Donna Kuzel

**** ****** **** #***

Sarasota, Florida 34233

941-***-****

ad1fr9@r.postjobfree.com

Qualification Summary

Very dependable and detail oriented professional with experience in providing excellent patient care. I managed all aspects of the front office while providing quality patient service and also support for the entire team. I have over 20 years’ experience in the dental profession from greeting patients to treatment planning and consultations. I know that I would be an asset to any progressive dental practice that can fully utilize my vast knowledge and skill in the dental profession.

Capabilities include:

Excellent patient care skills

Strong organizational skills

Good problem solving skills

Vast insurance knowledge in PPO and HMO’s

Detail Oriented

Team player

Strong computer skills

Strong Knowledge in Treatment Planning and Consultations

Areas of Expertise

Front Desk/Reception

Checked patients in and out in a timely and courteous matter

Kept doctors’ and hygienists’ schedules full and made adjustments accordingly

Verified patients’ insurance information

Entered patient data timely and accurately

Worked patient billing, payments, and collections

Worked accounts receivable and insurance aging reports monthly

Corresponded with patients, other doctors, and insurance companies when needed

Answered multi-line phones in a timely and friendly manner

Assisted other office staff whenever needed

Balanced payments at the end of each day

Worked on office promotions and specials

Confirmed appointments

Stayed current with patient recalls

Financial Coordinator

Filed insurance claims

Corresponded with insurance companies to ensure proper payment

Handled all patient billing, payment arrangements, and collections

Implemented new and improved ways to ensure accuracy in all billing

Discussed treatment plans with patients for case acceptance

Explained insurance plans to ensure patients’ understanding

Resolved issues with insurance companies and patients’ billing accurately and efficiently

Patient Service and Support

Provided quality service to patients

Helped resolve any patient concerns

Helped to keep the flow of patients moving in order to keep on schedule

Trained new and fellow employees on software programs and other various office duties

Monitored and scheduled continuing education classes for staff

Management and Supervision

Supervised and assisted all aspects of operations

Investigated and solved patient problems, resolved issues for and between staff

Promoted team participation

Implemented new ideas for better customer service, productions, and collections

Instructed staff on proper procedures for HIPPA compliance

Monitored staff’s hours for payroll, vacation time, and benefits

Designed a new, more user-friendly handbook and kept it up to date

Scheduled and lead monthly staff meetings

Had a collection ration between 97 to 98.6%

Technology

Proficient in Microsoft Word, Microsoft Works, and Microsoft Office including Outlook

Proficient in other computer program such as Eaglesoft, Dentrix, Softdent, and Easy Dental

Knowledge to learn other programs easily

Employment History

●Smile Design Dentistry., Sarasota, FL - May 2019 to Present

Linda Laabs, D.D.S., Sarasota, FL - March 2015 to May 2019

Sarasota Periodontal Associates, Sarasota, FL - September 2014 to March 2015

Livy Stoyka, D.D.S., Bradenton, FL - March 2013 to September 2014

Thomas Bowles, D.D.S., Sarasota, FL - March 2009 to March 2013

References

Holly Sprout, RDH Account Manager, OraPharma 941-***-****

Tanya Beckhorn, CDH co-worker 941-***-****

Dr. Kenneth Ross, Sarasota Periodontal Associates 561-***-**** (cell) 941-***-**** (Office)

In closing, I am very interested in the position that you have available at your dental office and look forward to meeting with you so that we can discuss this position further. I am a dedicated employee that has made a career out of the profession I have come to love. Thank you in advance for taking the time to meet with me.

Contact this candidate