SR

SONIA RENTERIA

ad1fh0@r.postjobfree.com 559-***-**** Fresno, CA 93704

Qualified Optician bringing more than 21 years of related experience and passion for customer service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Builds strong relationships, satisfies needs and handles high-volume workloads in fast-paced office environments. People skills

Customer service

Organization

Mechanical

Fast learner

Leadership skills

Problem-Solving

Billing Processing

Essilor Luxottica North America Fresno,

CA

Optical Manager

08/2017 - Current

Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.

Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt. Investigated and resolved customer complaints and adjusted and repaired customer eyewear.

Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing. Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction. Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.

Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.

Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.

Repaired and adjusted frames to meet customer needs. Supervised and contributed to training student opticians. Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments. Lifetime Optometric And Contact Lens

Center Fresno, CA

Optician

11/2004 - 08/2021

Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.

Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing. Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction. Summary

Skills

Experience

Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.

Repaired and adjusted frames to meet customer needs. Clovis West High School Fresno, CA

High School Diploma

06/1998

San Joaquin College EMT Programe

Associate of Arts

01/2002

Spanish:

Native/ Bilingual

Exceeded sales goals every year by an average of 40% . Consistently maintained high customer satisfaction ratings. ABO Dispenser license

Education and Training

Languages

Accomplishments

American Board of Optometry