Real Estate Property Management

SABRINA LEWIS

*** **** **** *****, **, Chicago, Illinois 60619 773-***-**** ******************@*****.*** 1 P a g e

REGIONAL PROPERTY SUPERVISOR

QUALIFICATIONS PROFILE

Multifaceted and performance-focused professional, offering comprehensive experience in property management and real estate operations oversight. Highly capable of executing cost-effective plans, administering property budgets, as well as supervising, training, and motivating employees toward organizational growth. Adept at identifying and addressing client concerns, minimizing tenant delinquencies, and maximizing occupancy rates. Expert at leading negotiations and establishing strong relationships with partners, clientele, and all levels of professionals. Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, and Access). AREAS OF EXPERTISE

Budgeting and Cost Control Portfolio Management Property Inspection and Maintenance Startup Operations Project Coordination and Workflow Continuous Process Optimization Lease Termination Marketing Initiatives Development PROFESSIONAL EXPERIENCE

POAH COMMUNITIES, INC.–CHICAGO, IL

Operations Support and Training Specialist May 2021 Present Tax Credit, Home, Market Rate, Affordable, and Chicago Housing Authority (CHA) Project-Based Section

Monitor all property management activities to ensure strict compliance with the company policies, procedures, rules, and regulations

Efficiently supervise and work with staff in providing high-quality customer service and satisfaction

Utilize Certenant for auditing purposes to aid in meeting the need of compliance as it relates to corrections needed for the resident’s file

Demonstrate leadership in training staff to attain certifications; establishing operational goals; as well as acting as role model for outstanding work ethic

Offer assistance to the staff in improving work ethic, which will result in a more refreshing atmosphere in the office

Coordinate Recertification and Lease packages with supplemental documents for new move-ins and annual recertifications

Take charge of preparing monthly Section 8 Housing Assistance Payment Billing, along with accounts receivable and accounts payable

EVERGREEN REAL ESTATE SERVICE–CHICAGO, IL

Property/Site Manager Apr 2019 Dec 2020

Tax Credit, Home, Market Rate, Affordable, and CHA Project-Based Section

Supervised the entire aspects of property management, from property inspection, advertising and marketing, budget administration, leasing paperwork, rent collection, and property maintenance to eviction process

Keenly assessed and presented solutions to resident complaints

Assumed responsibility for two 44-unit layered encompassing Low-Income Housing Tax Credit (LIHTC), Rental Assistance Demonstration (RAD), and the HOME program

Rendered hands-on direction to administrative and maintenance employees to drive seamless property operations

Executed an extensive marketing plan toward the stabilization of occupancy

Developed monthly, vacancy, move ins/move outs, and delinquent reports

Partnered with multiple attorneys and staff to coordinate evictions and other cases

Employed skills in using OneSite database for property operations oversight

Conducted hiring, recruitment, training, and termination of employees

Succeeded in establishing and maintaining portfolio of layered multiple properties, with impressive record of 98% occupancy rate and 100% rent collection

HISPANIC HOUSING INC.–CHICAGO, IL

Site Manager (Tax Credit, Affordable, HUD) Aug 2018 Apr 2019 Tax Credit, Affordable, and Housing and Urban Development (HUD)

Performed a wide array of tasks including evaluating all vacate notices to identify the cause of move-out; preparing various CHA Housing/Section 8 paperwork, letters, and folders; recertifying residents annually; as well as handling large files of delinquent residents to be submitted to attorneys

Assumed responsibility for overseeing the operations of a 350-unit multifamily community with eight staff members

Carried out periodic move-in/move-out inspections with residents while displaying a positive attitude to deliver excellent customer service

Participated in completing Housing Assistance Payments (HAP) contract, management plan, as well as charges and write offs schedules

Designed and enforced policies and procedures to gain trust and repeat business of clients

Made significant contribution by increasing occupancy rate from 80% to 96% SABRINA LEWIS

662 East 83rd Place, 1W, Chicago, Illinois 60619 773-***-**** ******************@*****.*** 2 P a g e

COMMUNITY SPECIALIST–CHICAGO, IL

Assistant Site Manager, Condominium Association Jan 2018 Apr 2018

Rendered assistance in managing a $3.5M budget, as well as a 308-scattered sites properties for family and senior housing

Provided expert oversight to 4 administrative and 13 maintenance employees in guaranteeing cleanliness and safety across all units

Completed monthly reports, vacancy and move-ins/move-outs reports while maintaining annual budgets

Interfaced with various attorneys and staff regarding evictions and other cases

Communicated with applicants and residents to acquire financial information and complete certifications

Conceptualized and implemented social programs and property-sponsored events for residents

Produced monthly residential newsletters

Drove all efforts in accomplishing 100% rent collections and 98% occupancy rate MCCORMACK BARON–CHICAGO, IL

Site Supervisor, Public Housing Nov 2014 Dec 2016

Exemplified in efficiency in advertising and filling vacancies, as well as excellent negotiation skills in enforcing leases and securing premises

Conducted surveys on local rental rates while calculating overhead costs, depreciation, taxes, and profit goals to determine and establish rental rate of properties

Supported 317 family and 120 senior public housing units, while complying with the occupancy and rent collection policies

Modified and updated all residents’ information in the Yardi Voyager System

Organized monthly meetings and Housing and Urban Development-Uniform Physical Condition Standards (HUD-UPCS) inspections

Educated residents about rent and anti-social behaviors

Closely worked with contractors and maintenance engineers

Significantly boosted vacancy rate by 17% within 60 days

Showed apartments and effectively defined advantages of location and services, thus gaining referrals from current tenants APARTMENT BUILDING TEMPORARY SERVICES–MT. PROSPECT, IL Property Manager, Tax Credit Mar 2014 Nov 2014

Held accountability for contract negotiation of all construction jobs

Provided training and education for all staff positions while ensuring adherence to company policies, rules, and regulations

Successfully minimized rent delinquencies

EAST LAKE MANAGEMENT–CHICAGO, IL

Property Manager, Public Housing Jun 2000 Feb 2014

Directed both maintenance and administrative staff in managing day-to-day operations for over 1400 units

Maintained facility systems, including interior/exterior lighting, as well as life safety equipment building security to ensure pleasant appearance of all properties

Demonstrated outstanding capability to meet budget limitations with few to no reclassifications

Increased vacancy rate by 17% within 60 days that contributed to the overall improvement of the company EDUCATION

Certificate in Computer Business Systems

City Colleges of Chicago, Richard J. Daley College Chicago, IL PROFESSIONAL DEVELOPMENT

License

Leasing License, Jul 2022 Technical Training Consultants (TTC) Certificate

Continued Occupancy Specialist, 2018 National Center for Housing Management (NCHM) Rental Integrity Monitoring (RIM) Certification, 2015 Nan McKay & Associates Blended Occupancy Specialist and Tax Credit Specialist Nan McKay & Associates Training

Boston Post, 2018 Hispanic Housing Development

Introduction to One Site Software, 2014 Buena Vista Apartments Introduction to HAP Software Rockford Housing Authority Introduction to Yardi Chicago Housing Authority

ACTIVITIES

Member Order of Eastern Star

Member Order of the Moorish Star (Freemasonry)

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