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Customer Service Financial Management

Location:
Irving, TX
Salary:
90000
Posted:
November 25, 2023

Contact this candidate

Resume:

Abdelkarim Hirsh

Facilities and Projects Director

Page: 1

Professional Experience

Email: ad1fto@r.postjobfree.com

Phone number: +1-469-***-****

Address: Irving, TX, 75061

• Over 25 years of Engineering & Management experience focusing on Facilities and project development.

• Outstanding leadership, coaching, management, and supervision abilities to guide and lead field staff

(technicians, Engineers, Managers, Etc.) and other operational personnel to ensure goals are aligned with site operation’s needs.

• Financial management skills, including the ability to analyze P&L statements, develop operating budgets, and forecast expenditures.

• Ability to multitask and prioritize many different projects, developing business plans and providing guidance and direction for the successful implementation of multiple projects.

• Proven experience in running and improving maintenance planning and scheduling systems and formal root cause failure analysis of plant process equipment.

• Team leader and help to develop and implement organization’s energy management strategies.

• Exercise high level of initiative and judgment in handling daily operational activities and client inquiries

• Excellent working knowledge of proper equipment design, operation, and maintenance.

• Experience with motivating and driving accountability with maintenance teams.

• Proven customer service skills, Communication, and negation skills.

• Strong analytic and problem-solving skills which allow me to see the big picture and help present solutions to resolve any issues that may present themselves.

Facilities Manager SODEXO

(US, DALLAS) 2021- PRESENT

provides team leadership for facility maintenance services

hands on maintenance of HVAC, electrical, plumbing, critical systems etc;

probe potential problems, apprise manager and create action for resolutions;

works with on-site teams to achieve safe and efficient results;

negotiate pricing on vendor-assigned work

focal points for owner and management communication

meets budget and KPI expectations. Team and customer service oriented;

maintaining multiple site services including HVAC, electrical, plumbing, critical equipment, etc;

managing software approval and work order update with all realted projects documents.

implements safety conditions and training to adhere to auditing procedures and statutory regulations PROFESSIONAL SUMMARY

Abdelkarim Hirsh

Facilities and Projects Director

Page: 2

Nakheel PJSC Developer Facility

& Operation Technical Manager.

2006– 2021

• Initiate, implement, and manage the plant maintenance programs based on best practices in the Retail industry, with an emphasis on equipment condition inspections, planning/scheduling, high quality maintenance repairs, and safety, health & environmental policies and procedures.

• Analyze operational data and equipment performance history to deliver improvements in critical maintenance related metrics including unplanned downtime, PM compliance, schedule compliance, Mean-Time-Between-Failures, and maintenance related costs.

• Financial management skills, including the ability to analyze P&L statements, develop operating budgets, and forecast expenditures

• Coordinate with cross-functional departments (Engineering, R&D, Supply Chain, etc.) to ensure operational effectiveness in new plants and expansions, and life cycle cost considerations in global equipment procurement activities.

• Act as first level escalation support for inventory control and maintenance planning 24/7 ensuring space and support systems are available.

• Oversee operations in a crisis situation ensuring the safety and security of customers, guest and assists.

• Managing a portfolio of client facilities consisting of the residential owner association buildings and malls department, includes some of the world’s recognizable retail landmark, and largest trading hub for Chinese products outside china with a landmark dragon mart, with the developer company Nakheel Jpsc and technical service for new developing projects.

• Provide senior management with guidance on all aspects of engineering support, environmental controls, and the property's operational performance.

• Manage the coordination and supervision of all technical consultants, work through the required concept, review, design, including tendering and procurement for construction and FM services.

• Manage, oversee, and provide leadership for all locations and staff within assigned territory, at real estate and Projects portfolio.

• To provide a service that ensures all mechanical and electrical equipment is running to its optimum performance and that all departmental SLA’s and KPI’s are met; react in a timely manner to Trouble Tickets (TT)

• Ensure Daily, Weekly, Monthly technical check as per PPM schedule is completed safely, cost effectively, on time and to a satisfactory standard.

Abdelkarim Hirsh

Facilities and Projects Director

Page: 3

Email: ad1fto@r.postjobfree.com

• Create and manage Engineering and Facilities budgets for the site, both capital (CAPEX) and operational

(OPEX) ensuring all costs associated with property operations are managed with direct guidance and oversight.

