Dion Hill

Mcdonough, GA • 305-***-**** • ad1fvm@r.postjobfree.com

QUALIFICATIONS

Substantial experience and outstanding skills in customer service and warehouse supervision with seventeen years of experience, including 11+ years in management.

Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.

Excellent interpersonal skills: superb problem-solving skills leveraged to proactively improve customer service processes and garner stellar customer approval scores.

Great with my staff and peers.

EXPERIENCE

BJ’s Wholesale Club

Tire Technician (2023-Present)

As a Commercial SVC Tire Technician, you will work offsite in a mobile truck in order to service Snider customers with tire and wheel related needs

These needs include, but are not limited to replacing, inspecting, and/or repairing tires to ensure they are road ready and DOT compliant

Additionally, Commercial Tire Technicians will assist with any branch/warehouse tasks when they are not performing service calls

Responsible for the cleanliness, maintenance, and equipment inventory levels on service truck, as well as, on person

Mount and dismount various sized commercial tires, utilizing the mount/dismount machine, T45A Tire Iron/Spoon Bar, and or the “Golden Tool.”

Perform commercial tire service work at site of customers need, this includes, but not limited to the side of Interstate, middle of city, customers fleet, Snider facility, etc

Perform different tire repairs with plugs and plug/patch combos

Perform write off procedures of customers “off” tires

Effectively coordinate with Service Manager on “job status” and completion of it

Ensure air impact wrench and jack are properly lube and maintained

Work “on-call” afterhours/weekend service calls based on customer’s needs

Conduct daily pre and post vehicle inspections

1. DHL, McDonough, GA

Forklift – Customer Service Lead Rep (2020 – 2023)

Load, unload, move, stock, and stage products and materials using various types of forklifts or other power equipment 80% of specified shift.

Pull and prepare product for shipment ensuring the exact number and types of product is loaded.

Keep appropriate records and reports for inventory accuracy.

Comply with all OSHA and MSDS standards.

Verify load accuracy; check the load count, stability, and product damage, report variances as necessary.

Change equipment battery or LP tank and monitor power source as necessary.

Maintain the facility's equipment and materials in a neat, clean, and orderly fashion.

Assist in physical inventories.

Complete daily inspection of equipment

Clayton County Sherriff, Clayton County, GA

Correctional Officer (2020 – 2020)

Oversees security of inmates inside and outside of corrections facility; conducts inmate counts, visual inspections, and conduct searches of inmates and inmates’ property; monitors inmate movement and dorm activity; monitor alarms, cameras and other security equipment of the facility; conducts security checks throughout building, storage areas, fence line and perimeter.

Transports inmates to job sites; logs inmates in and out; relays arrival and departure time to office; assigns tools to inmates; conducts inventory and inspections of tools and equipment; searches vehicles.

Supervises inmates during showers, haircuts, mealtimes and preparation, clean up, recreation activities, etc.; issues medication to inmates; ensures all equipment and facility is clean and sanitary.

Supervises inmate visitation; verifies identification of visitors; searches visitors.

Control's inmate behavior; investigates suspicious activities of inmates; control disturbances and maintains order; identifies security threat groups; uses restraints and force as necessary; prepares performance reports on inmates.

Answers the telephone; directs and monitors phone calls; monitors and responds to radio traffic; maintains records; prepares various forms, logs and reports.

Maintains knowledge of emergency operations procedures; contacts outside agencies for support in cases of emergency.

Operates building equipment; locks and unlocks doors.

City Furniture, Tamarac, FL

OPERATIONS SUPERVISOR (2018 – 2020)

Department Supervisor that leads team of 40 in a fast paced run the distribution center as efficiently, safely and productively as possible.

Ensure orders are selected, packaged, loaded, and dispatched safely, timely, efficiently and economically, and that proper records are maintained.

Collaborate with Peers in the development of employee performance development plans (PDPs); Coach, mentor and guide Associates in the execution of PDPs; Utilize progressive coaching and counseling concepts according to established policies and procedures to provide continuous feedback on performance, increase employee retention and improve employee relations.

Handle management responsibilities for the team my team members. Responsible for ensuring prompt, efficient and accurate handling of merchandise as well as developing and implementing team goals.

In addition to hiring, evaluation, development, discipline, and termination of 40 associates. My duties include maintenance issues, accounting issues, personnel issues, training, operations, safety/shrink control, inventory control, and customer service.

SERVICE TECHINICAN LEAD (2017 – 2018)

Experienced in driving, 26’ Box Truck. Responsible for driving trucks and making in home deliveries to customers and/or business. Have the ability to lift up to 75 pounds with frequently push, pull, squat, and bend.

Prep and assemble furniture and accessories.

Receive and process products and store in the correct warehouse location.

May operate forklift, dolly, and pallet jack and reach truck using all safety equipment.

Pull transfers for all store and warehouse locations to load.

Loading and unloading of trucks and containers.

oMaintain a clean driving record.

oFollow all safety and loss prevention procedures.

oLearn and use company software to update all transfers, receiving and inventory moves. - • Keep warehouse clean.

oOther duties as assigned

CVS, Miramar FL

STORE MANAGER (2014– 2017)

Managed responsibilities including planning, assigning, and directing work, and appraising performance, recognizing, rewarding and disciplining employees, addressing complaints and resolving problems.

Resolve escalated customer concerns.

Monitor and coach store crew in quality, productivity, employee relations/coaching and evaluation and overall work performance of store crew.

Hired, coordinate training, coached, and monitor performance of departmental personnel.

Determined staffing requirements for the department, managing to the operating budget goals of the department, and drive to project based initiatives.

Walmart, Pembroke Pines FL

Department Manager (2002 – 2014)

Managed dozens of public- and private-sector customers, supplying clients with electronic components for Walmart.

Coordinated the administration of product orders, meet customer needs and guaranteed delivery of company's commitment.

Prepare and plan for upcoming events that will impact your department.

Price changes and order merchandise that was out of stock that is not manually ordered by the system.

Trained new employees (but this is not always true, either). Make on hand changes. Set new mods for overnight for a week.

Contact this candidate