Customer Service Coordinator
Resume:
AINA OLORUNTOBA OLUGBENGA
Email: ad1fkf@r.postjobfree.com
**, ********* ******, *****, *****.
PERSONAL PROFILE
Results-oriented business administrator with a proven record of optimizing operational efficiency and facilitating organizational growth. Adept at overseeing a wide range of administrative functions, including budget management, project coordination, and resource allocation. Skilled in fostering cross-functional collaboration and communication, driving productivity, and ensuring compliance with company policies and regulations. Exceptional problem-solving and decision-making abilities, complemented by strong analytical skills.
SKILLS MATRIX
• Personal Effectiveness
• Time Management
• Emotional Intelligence
• Problem Solving
• Communication
• Teamwork
• Collaboration
• Ability to pay attention to detail.
• Ability to work under pressure with or without supervision.
• Creative, target-driven with excellent organization skills. TRAINING ATTENDED
• Document Control & Record Management
• Talent Management Training – HR Professionals Network
• Media & Communications Training
• Digital Marketing Fundamentals
• Jobberman Soft skills Training (Financial Literacy) EXPERIENCE
(OIG) Group
Position held: Head of Procurement / Relationship Manager (December 2021 till date) Duties:
• Developing procurement strategies that are inventive and cost-effective.
• Sourcing and engaging reliable suppliers and vendors.
• Negotiating with suppliers and vendors to secure advantageous terms.
• Reviewing existing contracts with suppliers and vendors to ensure on-going feasibility.
• Building and maintaining long-term relationships with vendors and suppliers.
• Approving purchase orders and organizing and confirming delivery of goods and services.
• Performing risk assessments on potential contracts and agreements.
• Controlling the procurement budget and promoting a culture of long-term saving on procurement costs.
• Overseeing and managing the IT systems that track shipments, inventory, and the supply of goods.
• Preparing procurement reports.
ACCESS BANK PLC
Position held: Customer experience/Marketing (January 2019 – June 2021) Duties:
• Communicating with customers to resolve issues or concerns regarding products or accounts, such as opening new accounts or transferring funds between accounts
• Processing transactions such as deposits, withdrawals, or loan payments on behalf of customers
• Processing wire transfers and other complex transactions.
• Reviewing account statements and other financial documents to ensure the accuracy of entries.
• Performing cash handling duties, such as processing payments from customers using automated teller machines (ATMs) or hand-held devices.
• Providing information about bank products and services to potential clients.
• Processing account transactions such as deposits, withdrawals, or loan payments on behalf of customers.
• Responding to inquiries about account balances and other general customer service inquiries
• Maintaining accurate records of account activity and transactions to ensure compliance with industry standards and regulations.
DIAMOND BANK PLC
Position held: Bank Operations Unit/ Customer Experience Unit (February 2013 - August 2018) Duties:
• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Take ownership of customers' issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused on that mission.
• Develop service procedures, policies, and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep ahead of the industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
GUARANTY TRUST BANK
Position: Cashier Function (December 2008 – May 2010)
• Processing deposits and withdrawals.
• Introducing new members to the banking platform and software.
• Performing regulator account maintenance.
• Opening and closing accounts as required for members.
• Dealing with customer inquires.
• Performing general administration tasks.
• Helping customers with loan and mortgage applications.
• Operating both the UK and overseas currency tills. EDUCATION
University of Lagos 2010 – 2014
Bachelor of Science, Business Admin
Osun State Polytechnic Iree 2006 – 2008
(OND) Marketing
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