Nicholas Delavega // ad1fs2@r.postjobfree.com // cell 214-***-**** // Rockford, IL.

I seek to challenge myself and work for companies with high standards, and inspiring missions. I consider myself to be an effective communicator and strive to streamline processes to operate as efficiently as possible, while promoting the success of others. I exercise my brain by beta testing software, learning Linux systems administration, editing and creating video, and producing music in various operating systems and Digital Audio Workstations. With 25 years in customer service and management, I continue to enjoy engaging with people on a daily basis, leading a team and educating the public on the topics related to my work and interests. Assistant Store Manager - Osmium Coffee Bar

Dark Matter Coffee 9/2019 -Current // Chicago, IL. I currently am at Dark Matter Coffee, and have a great relationship with my leadership, customers, and employees. As ASM I maintain high customer service standards through training, create drinks, maintain grounds, set goals and agendas, order all products, and empower others in my shop to grow with the company through training and conversations to see the big picture. I’ve managed multiple locations, and most recently accepted my position at Osmium bringing my strengths to the store, increasing sales, bettering staff retention, training processes, and meeting increased sales targets., This is a fast paced, customer focused environment with tight workspaces and constant updates to product availability, making each day a fun set of variables to work out and optimize to get it all done while delivering top quality coffee and customer experiences Shipping/Receiving Clerk

Schoolhouse Electric & Supply Co. 10/2018 - 6/2019 // Portland, OR. This position was highly variable. I packed and shipped items ranging from pencils to pallets both domestically and internationally. This was done to a specific company standard and I was exemplary in my execution of assignments. Being flexible and open about my desire for advancement in the company, I trained new hires, worked shifts in the receiving department as needed to keep merchandise flowing through our pipeline, and refined processes and training documentation with department and warehouse leadership. Center Manager

The UPS Store - MFBox, LLC. // 10/2014 - 8/2018 // Chicago (metro), IL I managed three centers for MFBox, LLC. during my time with The UPS Store. Technical tasks included troubleshooting local hardware and software issues both with and without helpdesk support, monitoring and maintaining video surveillance systems, MFC hardware, keyless entry system administration, report generation using company specific programs and Quickbooks, custom print setup and execution with Ricoh Fiery Workstation. On occasion I would replace POS PC hardware components, peripherals, or complete systems. Nontechnical responsibilities included interviewing, training, and disciplining staff. Daily tasks included auditing tills, reviewing footage for loss prevention, managing house accounts, and proactively resolving any customer issues. I handled damage claims, custom orders, and coordinating retrieval of shipments from customers. I refined store operations to maximize growth and oversaw eight perfect store scores from regional inspections.

Associate Team Leader of Guest Services

Whole Foods Market // 4/2009 - 8/2014 // Dallas (metro), TX At Whole Foods Market my technical tasks were piecemeal, though if the one IT employee was away or busy I was often the go-to for printer issues, general Windows information, internal network navigation, broken Excel macros, projector and PA setup for store meetings, and many minor technical issues.

I took charge of the promotion and motivation of fundraising for donation drives and organized extracurricular activities to further benefit those in need, while attracting guests. I maintained the team’s budget, controlling expenses from packaging to labor to reduce waste. I was responsible for hiring/firing, conflict resolution, preventing loss, as well as assuring PCI and OSHA compliance. General Manager

Suffer City Tattoos // 4/2007 -4/ 2009 // Dallas, TX At the shop, I did all computer builds, upgrades, software installation, and support to allow artists to focus on creativity. I assisted clients with art design, promoted a welcoming environment that was in compliance with the bloodborne pathogen regulations. I remained available to assist clients and artists outside of regular hours, maintained schedules and reconciled sales, payroll and deposits. I was also proactive in recruiting artists whom still work for the shop today. Store Manager and Certified Mechanic

B&B Bicycles // 4/1996 - 4/2007 // Dallas, TX

Not just a mechanic, I maintained customer databases, selected/built/upgraded all PC systems. I instructed both mechanic and riding technique classes, organized rallies and planned showcasing events. I tracked product stock and purchased items, working directly with our vendors and issuing payments.

I excelled in sales, custom bike design and assembly. Assuming the role of a marketing coordinator, I managed website content, created flyers and promoted sales. I offered conscious service our clients, by identifying their needs, considering their fitness and budget levels, to provide the best product possible. Additionally, I processed warranty claims with manufacturers and credit applications with Citi Financial.

Current & Past Certifications Include Texas Alcoholic Beverage Commission // Bloodborne Pathogens // Bicycle Mechanic // Servsafe Manager