Customer Service Health Information
Resume:
LETITIA DRAYTON
**** ***** ****** ******, **********, SC 29440
********************@*****.***
PROFESSIONAL PROFILE
Task-focused professional comfortable in a fast paced, professional environment. Tracks and sorts incoming information, organizes records, and ensures quality and timeliness of case completion. Customer service oriented with strong problem-solving skills and the ability to make decisions confidently when information or guidelines are lacking.
Academic Honors Recognition.
Effective problem solver, able to assess needs and identify solutions.
Maintains accurate data to ensure details are not overlooked.
Adept at managing time, coordinating details, and balancing competing demands.
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.
Microsoft Word, Excel, and PowerPoint.
KEY QUALIFICATIONS
Health Information Management (HIM) Medical Records Management Release of Information (ROI) ICD Coding CPT Coding Health Information Technology HIPAA Compliance Medical Terminology Document Scanning Imaging Record Technology Data Quality Data Management Data Entry Medical Records
Computer Office Applications Electronic Health Records (EHR) Electronic Medical Records (EMR)
Pharmacology Anatomy & Physiology Reimbursement Procedures Medical Laws & Ethics Customer Service Interpersonal Professional Communications 3M Coding and Reimbursement System Meditech (EHR) EDCO SolCom EDMS (Electronic Document Management System) Nuance Clintegrity Facility and Physician Coding Compliance and Abstracting ARGO Enterprise Master Patient Index CIOX Health ROI – eSmart Link
EDUCATION / CERTIFICATION
Ultimate Medical Academy
Associate of Science Degree – Health Information Technology, 2020
American Health Information Management Association
Registered Health Information Technician – Eligible candidate recommendation
PROFESSIONAL EXPERIENCE
Georgetown Quality Inn – Georgetown, SC 01/2009 – Present
Night Auditor
Audit the daily guest ledger and held accountable for all end-of-day hotel accounting duties.
Handle the duties of the front desk agent including greeting, registering, and assigning rooms to guests.
Ensure the accuracy of all financial information that comes through the hotel.
Train floaters to become night auditors.
Post the daily room rate and room tax to each guest at the close of business.
Prepare breakfast buffet for overnight guest including hot and cold beverages.
Food Lion – Georgetown, SC 06/2005 – 08/2007
Cashier / Customer Service
Accurately balanced cash register transactions, completed SKU lookups, and supported merchandise transfers.
Assisted customers with final purchases and answered questions during checkout process.
Operated cash registers and credit card machines as well as conveyor belts.
Provided consistent and outstanding customer service to ensure opportunities for repeat business.
Hampton Inn – Georgetown, SC 05/2000 – 11/2005
Customer Service Representative
Welcomed guests upon entry to the hotel and assisted with check in and check out.
Answered phones, booked reservations, and responded to emails and electronic reservations.
Kept records of occupied rooms and guests' accounts.
Prepared check out receipts and collected payments from departing guests.
Coastal Carolina University – Conway, SC 09/1994 – 12/1997
Medical Administrative Assistant / Secretary
Answered inbound phone calls, scheduled appointments, and processed medical records.
Checked patients in and out, verified insurance coverage, and obtained referrals and authorizations.
Maintained effective relationships and communication with patients, families, management, and staff.
Prince George Village – Georgetown, SC 05/1986 – 11/1989
Resident Care Provider
Exhibited sensitivity and warmth and promoted a concern for the rights of residents.
Mediated conflicts and worked to resolve problems.
Monitored and documented resident behavioral activity and prescription intake.
VOLUNTEER EXPERIENCE
NAACP – Georgetown, SC 01/2006 – 12/2015
Volunteer
Coordinated meetings, answered the phones, and provided information.
Managed multiple projects and tasks.
Maintained a positive attitude and showed respect to all those with whom there was contact.
Independent Care – Georgetown, SC 01/1990 – 12/2009
Nanny
Provided before and after school care including nutrition and activities.
Participated in the social, emotional, and intellectual development of the children.
Reinforced appropriate discipline for the children.
Implemented daily routines, completed light housework, and ran errands.
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