HUIT-JANDEL KAMPIZE

Charlotte, NC *****

704-***-****

ad1fjl@r.postjobfree.com

Efficient and highly accurate administrative professional bringing solid background in customer service environments. Manage reception areas, paperwork, and communications with ease. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Calendar management

Intake documentation

Electronic medical records systems

Call screening

Schedule management

Data analysis

Schedule coordination

Credit and Cash Payments

Guest Amenities

Check In and Check Out Procedures

Hotel Safe Deposits

Reservations Management

Room Key Issuance

Problem Solving

09/2022 to Current

LE MERIDIEN & SHERATON CHARLOTTE HOTEL

Charlotte, NC

Front Desk Agent

Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns. Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities. Completed end-of-day reporting and balanced registers to maintain financial accuracy. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Posted charges, updated accounts and issued bills to departing guests. Handled payment processing and provided customers with receipts and proper bills and change. Worked with housekeeping and maintenance staff to address and resolve building and room issues. 04/2022 to 09/2022

PINK ENERGY

Charlotte, NC

Scheduling Coordinator/ Command Center

Avoided overbooking and errors through proactive communication about new appointments and schedule changes.

Followed up with scheduled individuals and completed intake form. Oversaw schedules by engaging individuals through text, call and email. Identified and addressed call-offs, no-shoes and other issues impacting scheduling. Delivered fast and friendly service to handle questions and service complaints. 05/2021 to 04/2022

AMBASSADOR PERSONNEL

Charlotte, NC

Front Desk Coordinator

Organized employee records consistently, staying compliant with internal and government requirements Interpreted and explained human resources policies, standards, and regulations Listened to customer requests and specifications and made suggestions to appropriately fulfill needs Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships.

01/2020 to 07/2021

INSTACARD

Charlotte, NC

Shopper

Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produced and meat and SUMMARY

SKILLS

EXPERIENCE

delivered groceries on-time to the exact location specified Satisfied customers with quick, accurate service under tight deadlines Develop close relationships with customers, build loyalty clientele and go the extra mile in deliveries, or helping older customers put groceries away

Accomplished multiple tasks in a fast-paced environment Answered customers' questions about products, prices, and availability. 01/2020 to 12/2020

THREE AMIGOS

Charlotte, NC

Waitress

Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times

Answered phone for takeout orders and responded to service questions Resolved complaints and issues involving both guests and employees 01/2019 to 01/2020

STARBUCKS

Charlotte, NC

Barista

Prepared and served coffee, espresso drinks, blended coffees and teas. Followed health, safety and sanitation guidelines to pass state inspections. Described menu items to customers and suggested appealing products. Addressed and resolved customer concerns to maintain brand loyalty. INTERNATIONAL STUDIES: INTERNATIONAL STUDIES Expected in 06/2024 University of North Carolina At Charlotte, Charlotte, NC ASSOCIATES OF ART 02/2022

Central Piedmont Community College, Charlotte, NC

06/2019

English Garinger High School, Charlotte, NC

French:

Native/ Bilingual

Swahili:

Native/ Bilingual

EDUCATION AND TRAINING

LANGUAGES

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