Customer Service Administrative Support, Office Management, Admin

JANICE SCHAFROTH OFFICE MANAG ER

+1-303-***-**** **************@*****.*** Northglenn, CO 80233

Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization. Office Manager Colorado Premier Insulation, Commerce City, CO

● Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.

● Responded to customer inquiries via phone or email in a professional manner.

● Maintained confidential records relating to personnel matters.

● Resolved customer inquiries and complaints with timeliness and professionalism.

● Created and maintained filing systems to ensure accurate record keeping.

● Utilized excellent organizational skills to prioritize tasks effectively.

● Assisted in recruiting, onboarding and training new employees.

● Trained and onboarded new office staff members.

● Processed payrolls on a biweekly basis using accounting software.

● Managed office flow by providing direct support to visitors.

● Assisted with the development of marketing and promotional materials.

● Developed and implemented office procedures to improve efficiency.

● Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes.

● Led meetings, keeping staff informed of changes or new requirements in policies and procedures.

● Established relationships with external partners to facilitate business operations.

● Leveraged multi-line phone system to answer and transfer calls to staff members.

● Prepared purchase orders and routed to project manager for approval.

● Created and reviewed schedules, maintaining staffing levels to meet service goals.

● Implemented processes to streamline workflow throughout the office environment.

● Conducted research projects as required by upper management.

● Organized travel arrangements and itineraries for senior management team members.

● Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.

● Addressed and resolved client or customer inquiries to foster superior standards of service.

● Represented business in marketplace and developed relationships with key accounts to promote and market business.

● Developed existing team into high productivity, results-oriented unit through creative initiatives.

● Developed training modules and documentation to train staff. A

Home Care Provider Center Home Care, Brighton, CO

● Assistants in hygiene, bathing and dressing

● Provide all around home care needs to help clients live a better life in the comfort of their own homes

● Encouraged independence by helping clients perform activities of daily living.

● Maintained accurate records of patient progress, treatments and other relevant information.

● Transported clients to appointments or outings in accordance with safety regulations.

● Advised on nutrition and housekeeping, supporting activities of daily living.

● Provided emotional support to clients by listening attentively and responding compassionately during difficult times.

● Responded promptly to emergency situations in a calm and professional manner.

● Utilized problem-solving skills when encountering challenging situations with patients.

● Collaborated with family members regarding client's health status and treatment plans. Direct Support Professional Laradon Hall, Denver, CO

● Supervised and facilitated groups of up to five in development and training of individuals with developmental disabilities in a community setting with vocational and or volunteer activities.

● I provideded on location activities before and after daily outing

● Studied each participants history and background folders and learned how to log goals, achievements, behaviors and incident reports

● Learned safety care procedures to insure all clients and staff are safe at all times

● Picked location and assisted clients with lunch and snacks

● Organized a volunteer work schedule appropriate for clients functionality and skills

● Demonstrated effective communication skills, both verbal and written, when interacting with clients, families, and other professionals.

G .E.D in vocational skilled trade

References available upon request

Front desk receptionist ICU unit Saint Anthony Hosiptal, Unincorporated Adams County, Colorado M

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