and overripe items to provide freshest options and eliminate health risks.

Assisted customers with product, promotion and policy information. Gathered assigned merchandise and transported to store floor locations using hand trucks.

Pulled items from stock using lift equipment and added to shelves or bins. Identified and quickly handled spill clean-up.

EDUCATION AND TRAINING

Certification of Nursing

Healing Hands Healthcare Services Feb 2021

Online Course

High School Diploma

Churchland High School Jun 1999

Portsmouth, Va

Some College (No Degree): Human Behaviors

Tidewater Community College

Norfolk, Va

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