Customer Service Business Analyst
Resume:
********@*****.***
Bartlett, TN 38135
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Leadership
Excellent Customer Service Skills
Detail-Oriented
Strong Communication Skills
Bachelor of Arts, Sociology
University of Memphis
Memphis, TN
Business Analyst/Accounting & Treasury
IMC Companies
Managed projects of medium scale and moderate complexity with limited direction from management for the Accounting & Treasury Team Provided resolution of any ongoing issues/bottlenecks as needed Met with stakeholders to analyze business requirements, determine business impact, and communicate changes to existing workflows Provided internal support to team members, stakeholders, end users, and product owners
September 2022 - August 2023
Enthusiastic, results-oriented professional with more than 20 years experience across diverse areas that include operations, project management, banking and finance, commercial real estate, and information technology. Recognized as an effective communicator with excellent customer service skills. I strive to foster strong relationships with both colleagues and clients. N I C O L E E V A N S
B U S I N E S S P R O F E S S I O N A L
Senior Analyst/Team Lead
Louis Dreyfus Company
Managed Domestic Invoicing Team ensuring adherence to contractual obligations, timely invoice processing, and same-day payments Developed process improvements to facilitate optimal business performance Assisted IT/Business Development Team process enhancements testing Provided month-end/year-end accrual reports on all domestic cotton inventory Created standardized operating procedures and provided training and demos to all staff
March 2016 - September 2022
Highly Analytical
Project Management
Portfolio Analyst
CBRE, Inc. February 2011 - March 2016
Proficient in Microsoft Office: Excel, Word,
Power Point & Outlook
Morale Booster/Team Player
Reviewed legal documents and abstracted critical information into various portfolio databases
Provided operating expense reconciliations, ad-hoc reports, and portfolio analysis to several Fortune 500 clients
Implemented training sessions for clients, employees, third-party vendor on internal process and portfolio multiple databases
Involved in company sponsored committees focusing on employee recognition, mentoring, and career development
Received Rookie of the Year Award (2011) and Account Excellence Award
(2016)
Compliance Specialist
LG&W Federal Credit Union June 2008 - February 2011 Created, revised, and tested operational policies and procedures Assisted IT testing of internal controls to maintain continual regulatory compliance
Implemented advanced training platforms that provided compliance training to branch, administrative, and executive staff
Met with external auditors to ensure compliance with state and federal banking regulations
Expert Training Skills
R E F E R E N C E S
Available upon request
Graduated with honors 2006
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