ANGELA WILLIAMS

Ocala. FL ***** I 352-***-**** I ranch of hope ad1fj7@r.postjobfree.com

Professional Summary

Sell-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits. reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers. builds strong relationships and increases sales numbers. Dynamic Management and leadership with extensive experience in customer service. Highly organized professional, Stays calm under pressure. Organized and dependable candidate successful at managing mulliple priorities with a positive altitude. Willingness to take on added responsibilities to meet team goals.

Skills

• Recruitment and hiring • Employee relations and conmct resolution

• Financial administration • Natural leader

• Financial Management • Supply chain logistics

• Business planning • Cost reduction and containment

• Business a dministration • Report generation

• Customer acquisition • Strategic partnerships

• Search Engine Optimization • Expense reports

• Budgeting • Negotiation

• Consulting • Stocking and replenishing

• Business Development • Point of sale operation

• Staff Management • Order delivery practices

• Operations management • Verbal and wrilten communication

• Negotiation • Tobie setting knowledge

• Contract Management • Ordering procedures

• Strategic planning • Telephone etiquette

• Cost reduction strategies • Product promotion

• Management information systems • Performance improvement

• Work flow planning • Point-of-sale transactions

• Project development and life cycle • Customer engagement

• Supply Chain Management • Beverage preparation

• Budgeting and forecasting • Interactive communication skills

• Risk analysis and management • Food preparation and safety

• Leon manufacturing and quality systems • Cash Handling

• Complex problems analysis • Hospitality service experlise

• Con1roc1 Monogement

• Risk management

• Performance Evaluations

• Strategic planning

• Row materials, packaging and production

• Cross-functional communications

• Unsurpassed work ethic

• Operations monogemen1

• Conlroct Negoliolion

• logistics Management

• Purchasing and procurement

• Advanced !raining in Microfoft word, excel and

power point

• Soles background

• Project Management

• Superb time monogemenl skills

• Budgeting

• Procurement and soles

• Customer relations specialist

• Business administration

• Search Engine Optimization

• New produc1 introductions strategies

• Finance background

• Distribulion center management

• Startups and turnarounds background

Work History

Operations Manager

ARS Contracting - Ocala

• Soles expertise

• Food running

• Menu memorization

• Recipes and menu planning

• Hospital operations

• Food orrongemen1

• Equipment operation

• Cash register operation

• Cleaning and orgonizolion

• POS system use

• Reviewing data

• Filing

• Checking time cords

• Processing mileage

• Recording data

• Finonciol software

• Analyzing information

• Expense reimbursements

• Report writing

• Basic functions in Excel

• Team Player

• Thoroughness

• Planning and Coordination

• Identified and resolved unauthorized, unsafe. or ineffective practices.

• Set . enforced. ond oplimized internal policies to maintain responsiveness to demands. 12/2022 10 06/2023

• Established positive and effective communication among unit staff and organization leadership. reducing miscommunications. and missed deadlines.

• Devised processes to boost long-term business success and increase profit levels.

• Implemented process improvement lo shape organizational culture. optimize procedures for higher efficiency and help company evolve and grow.

• Introduced new methods, practices, and systems to reduce turnaround time.

• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Negotiated contracts with vendors and suppliers to oblain best pricing and terms.

• Analyzed and reported on key performance metrics to senior management.

• Supervised operations staff and kept employees compliant with company policies and procedures.

• Increased profit by streamlining operations.

• Directed initiatives to improve work environment, company cultvre or overall business strategy.

• Led hiring, onboarding and training of new hires to ful fill business requirements.

• Developed and implemenled strategies to maximize customer satisfaction.

• Developed and maintained relationships w ith external vendors and suppliers.

• Developed systems and procedures to improve operational qualify and team efficiency.

• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

• Recruited. hired, and trained initial personnel, working to establish key internet functions and outline scope of positions for new organization.

• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Cultivated and strengthened lasting client relationships using s1rong issue resolution and dynamic communication skills.

• Trained and guided team members to maintain high productivity and performance metrics.

• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• Launched staff engagement, gender diversity and cultural programs in addition lo robust reporting tool thal increased operational quality.

• Reduced financial inconsistencies white assessing and verifying billing invoices and expense reports.

• Reported issues to higher management with great detail.

• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Assisted in recruiting, hiring and training of learn members.

• Handled problematic customers and clients to assist lower-level employees and main lain excellent customer service.

• Implemented business strategies. increasing revenue and effectively targeting new markets.

• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Reduced bud getary expenditures by effectively negotiating contracts for more advantageous terms. CEO i 2/2017 to 01 /202 l

Lost N Found Things Inc - Ocala

• Built productive relationships w ith industry partners ond competitors to support strategic business objectives.

• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.

• Reviewed individual deportment performance and worked with leadership to improve processes, procedures. and practices.

• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.

• Developed key operational initiatives to drive and maintain substantial business growth.

• Addressed employee and managerial concerns and implemented correct ive actions to promote compliance.

• Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.

• Identified new revenue generation opportunities to maximize bottom-line profitability.

• Analyzed and tracked business metrics and mode appropriate adjustments to meel supply and demand needs.

• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.

• Mode large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.

• Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.

• Implemented strong hiring and training techniques lo promote team cohesiveness and streamline overall workflow.

• Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.

• Directed market expansions to propel business forward, meet changing customer needs.

• Negotioted terms of business acquisitions to increase business base and solidify market presence.

• Procured and coordinated new resources to achieve sales targets within optimal timeframes.

• Established foundational processes for business operations.

• Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.

• Created succession plans to provide continuity of operations during leadership transitions.

• Maintained P&L and shouldered corporate fiscal responsibility.

• Monitored key business risks and established risk management procedures.

• Devised and presented business plans and forecasts to board of directors.

• Led recruitment and development of strategic alliances to maximize u tilization o f existing talent and capabilities.

• Analyzed industry trends and tracked competitor activities to inform decision making.

• Established and maintained strong relationships with customers. vendors and strategic partners.

• Formulated and executed strategic initiatives to improve product offerings.

• Represented organization at industry conferences and events.

• Founded performance- and merit-based evaluation system to assess staff performance.

• Collaborated with legal. accounting and other professionol 1eams to review and maintain compliance with regulations.

• Directed technological improvements, reducing wos1e and business bottlenecks.

• Initiated strategy lo drive company growth and increase market shore and profitability.

• Developed innovative sales and marketing strategies to tacilitale business expansion.

• Managed financial. operational and human resources to optimize business performance.

• Cultivated company-wide culture of innovation and collaboration.

:rew Member

~cDonald's - Ocala

• Operated cash register to ring up final bill and process various forms of payment.

• Worked well with teammates and accepted coaching from management team.

• Cleaned and maintained all areas of restaurant to promote clean image.

• Became familiar with products to answer questions and make suggestions.

• Collaborated with team members to complete orders.

• Trained new team members on procedures, customer service, and sales techniques.

• Prepared products following restaurant, health, and safely standards and procedures. 04/2017 to 12/2017

• Addressed guest needs, questions, or concerns to create optimum experience onboard.

• Worked front counter, drive-thru and other areas.

• Provided excellent customer service by greeting customers and meeting quality expectations.

• Assisted other team members to achieve goals.

• Kept food preparation area, equipment, and utensils clean and sanitary.

• Took orders, prepared meals, and collected payments.

• Stocked shelves to organize aisles in assigned department.

• Escalated problems or complaints lo relevant supervisor or manager for resolution.

• Accurately operated cash register to process customer payments.

• Filled out daily shift log to record amount of food prepared, used and leftover.

• Reconciled receipt totals, cash and credit payments to address shortages.

• Brewed coffee and tea and changed out drink station syrups.

• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

• Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

• Prepared salads, soups and sandwiches for customers.

• Readied customers' take-out orders in secure bogs with appropriate amounts of condiments, silverware and napkins.

• Checked on dining areas frequently lo clean up spills, wipe down tables and restock stations.

• Completed milkshakes and ice cream desserts for customers.

• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

• Delivered exceptional service as illustrated through multiple positive Yelp reviews.

• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

• Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

• Kepi kitchen, counter and dining areas cleaned and sanitized.

• Prepared recipe ingredients by washing, peeling, cutting, and measuring.

• Properly labeled and stored food and fresh ingredients in cooler or freezer lo optimize freshness.

• Backed up servers by setting up trays and completing some food deliveries.

• Documented customer orders and conveyed special requests to kitchen staff. Time Keeper 12/1998 to 05/2005

Marek Brothers Systems - Houston, Tx

• Verified timekeeping records and handled any discrepancies with employees.

• Maintained payroll information by calculating, collecting, and entering data.

• Maintained employee privacy and protected payroll operations by keeping on information confidential.

• Updated employee files with new details such as changes in address or salary levels.

• Processed new hire paperwork and documents.

• Maintained employee confidence and protected payroll operations by keeping information confidential.

• Determined organizational payroll liabilities to keep employers in compliance with a ll applicable tax lows and regulations.

• Maintained 100% accuracy in transferring correct data from payroll spreadsheets into system.

• Issued paychecks on designated pay dotes to ovoid employee dissatisfaction.

• Responded to employee inquiries to clarify payroll issues regarding wages, deductions and loxes.

• Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees· paychecks to pay off debts.

• Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.

• Reconciled bank and payroll records routinely to verify accuracy.

• Filed payroll laxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.

• Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.

• Processed timecards and payroll data for team of employees.

• Developed and implemented payroll procedures to streamline workflow.

• Reviewed personnel records lo determine names, rotes of pay, occupations of new hires and changes in wage rotes.

• Maintained confidentiality of employee records and payroll information.

• Reconciled payroll discrepancies and responded to inquiries from employees.

• Prepared and submitted payroll taxes and reports to regulatory agencies.

• Audited timesheets and payroll records for accuracy.

• Responded lo employee questions and requests for information in timely and knowledgeable fashion.

• Processed manual checks for employees in accordance with company policies.

• Managed and updated employee benefits information.

• Tracked employee vacation, sick and personal time.

• Assisted with recruitment and onboording of new employees.

• Generated reports to track employee time and attendance. Waitress 07/1997 lo 12/1998

Dennys Restaurant - Houston, Tx

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Kept server areas clean and stocked to increase efficiency while working tables.

• Greeted new customers. discussed specials. and took drink orders.

• Used cash registers and credit cord machines to cash out customers.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Maintained customer satisfaction with limely table check-ins to assess food and beverage needs.

• Displayed enthusiasm and promoted excellent service to customers. successfully increasing referrals. and walk-in business.

• Collaborated with kitchen staff to correctly update customers on unavailable d ishes and wait times.

• Bussed and reset tables to keep dining room and work areas c lean.

• Folded napkins and prepared silverware sets to provide adequate supply for host station.

• Bussed tables during busy periods to assist staff and quickly turn over tables.

• Trained new waitstaff on proper food handling, customer service and safety p rocedures.

• Provided recommendations on menu items and upsold food and drinks to increase soles.

• Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

• Processed orders and sent to kitchen employees for preparation.

• Answered customers· questions. recommended items. and recorded order information.

• Presented menus to patrons promptly otter seating and answered questions about menu items, making recommendations upon request.

• Maintained thorough menu knowledge to sufficiently answer questions regard ing menu item sourcing, ingredients and cooking methods.

• Supervised dining table set-up to prepare for d iversity of event types, following strict service standards.

• Strategically timed check-ins with customers lo take orders and confirm satisfaction with meats ofter delivery, taking action to correct any problems.

