BRANNON LEONARD

CUSTOMER SERVICE SPECIALIST/SALES

CONTACT

PROFILE

210-***-****

brannontiffanyleonard@ gmail.com

Results-oriented sales professional with 15+ years of experience in consumer products and a proven track record of exceeding monthly sales quotas. Highly skilled at creating and maintaining strong customer relations to generate repeat business. Proficient in effective sales strategies and exceptional presentation skills.

Analytical thinker who excels under pressure. Goal- and team- oriented with strong leadership skills.

SKILLS

EXPERIENCE

ATM Systems Specialist - Citibank

2022 – Present

Ensuring that ATMs are reliable, secure, and accessible to customers

Monitoring and Troubleshooting

Remote Support

Documentation

Compliance and Regulation

Emergency Response

Mobile Sales Expert – T-Mobile T-Mobile

2017 - 2022

Managed and trained associates to deliver outstanding store experiences, emphasizing product knowledge and customer service excellence.

Developed and implemented effective sales strategies, consistently achieving and exceeding profitable sales results and promoting customer loyalty.

Approached service and sales needs with composure and integrity, resolving customer concerns and inquiries promptly.

Built and nurtured customer relationships, ensuring a thorough understanding of products and services to tailor solutions to individual needs.

Conducted market research to stay updated on industry trends, incorporating key information into customer interactions for increased sales success.

Sales

Customer Service

Communication

Leadership

Problem-Solving

Active Listening

Time Management &

Planning

Collaboration

EDUCATION

MacArthur High School

2010

RELEVANT

QUALIFICATIONS AND

ATTRIBUTES:

Strong customer

service skills with a

focus on maintaining

customer satisfaction

and generating

repeat business.

Proven ability to

handle inbound calls

effectively and efficiently, resulting in high customer satisfaction.

Proficient in active listening, conveying information clearly, and responding to customer inquiries with professionalism.

Excellent organizational and time management skills, consistently achieving and exceeding sales quotas.

Demonstrated capability to excel under pressure and adapt to challenging situations, maintaining composure.

Exceptional presentation skills and a commitment to promoting customer loyalty.

Strong leadership qualities, including supervisory experience in prior roles.

Sales Associate - Walmart

2012- 2016

Executed visual merchandise strategies to attract buyers by arranging product displays that maximized visual appeal.

Maintained meticulous stockroom organization and conducted routine maintenance checks to ensure inventory accuracy.

Processed sales transactions and provided exceptional customer support, addressing inquiries and offering product knowledge.

Oversaw product deliveries, verifying shipments against purchase orders to maintain inventory accuracy.

Crew Leader – McDonald’s

2008 – 2012

Ensuring that ATMs are reliable, secure, and accessible to customers

Supervised and trained crew members, ensuring high-quality service by providing ongoing coaching and feedback.

Monitored food preparation, inventory, and budget compliance, managing resources efficiently to meet customer demands.

Coordinated and organized crew activities, optimizing workflow for efficient operations and delivering on customer expectations.

Contact this candidate