Project Manager Management

John Jewell

Leesburg, VA *************@*****.***

703-***-**** www.linkedin.com/in/john-jewell

Strong background in project/program management, process development, software development and testing, and training. Project Manager Lead at Verizon; Associate Director of Corporate Program Office and Senior IT Technical Director at AT&T; Senior Consultant at Accenture.

KEY COMPETENCIES

Project Management

Process Development

Process Documentation

Application Development

Software Testing

Microsoft Project

Management Consulting

Visio

Training

Career Experience

Self-employed 2022-2023

Founded eCommerce business and grew sales by 400% within a year

Verizon (Ashburn, VA)

Project Manager Lead / Business Manager, Professional Services 2020-2022

SPOC for Professional Services Public Sector process and Service Operations reporting

Used SAP, Salesforce, Clarity, and Business Intelligence to create presentations for weekly fourth- and fifth-level meetings (Cyber Security, Advanced Comms, Labs, Intel Edge).

Created reports for each completed service order and reduced project startup latency by 38%.

Developed and stakeholdered process flows and documentation for Public Sector projects.

Created user stories and used Jira to manage enhancements via daily scrum calls.

AT&T / SBC / Pacific Bell (Oakton, VA)

Sr. Quality/Process Program Manager – Federal Program Management Office 2016-2020

Member of PMO charged with offering solutions to Federal Government requirements.

Program Manager for proposal with a Federal Agency. Granted Public Trust Clearance.

Led matrixed team to create processes for vetting vendors and onboarding contractors. Reduced onboarding time by 60% and ensured compliance with AT&T guidelines.

Developed and stakeholdered Visio process flows and documentation of AT&T’s Federal Proposal Development and ordering processes to improve efficiency and train staff.

Used Microsoft Project to maintain Program Schedule across organizations (e.g., IT, Customer Care, Architecture, Testing, Security) and Risk/Issue Logs for billion-dollar contract.

Chaired team responsible for reviewing proposed solutions to contract requirements. Edited and published Technical Solution Documents for each AT&T product on the contract.

Performance rated as “Exceeds” (top tier; upper 15% of employees).

Associate Director – Corporate Program Office (Oakton, VA) 2005-2016

Process SPOC of the AT&T portfolio project and program development processes (e.g., requirements, business case, development, testing, and implementation) across dozens of client organizations (i.e., business units) and factories (e.g., IT, Network Engineering, Customer Care, Network Operations, Finance, Security and Risk Management).

Owner of project management process documentation (e.g., Process Flows, Roles and Responsibilities, RACI, Project Schedule and Governance templates, Change Management, Program Management and Risk/Issue/Jeopardy Job Aids, project management tool user guide). Maintained project management process Sharepoint and website.

Conducted training sessions for thousands of PMOs, Product Owners, Project Managers, and Project Team Members and audited projects to ensure process compliance.

Coordinated with Agile Center of Excellence to customize processes for Agile Development.

Presented process overviews to 5th-level executives and their staff.

Wrote and edited monthly process newsletter with a distribution list exceeding 13,000.

Three-time recipient of Vice-President’s Cornerstone Award. Performance rated as “Exceeds” (top tier; upper 15% of peers).

Sr. IT Technical Director, System Test (San Ramon, CA) 2002-2005

Led thirty-five employees and contractors in maintaining the test environment and testing bi-monthly software releases for Pacific Bell’s billing software. Completed each testing cycle on schedule. Responsible for recruiting, training, performance evaluations, and compensation.

Led peer group to create a unified vision of Billing testing for SBC (i.e., former Ameritech, Southwestern Bell, and Pacific Bell) to facilitate consolidation of merged companies.

Personally provided DBA and environment support to daily regression test system.

Performance rated as “Far Exceeds” (top tier; upper 5% of peers).

Sr. IT Technical Director, Billing Infrastructure & Development (San Ramon, CA) 2000-2002

Led a Project Management Organization (PMO), Database Administrators, software developers, and software performance analysts totaling twenty-two employees.

Personally managed dozens of infrastructure projects including a 30k-hour effort.

Implemented a CMM-based project management methodology.

Performance rated as “Far Exceeds” (top tier; upper 5% of peers).

IT Team Lead, Revenue Management (San Ramon, CA) 1997-2000

Supervised fifteen analysts responsible for SBC West's Accounts Receivable software

Managed projects and personnel, created estimates, performed code reviews and testing.

Personally provided 24x7 support to both production operations and test organizations.

Application received no production defects during this period.

Performance rated 2nd and 1st, respectively, in organization of approximately 800.

Program Manager, Advanced Communication Network (San Ramon, CA) 1997

Supervised program to implement new billing system with team of forty-nine analysts.

Accenture

Senior Consultant (Cleveland, OH) 1992-1997

Led Operational Readiness Team of 25 for initial Sprint Spectrum PCS Mobility retail stores.

Programmer and Requirements Analyst for Pacific Bell (later hired by Client).

Programmer and Release Management Analyst for Bank One.

PROFESSIONAL CERTIFICATIONS

Project Management Professional (PMP) 2007-2021

Six Sigma Yellow Belt

Lean Management Certification

Graduate of AT&T’s Agile Development Bootcamp

EDUCATION

Kent State University

Master of Business Administration, Management Science and Marketing

Bachelor of Science, Accounting (Summa Cum Laude)

GMAT 95% percentile; ACT 99% percentile

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