Customer Service Representative

Detravia Thomas

***** ********* **, ******, *****, 7521, US + 214-***-**** + ad1fii@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated to achieving established targets and team goals and has a track record of success.

Customer service representative with exceptional oral and written communication, active listening, and analytical problem-solving abilities.

Skilled at coordinating paperwork, processing payments, and working independently to meet customer needs.

Customer service specialist with experience in lead generation, customer relationship development, and sales.

Using service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty, be able to improve customer

experiences.

In dealing with a variety of issues, he is meticulous, resilient, and adaptable.

Empathy, dependability, and enthusiasm for customer satisfaction.

Individual customer situations require flexibility and responsiveness.

Solid team player with an outgoing, upbeat demeanor and a track record of building rapport with clients.

Committed to providing world-class customer service while remaining professional.

Great team player who thrives in fast-paced, competitive environments.

Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.

SKILLS

* Strong interpersonal skills * Credit card processing

* Customer-oriented

* Good communication skills

* Client relations strength

* Multitasking

+ Claims investigation and research

* Money handling abilities

* Skilled problem solver

* Customer relations

* Claims analysis

* Motivated team player

* Natural leader

Data entry

Complaint resolution

Quick learner

Call center transactions

Positive and friendly

Active listening skills

Credit card transactions

Cash handling and management

Goal-oriented

Excellent written and oral communication

People-oriented

EDUCATION

High School - 2010

A.maceo. Smith highschool - Dallas, TX

member of cheerleading squad

* Course work in algebra, English 2 and AP Calculus

* gpa3.0

WORK HISTORY

Customer Service Specialist - December, 2022 to August, 2023

Genpact - Richardson, TX

+ Was in charge of keeping financial accounts in order by processing customer adjustments.

«Educated customers about promotions to increase sales.

* Requested escalation for unresolved issues.

* Provide product and service information to customers.

* Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.

+ Kept accurate and current customer account data with manual form processing and digital information updates.

+ Ensured that company policies and procedures were followed while maintaining a safe and productive working environment.

Customer Service Team Lead - March, 2019 to June, 2021

Southwest credit solutions - Dallas, TX.

+ Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.

* Use sound judgment when issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.

* Informed supervisors about customer concerns, store issues, and inventory requirements.

* Talked to customers to figure out the best ways to solve service and billing issues.

* Increased productivity by providing CSR performance feedback for corrective action.

* Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming

environments.

* Was in charge of creating customer service plans and managing the team.

* Communicated with supervisors to escalate customer concerns, store issues, and inventory requirements on a regular basis.

Customer Representative - April, 2016 to September, 2018

Etech Global Services - Dallas, TX

* Listened to the questions and concerns of customers in order to provide answers or responses.

* Provided excellent customer service by quickly resolving issues and responding to inquiries.

* Provided primary customer support to internal and external customers in a fast-paced environment.

* Accepted credit card payments and offered self-serve payment options after explaining charges on customer bills.

* Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed.

* Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.

* Puta focus on customer service by creating a courteous and welcoming environment for visitors.

* Kept accurate and current customer account data with manual form processing and digital information updates.

* Exceeded performance goals by approaching all interactions with resourcefulness, organization, and customer-centric solutions.

* Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems.

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