Virginia Cohen

Orlando, FL

• Provide excellent customer support to customers with a friendly, professional, and welcoming attitude.

Answering inbound customer calls regarding account questions or concerns. Maintaining a database of customer information.

Research and verify information provided by customers utilizing online resources. Identify customers’ needs, clarify information, research issues, and provide solutions to customer inquiries.

Continuously learn and train to maintain and expand your product knowledge and customer service skills.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Alight Solutions - Orlando, FL

June 2022 to February 2023

• Assisted customers with a warm and professional attitude

• Processed customer transactions and refunds

• Interacted with customers through live chat

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Managed customer accounts

• Assisted with technical support duties

• Monitored claims and physician-related services

• Performed data entry for customer information

• Handled billing issues and order inquiries

CSR - Customer Service Representative

Willis Towers Watson - South Jordan, UT

October 2021 to April 2022

Inbound outbound calls, funding 1 rep, health reimbursement account for employers, carriers and retirees

• Performed data entry for customer information

• Managed client records

• Set up client appointments

• Performed customer service surveys

• Assisted customers with a warm and professional attitude

• Provided policy and service information

• Answered general questions

• Resolved customer information and complaints

• Responded to claim inquiries

• Answered calls from clients

• Responsible for tracking and maintaining inventory CSR - Customer Service Representative

Walgreens - Orlando, FL

January 2021 to September 2021

• Assisted customers with questions

• Interacted with customers through live chat

• Handled emails, inbound calls, and outbound calls

• Kept records of customer complaints

• Booked appointments

• Managed customer accounts

• Assisted with technical support duties

• Monitored claims and physician-related services

• Performed data entry for customer information and orders

• Answered general questions

• Provided policy and service information

• Set up client appointments

• Performed customer service surveys

• Assisted customers with a warm and professional attitude

• Answered calls from customers

• Managed client records

• Responsible for tracking and maintaining inventory

• Resolved customer information and complaints

• Handled online orders and credit card transactions

• Performed data entry for orders

Paraprofessional/ Substitute teacher

Kelly Services - Orlando, FL

December 2016 to September 2019

Hair stylist/ shift manager

Super cuts - Orlando, FL

January 2008 to December 2016

Education

Bachelor of Arts in Healthcare administration and management University of Arizona Global Campus - Chandler, AZ Present

Completed only 1 year in a 4 year degree plan in Ancient Near East - Hebrew language & Culture/ Evangelism

Liberty University - Lynchburg, VA

August 2014 to August 2015

Vocational in Cosmetology

Career Training Institute - Apopka, FL

June 1999 to April 2000

High school diploma in High school

Jones High School - Orlando, FL

August 1995 to May 1999

Skills

• Childcare

• Upselling

• Teaching

• Sales

• Customer service

• Search engines

• Microsoft Word

• Microsoft Office

• Microsoft Outlook

• Quality assurance

• Live chat

• Customer support

• E-commerce

• Conflict management

• English

• Communication skills

• Filing

• Clerical experience

• Help desk

• Clinical research

• Customer support (8 years)

• Windows

• Guest services

• Microsoft Excel

• Documentation review

• HIPAA

• Recruiting

• Data entry

• Cold calling

• Shift management

• Process improvement

• Technical support

• Research

• Account management

• Computer networking

• Mentoring

• Special needs

• Computer operation

• Organizational skills

• Retail sales

• Clinical trials

• Healthcare management

• Hair styling

• Hebrew

• Cashiering

• Maintenance

• Cash handling

• Leadership

• Administrative experience

• Microsoft SharePoint

• Desktop Support

• Employee Orientation

• Computer skills

• Office Management

• Operating Systems

• GCP

• Quality control

• Data collection

• Databases

• Microsoft Windows Server

• Negotiation

• Network Support

• Program Management

• EHR systems

• Phone etiquette

• VoIP

• VMWare

• Employee relations (10+ years)

• Administration and business management/operations (10+ years)

• Administration and business operations (10+ years)

• Remote Access Software

• VPN

• DNS

• Linux

• LAN

• SQL

• Active Directory

• Epic

• iOS

• Mac OS

Certifications and Licenses

Cosmetology License

October 2021

Assessments

Customer focus & orientation — Proficient

January 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate