Front Desk Customer Service
Resume:
HUIT-JANDEL KAMPIZE
Charlotte, NC *****
**********@*****.***
Efficient and highly accurate administrative professional bringing solid background in customer service environments. Manage reception areas, paperwork, and communications with ease. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Calendar management
Intake documentation
Electronic medical records systems
Call screening
Schedule management
Data analysis
Schedule coordination
Credit and Cash Payments
Guest Amenities
Check In and Check Out Procedures
Hotel Safe Deposits
Reservations Management
Room Key Issuance
Problem Solving
09/2022 to Current
LE MERIDIEN & SHERATON CHARLOTTE HOTEL
Charlotte, NC
Front Desk Agent
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns. Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities. Completed end-of-day reporting and balanced registers to maintain financial accuracy. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Posted charges, updated accounts and issued bills to departing guests. Handled payment processing and provided customers with receipts and proper bills and change. Worked with housekeeping and maintenance staff to address and resolve building and room issues. 04/2022 to 09/2022
PINK ENERGY
Charlotte, NC
Scheduling Coordinator/ Command Center
Avoided overbooking and errors through proactive communication about new appointments and schedule changes.
Followed up with scheduled individuals and completed intake form. Oversaw schedules by engaging individuals through text, call and email. Identified and addressed call-offs, no-shoes and other issues impacting scheduling. Delivered fast and friendly service to handle questions and service complaints. 05/2021 to 04/2022
AMBASSADOR PERSONNEL
Charlotte, NC
Front Desk Coordinator
Organized employee records consistently, staying compliant with internal and government requirements Interpreted and explained human resources policies, standards, and regulations Listened to customer requests and specifications and made suggestions to appropriately fulfill needs Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships.
01/2020 to 07/2021
INSTACARD
Charlotte, NC
Shopper
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produced and meat and SUMMARY
SKILLS
EXPERIENCE
delivered groceries on-time to the exact location specified Satisfied customers with quick, accurate service under tight deadlines Develop close relationships with customers, build loyalty clientele and go the extra mile in deliveries, or helping older customers put groceries away
Accomplished multiple tasks in a fast-paced environment Answered customers' questions about products, prices, and availability. 01/2020 to 12/2020
THREE AMIGOS
Charlotte, NC
Waitress
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
Answered phone for takeout orders and responded to service questions Resolved complaints and issues involving both guests and employees 01/2019 to 01/2020
STARBUCKS
Charlotte, NC
Barista
Prepared and served coffee, espresso drinks, blended coffees and teas. Followed health, safety and sanitation guidelines to pass state inspections. Described menu items to customers and suggested appealing products. Addressed and resolved customer concerns to maintain brand loyalty. INTERNATIONAL STUDIES: INTERNATIONAL STUDIES Expected in 06/2024 University of North Carolina At Charlotte, Charlotte, NC ASSOCIATES OF ART 02/2022
Central Piedmont Community College, Charlotte, NC
06/2019
English Garinger High School, Charlotte, NC
French:
Native/ Bilingual
Swahili:
Native/ Bilingual
EDUCATION AND TRAINING
LANGUAGES
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