Customer Service Representative
Resume:
WORK EXPERIENCE
Office Manager / Customer Service Representative
Brandon’s Auto Collision Center - Shreveport, LA
August 2018 to Present
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.• Managed customer accounts
• Greeted customers
• Resolved customer issues
• Booked appointments for clients
• Collected and documented orders
• Responded to inquiries and issues
• Operated the cash register
Customer Service Representative for United Healthcare Teleperformance - Shreveport, LA
December 2016 to August 2018
I was a Customer Service Rep for United Healthcare. Helping people globally live healthier by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationship with care providers. I also helped customers with complaints and questions, give customers information about products and services, take orders, and process returns.
Personal Care Assistant
Alliance HealthCare Services - Bossier City, LA
January 2014 to December 2016
I provided services such as light cleaning, cooking, running errands, and doing laundry, as well as assisting clients with bathing, showering, grooming, and other personal hygiene tasks. I also engage clients in activities like reading, talking, and playing games.
• Care for and assist clients with cognitive impairments, or mental illness KANEISHA
WESLEY
Five Year Experienced Customer Service Rep
Shreveport, LA 71109
**************@*****.***
I have over five years of customer service experience and held positions all the way up to management Willing to relocate: Anywhere
Authorized to work in the US for any employer
• Help transfer clients from a bed to a wheelchair or vice versa
• Organize a client’s schedule and plan appointments Child Specific Aid
Caddo Community Action Agency - Shreveport, LA
October 2010 to January 2013
I supervised toddlers individually and in small groups. Provided care, guidance and developmental experiences, meeting the appropriate educational and emotional needs of the children. Monitored the children during Breakfast and lunch.
• Keep records of each child as necessary to assure quality care.
• Participate in parent conferences with the parents and discuss with parents the items noted in the child’s record.
• Answer parental questions regarding the child’s progress. EDUCATION
High school or equivalent in Diploma
Southern University at Shreveport - Shreveport, LA August 2011 to May 2012
SKILLS
Customer Service (5 years)
Customer Support (3 years)
Call Center (1 year)
Customer Care (1 year)
Microsoft Office (5 years)
Microsoft Word (5 years)
Typing (5 years)
Customer
CERTIFICATIONS AND LICENSES
Driver's license
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