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Customer Success Account Manager

Location:
Irvine, CA, 92620
Posted:
November 25, 2023

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Resume:

Alex Garber 714-***-**** ad1fu3@r.postjobfree.com

Focus:

Prosperous and stable sales career with a progressive company, utilizing strong skills to establish lucrative accounts and build a loyal client base.

Strength:

LOVE COLD CALLING! (No reluctance) I call with Confidence, use a concise pitch to establish quick rapport and gain instant trust. Using a consultative approach, I aim to open conversations, qualify to identify prospect’s needs, understand true operational pain points, and set a meeting(s).

Able to clearly and persuasively articulate value propositions, conduct need satisfying, engaging and interest raising presentations (online or on-site), validate key benefits and prompt to Close.

Persistent with tenacious follow up, result oriented and highly motivated with strong persuasive-communication skills. Always positive, enthusiastic and a dynamic-complimentary team player.

Experience:

Zephyr Networks / Laguna Hills,CA (11/21 – 4/23)

Inside Sales Representative

Set Quality Appointments. Cold called and found new business opportunities to increase monthly recurring revenue. Prospected through CRM imported leads and networked through Irvine chamber of commerce. Found opportunities with interest in benchmarking current managed service contracts and cyber-security armaments.

The Customer Success Management Company / Irvine,CA (10/18 – 3/21)

Regional Account Manager - Helped SaaS companies improve customer success by over-delivering and fulfilling their promise on service/product, mitigating churn to achieve and sustain great customer experience for their clients. Provided Customer Success technical integrations, coaching, training, planning, and reporting.

Fostered growth of businesses and partnerships exponentially through revenue expansion.

MHO Networks / Irvine,CA (3/18 – 10/18)

Regional Account Manager

Sold ISP Services. Utilized consultative selling methods to provide Direct Point-To-Point wireless solutions: Select Internet and Enterprise Dedicated Internet. Developed and implemented plans that provide clearly defined strategies, tactics and timeframes to maximize performance. Ran online meetings and door knocked (Canvassing) Multi Tenent Unit buildings (MTUs) in L.A metro and Orange County. *Closed 2 large accounts.

Independent Contractor / 1099 (4/16 – 3/18) AMR Marketing / Toshiba - Demand Generation Campaign. Successfully found multi-relational opportunities thru VAR/Resellers for large (25+unit) Laptop Deployments. Promoted Toshiba's brand to sell (Tecra & Portege) business class laptops. Directed smaller deals to distributors (Synnex & TechData). * Found over 60 great opportunities to satisfy role completion.

Advanced Network Consultants (Now: Network Zen) / Brea,CA (10/12 – 4/16)

Sales Executive / Wireless Solution Advisor

Sold Hardware such as: WiFi Access Points, POE Switches, Controllers, Network servers, Barcode Scanners (Data Collection modules) Sold Software - Sophos complete Cyber/IT Security,Anti virus software, Microsoft 365. Sold Services - full wireless solution implementations including: IT/Maintenance Service Contracts, WiFi site surveys/heat map coverage reports, technical support and troubleshooting, cabling & fiber runs.

Partnered and networked by referral with low voltage cable companies to develop and up-sell existing accounts.

* 3.5 years of quota exceeding sales & New Business relationship development (Helped a Start-Up Succeed !)

Education: Associate Degree - Pierce College / Woodland Hills, CA (1992)



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