• Produce weekly reports covering metrics and performance of the site and team Line management of Engineering & Facilities staff

• Recruit, train and develop guidance to the center staff in the area of operations, Engineering, and customer service, and apprentices as necessary.

• Provide operations support as necessary for special events and holidays.

• Directing and planning critical central services including fit-out and FM problems, reception, protection, maintenance, mail, archiving, cleaning, catering, waste disposal, and recycling.

• Demonstrate Awareness of HSE policies and procedures and ensure all procedures are conducted safely and within HSE guidelines, intended to prevent accident or injury in workplaces or public environments.

• Monitoring, demonstrating, and facilitating the proposal process of current and prospective clients for project creation, proposal drafting, contract negotiations, and client presentation using performance management strategies and technique.

Abdelkarim Hirsh

Facilities and Projects Director

Page: 4

Email: ad1fto@r.postjobfree.com

Alsharqawi Electromechanical Contracting Company

Nov-1997 – Aug-2006

MEP Technical Director

• Ensure a technically competent project team by selecting qualified contractors based on previous experience, quality and price. Carry out regular work sampling during the project and proactively feedback to the contractor and consultant team and senior management.

• Timely preparation of detailed engineering proposals for the company complete range of products and services, issuing the final certificate for payment.

• Financial management skills, including the ability to analyze P&L statements, develop operating budgets, and forecast expenditures

• Lead the project by providing leadership and direction to teams deployed, ensuring the framework and process are implemented, and tools and resources have been provided for successful project delivery.

• Assist the client in the final acceptance of the handing over of the project.

• In addition to the day –to- day quality control services performing substantial completion inspection of the work, furnish defects lists and perform the final inspections and testing to determine whether the individual units of the work have been completed in strict compliance with the terms of the contract.

• Review, approve and transfer to the client all operations and maintenance manuals, spare parts lists, etc.…which have been prepared by the contractor as per contract requirements.

• Manage and direct the operation of the engineering departments.

• Set goals, establish priorities, manage resources, develop concepts and approach, review projects progress and results, make management decisions.

• Act as the technical authority in various aspects of the project.

• Undertake the full scope of tasks given the complexity of duties assigned, and the independence of action required. This includes the exercise of technical, functional and managerial supervision over professional, technical and clerical staff as assigned.

Jordan National Shipping Line Company LTD

Aug 1990 – Sep-1997

Operational Chef Engineer

• Maintain & repair the electrical, electronics, hydraulic & pneumatic machinery& equipment’s.

• Responsible of all the electrical & electromechanical works on the ship. (pumps-motors- generators-compressors- portable & fixed Hydraulic and electromechanical cranes, switch board, control panels Boards, steam and electrical central boilers, Transformers, radars, and Kitchen equipment. Abdelkarim Hirsh

Facilities and Projects Director

Page: 5

EDUCATION / CERTIFICATIONS / TRAINING

Email: ad1fto@r.postjobfree.com

• Provide logical methods by which the more common troubles may be identified and localized.

• Recommend emergency repairs that will keep the equipment in Operation.

• Suggest operating procedures, outlines inspection programs that will Help ensure, safe, efficient, economical and dependable operation.

• Inspected all electrical systems throughout the ship to ensure efficiency and proper functioning.

• Led field teams delegating, assign specific tasks to each engineer.

• Ordered supplies for the installation and/or maintenance of electrical equipment.

• Researched the latest technology regarding electrical engineering as well as competitor systems and products.

• Responsible of studying & arrangement of the spare parts required at Any of the ships and the quotation at any of the offshore at worldwide.

• Studying and evaluating the condition case of any ship at any shipyard around the world which will be added to the company.

• B.SC in Electrical Engineer. Far Eastern University. Manila, Philippine 1985-1990

• Diploma in Electronics &Communications Engineering. Arab Community College. Amman-Jordan1983-1985

• Business Administration Course. Carolina international university 2010.

• Lean six sigma methodology and applications

• Facility Management Course 2011

• Fire Alarm & Lightning Systems Design Certificate

• Illumination, L.V. & H.V System Design

• Member of I.E.E.E./ I.E.E / P.E.S

• Association Member MEFMA

• Change Management on organizational level.



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