• Checked guests' identification before serving alcoholic beverages.

• Collected payment for food and drinks served. balanced cash receipts and maintained accurate cash drawer.

• Carried out complete opening. closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Printed dining checks with tota l due, collected payment and offered receipts to complete transactions.

• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

• Supported needs of l 5 person wait staff who attended to specific needs of countless customers doily forfost food breakfast 24/7 restaurant with social relevancy and intentionality.

• Maintained order efficiency and accuracy through c lear communication with kitchen staff. earning numerous recommendations from satisfied customers.

• Inspected d ishes and utensils for cleanliness.

Front Desk Associate

Ranger Motel - Houston, Tx

• Used internal software to process reservations, check-ins and check-outs. 09/1996 to 07/1997

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.

• Answered multi-line phone system lo respond to inquiries and transfer calls lo correct deportments and personnel.

• Answered multi-line phone system and transferred callers to appropriate deportment or staff member.

• Greeted visitors and customers upon arrival. ottered assistance, and answered questions to build rapport and retention.

• Collected room deposits. fees. and payments.

• Maintained cleanliness and organization of front desk area.

• Asked customers questions to meet special requests.

• Confirmed important personal and payment information for compliance with security and payment card industry standards.

• Stored guest valuables in sole and individual boxes for security.

• Entered and updated sensitive customer information during check-ins and room changes.

• Answered guest questions and referred to local points of interest.

• Introduced customers to resort amenities with pleasant and helpful demeanor.

• Performed basic daily bookkeeping tasks.

• Maintained transaction security by verifying payment cords against identification.

• Oversaw fast-paced front desk operations and guests' needs al busy facility.

• Answered multi-line phone system and enthusiastically greeted callers.

• Issued room keys to guests upon check-in and answered questions regarding proper use.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.

• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.

• Calculated billings and posted charges to room accounts. reviewing charges with guests at checkout. Startup Founder 06/2022 to 04/2023

Singapore Ranch of Hope Foundation -Ocala

• Conducted target market research to scope out industry competition and identify advantageous trends.

• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.

• Created and monitored promotional approaches to increase sales and profit levels.

• Developed key operational initiatives to drive and maintain substantial business growth.

• Created organization's mission and vision statements for use by employees.

• Established organizational mission statement through extensive collaboration and review.

• Established, optimized and enforced business policies to maintain consistency across industry operations.

• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.

• Formed senior leadership team through rigorous interviews and extensive candidate research.

• Negotiated terms of business acquisitions to increase business base and solidify market presence.

• Identified business developmenl challenges and customer concerns for proactive resolution.

• Directed market expansions to propel business forward, meet changing customer needs.

• Prepared annual budgets with controls to prevent overages.

• Defined company roles and responsibilities to establish and enhance processes.

• Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.

• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.

• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.

• Cultivated company-wide culture of innovation and collaboration.

• Established and maintained strong relalionships with customers, vendors and strategic partners.

• Oversaw divisional marketing, advertising and new product development.

• Founded performance- and merit-based evaluation system to assess staff performance.

• lniliated strategy to drive company growth and increase market share and profitability.

• Collaborated with legal, accounting and o ther professional teams to review and maintain compliance with regulations.

• Represented organization at industry conferences and events.

• Devised and presented business plans and forecasts to board of directors.

• Created succession plans to provide continuity of operations during leadership transitions.

• Managed financia l, operational and human resources to optimize business performance.

• Maintained P&L and shouldered corporate fiscal responsibility.

• Oversaw business-wide changes to modernize procedures and organization.

• Developed innovative sales and marketing slrategies to facililate business expansion.

• Formulated and executed strategic initiatives to improve product offerings.

• Analyzed industry trends and tracked competitor activities to inform decision making. Education

GED: General

Wyndham - Dayton, Tx

~ssoclate: Business

DeVry University -Online

07 /2012

07/2023

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