Elizabeth A. Shultis

*** **** *** *****, *******, OH 43074

614-***-**** ad1fqx@r.postjobfree.com

S UMMARY

20+ years Experienced Director of Customer Service with a demonstrated history of working in facilities and supply chain services industry. Skilled in Account Management, Relationship building, Operations, C-Suite customer facing, Recruiting and Healthcare. Known as a hard worker, not afraid to try something new, competitive, friendly, builds relationships that last in business. P R O F E S S I O N A L E X P E R I E N C E

LPGA Board representative, Communications Director and Handicap Chairperson LPGA Amateur Columbus Chapter

Volunteer Position

March 2022 – Present

• Oversight of the LPGA Brand Guidelines to ensure that the Chapter is in full compliance

• Supervision of all Chapter communications including the Chapter website, social networks, newsletters, e-blasts

• Promotion of the Chapter and its events

• Handicap compliance review

Certified Yoga Instructor

Vidya Yoga

Delaware, Ohio

October 2021 – August 2022

• Connect with students through guided instruction and fun intelligent sequencing

• Guide students through a 60-minute yoga class

• Offer training recommendations to improve yoga practice Certified Yoga Instructor

Self Employed

February 2020 – Present

• In person Yoga instruction

• Remote based Yoga instruction via Facebook live

• Developed Co-Ed yoga classes at NorthStar Golf Club Assistant Girl’s Golf Coach

Big Walnut Schools

August 2019-February 2022

• Program management, communications to golf coaches and parents

• Provided supervision, instruction to prepare for golf tournaments

• Enforced rules and provide guidance on regulations

• Developed safe sport environment

Director of Customer Service

Economy Linen Healthcare Services

Remote Position

February 2019 – March 2020

• Program management, communications, and brand management

• Managed 12 direct reports at Nationwide Children’s Hospital

• Oversaw customer service and programs for over 30 hospitals and off-site locations

• Managed sales and customer service team as well as supervision of on-site hospital distribution teams

• Worked with eight of the company’s largest accounts

• Drove external business development

• Interview potential candidates for placement to work with Economy Linen

• Delivered and maintained CRM for management team

• Delivered monthly meetings with hospital staff

Executive Recruiter

Hire Horizons

Remote Position

February 2018-January 2019

• Interviewed candidates for roles assigned

• Utilized search engines, Indeed, LinkedIn, and other sources to qualify candidates for clients

• Composed and wrote candidate executive summaries to present for clients review of qualified candidates

• Built relationships with potential candidates and clients by talking on the phone, e-mail correspondence and social media platforms

• Sourced and placed Engineering, Technical Sales & Marketing, Operations, and Executive Management professionals within a wide variety of industries Surgery Scheduler

Orthopedic Foot and Ankle Center (Orthopedic medical practice) Westerville, OH

October 2017-February 2018

• Delivered compassionate care to patients in a large orthopedic foot and ankle medical practice

• Acted as a liaison for the doctor and patient to primary care physicians, surgery centers and hospitals

• Coordinated the doctor’s weekly surgery schedule

• Organized surgery schedule including, dissemination of surgery orders, patient’s medical history, pre- admission testing, and pre-certification with the insurance company

• Maintained accurate information in the patient’s chart, surgery scheduling system, and appointment scheduling system

• Communicated pertinent clinical information to appropriate team members when necessary

• Assigned appropriate equipment, staff and resources for surgeries National Client Manager

BrightView Enterprise Solutions (Landscape services) New Albany, OH

September 2015 – February 2017

Managed 7 clients with contracts valued at $14M

Nurtured client relationships to drive sales and brand loyalty at BrightView

Won new business with routine follow-up meetings by effectively communicating the value adds of BrightView

Developed a high level of trust with the clients by demonstrating a thorough knowledge of their needs and the company’s service options

Managed all clients touch points in the organization to ensure accurate and timely established metrics were delivered to the client

Fostered strong brand loyalty by managing client expectations, clearly communicating client goals with service delivery and operations teams, and proactively resolving service escalation requests

Effectively worked in a team environment by demonstrating adaptability, leadership, and strong time management skills

Major Accounts Service and Marketing Manager

Central Ohio Medical Textiles, COMTEX (Healthcare linen textile services) Columbus, OH

February 2013 - September 2015

Guided the Senior Management team in delivery of services to 236 healthcare facilities, including 3 major health systems: OhioHealth, Mount Carmel, and The Ohio State University Medical Center

Prepared and communicated accurate customer relationship information to support customer retention and identify new sales opportunities

Assisted the COO in on-going management of company objectives including organizational planning, client relationship administration, and regulating healthcare linen standardization

Assisted the COO with the development of new hospital and clinic business by identifying, marketing, direct selling

Managed the renewal of $5M contract with Genesis Health System and a new contract of $20M for the Ohio State Medical Center

Proposed green initiatives to labs, surgery and labor and delivery departments

Managed multi-dimensional client meetings by integrating inventory management and product development information with supply chain team and clinical staff Manager of Linen Distribution and Customer Service Central Ohio Medical Textiles, COMTEX (Healthcare linen textile services) Columbus, OH

June 2009 - February 2013

Exceeded sales goals by demonstrating a strong knowledge of the customer at COMTEX

Developed and consistently evaluated delivery route structures to optimize customer service and efficient delivery of healthcare textiles

Effectively managed client relationships through daily delivery updates, periodic client newsletters, account reviews, coordination of bi-annual textile audits and facilitation of annual customer service satisfaction survey

Partnered with service delivery and operations teams to discuss client feedback and create solutions to deliver an outstanding client experience

E D U C A T I O N

B.S. Human Services, Cazenovia College, Cazenovia, NY-1999 T E C H N I C A L K N O W L E D G E

Microsoft Office Suite including PowerPoint, Outlook, Word and Excel Online Operating system for Linen Distribution, Sales Force, Customer Relationship Management system

V O L U N T E E R WORK

Freedom ala Cart - Mentorship – 2022 - Present

Out of Darkness – Volunteer – 2022 – Present

Vineyard Church Delaware Youth Leader – 2017 – 2020 Vineyard Church Delaware Children’s Ministry – 2004 – 2010 Girls on the Run – 2019 – 2022

Fleet Feet 5k events – 2018 – Present

Food Pantry support and distribution – 2003 - Present LEADERSHIP SKILLS

Residence Assistant-Cazenovia College, Junior and Senior year Admissions Volunteer-providing tours to prospective students for Campus Admissions Office

Who’s Who in College 1999

Peer Mentoring Program-Cazenovia College

Yoga Teacher Training - 200 Hours to be completed February 2020 (GIVE Yoga, RYT)

Yoga Teacher Certification – 100 hours January 2019 (GoYoga RYT) Certified Counselor Salesperson Training-Completed October 2018 HOBBIES

Running (completed 14 races 2018), Volunteering, Golfing, Hiking, Yoga

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